The location is right on the waterfront and only a short walk to the many restaurants and shops in town and along the Esplanade and also the departure jetty for the reef cruise ferries. The rooms were modern, clean and had everything needed. For a tropical location, there was not a spot of mould anywhere in the bathroom which is a real credit to the cleaning staff. The buffet breakfasts were superb and had all breakfast options catered for including some extras I hadn't had in other hotels & well worth it. The outdoor areas were all clean & well maintained and pool area is quite expansive with plenty of recliners. Very quiet location as well. Overall a great hotel stay.

We did have an issue initially with no hot water in the bathroom, but this was quickly resolved by the hotel in a few hours.

Lovely staff, great comfortable room. Buffet breakfast was sensational. Gin Bar is great, best hot chips! Pool was awesome. Great little gym. Lovely restaurant. Priced very well for what you get.

Better offering for Coeliacs. My daughter struggled. Whilst there was a gluten free station and it was definitely appreciated, I think the chefs need to get better at cooking gluten free pastries and sweets. Bread selection was very average, like something from 1990!. Should be getting higher quality breads or ordering in a selection from a gf baker as they clearly have no idea how to make it. No change on cereal offer for GF so if you were a little kid you would have been pretty sad. Its pretty simple and easy to make GF pancakes. The evening restaurant also had minimal offerings for Coeliac kids/teens.

Everything was well maintained and clean and all the staff were super helpful. It was a great stay except I had to use a mobility scooter.

I need to use a mobility scooter and the front ramp was very narrow with sharp turns, the disabled toilet in the lobby had two push doors and then the disabled stall was the first one which was pretty difficult to navigate with a push door in the way. There were no entry points to the main pool undercover with handrails, there were slippery when wet signs always placed in the middle of the walkways. The hot water in the shower alternates between hot and warm, but it didn't matter too much as it was pretty warm outside.I didn't like the accessible room 319's floor was not level in a section, but it was a ramp not stairs. The balcony had a step down too.

The front line team of the hotel was very warm and polite, and the reception staff showed the expected level of hospitality. The room delivery service was efficient and timely when I called for the items I requested. The housekeeping staff we met were polite and conscientious.

The shower gel in the room was empty on the first day of our stay, and it was replaced the next day after we raised it with the housekeeping staff. The next day, however, we ran out of shampoo in the guest room, which was not noticed by the staff until we checked out. I think the hotel was negligent in checking clean rooms before sales them. The lack of zoning for showers and bathtubs is also disappointing, but this is not the fault of the service provider.

Corner King, exceptional views from Room 521 to Marina and trinity wharf areas Excellent sized room & layout Comprehensive breakfast catering to both our requirements & custom options such as omelettes on demand / poached eggs Very friendly staff, nothing was too much trouble Great location to waterfront district and short walk to CBD Daily room service was great Innovative mini bar concept was wonderful Gym was good, and pool area was expansive & ample in-pool and lounge seating. Complimentary towels

EVERYTHING WAS PERFECT! Staff (special thanks to Alexandra) provided us a free bottle of sparkling wine and chocolate upon arrival because we celebrated our honeymoon at Hilton. Room was big enough, included terrace, more towels than guests, free coffee capsules and machine. Breakfast has full of options, for gluten free or vegan diets, also for guest from Asia. Very easy way to call taxi, just a button at the reception and taxi will be there in few minutes. Hotel building is very modern and chilly, I have never been to any place where we could use the swimming pool until 10p.m. Every little detail was made for the guests preference, which I think is the most important. It was a perfect choice for our stay!

There is none, everything was perfect!

Room was clean, spacious and had everything i needed. Location very convenient. Breakfast was good. Staff were awesome, very helpful.

All rooms should be able to get a regular barista made coffee, not just those in a suite. for how much the room costs, it doesn't make sense that a decent coffee isn't included. The tea cups in the room are tiny, can't really make a cup of tea in it. need bigger ones. I think these are standard things that should be available when you pay this price for a 5 star hotel.

I would like to thank all of your staff for such an amazing night at the Hilton on our arrival to cairns from Western Australia. Not only did you accomodate us with an early check in, the room was beautiful and we were greeted with a bottle of wine to celebrate our anniversary and smiling faces in every area of the hotel. When my partner got a splinter in her foot each of your staff were so helpful with getting us tweezers, directions to a pharmacy and checking back in on her later on. The pool has stunning views and every area of the hotel we looked at was well maintained and cleaned to a high standard. Our first night in cairns had high hopes and your service and beautiful accomodation pleased every exception we had. Thank you so much and we look forward to staying with you again.

That we only booked one night

The location and the amazing sunrise ☀️🌤️ Also the daily walks on the Esplanade 🚶🚶‍♂️

Most, was the Air conditioner - hadn’t cooled the room , it felt warm couldn’t sleep . I paid for water front not water side , then I asked to be relocated . Pillows went totally flat when you put your head for to sleep , tried using both at the same time , two was to high . Lastly outdated building requires painting in and out, maintenance or change the cooling system ,stay updated with the interior so you’re above then others considering you have the best location.

All staff we met during our stay has shown outstanding customer service, not 1 staff with no smile. They are the most helpful and friendliest bunch, make us feel very welcome . We also get text messages making sure we have all we need during our stay, which I later found out this is a staff member not robot, i think this is very personal and set their customer service standard even higher. The room is nice and clean, comfortable beds and pillows. I also like the 'reduce plastics intitiatives', they have bubbler (which it think this is available on each floor) to fill up the water jug provided in each room. Foods were very delicious, we had the sushi on Thursday night and Fajitas on Friday night. Thank you again Hilton Cairns for your hospitality.

NiL