Location was excellent for our visit to The Palais Theatre in St Kilda. Many food places within walking distance also, and St Kilda beach is right there for you to walk to. There is a Sunday market on the esplanade and Luna Park is there also for the family to enjoy. Ease of transport to accommodation from Spencer Street Station.. tram stops just near the Palais and a short walk to Carlisle Street.

Split system heating seemed to fail in the room throughout the evening, room was cold on our return. Heat setting was working when we checked in, as staff had turned it on prior to our arrival, but was blowing cold air when we returned later after concert, but that is not a reflection in anyway against the accommodation as it was great, as were the staff.

1. Nice location in Saint Kilda. About 600 m to the sandy beach. Many eateries in the area. Coles Woolworths supermarkets. Easy to get by an airport express from/to Melbourne International Airport either with a change at the Southern Cross railway terminal or directly. 2. I was staying in a superior room. It was spacy and clean with a comfortable bed. 3. The hotel staff was polite and attentive. Special thanks to George who helped me to activate an Australian Optus mobile phone card.

Quite early check-out at 11:00 a.m. Reception desk is not working 24/7 but when you arrive late the hotel personnel provides you with detailed instructions how to find the keys in a secret box and enter hotel and the room. It is not possible to provide a secure deposit in cash, only payment by card is acceptable and you have to wait for some days until the money has been credited back. Because of the tram line along the street from time to time you can hear trams passing by. But this issue does not refer to hotel itself.

Check in was easy .I only stayed one night as I had to stay overnight near the hospital for med appointments at The Alfred Hospital which is a tramway ride away from the hotel. Check in staff were wonderful and the room I had was spotless it had everything needed. It was quiet overnight.

The bed was hard but that is a preference thing and I found it hard to sleep but that was me not the hotel. I like a soft bed. Otherwise it was a perfect place to stay for me. If you are wanting to be in or around St Kilda it is near everything you would need. Cafes and shopping nearby along with Luna Park , the Beach as the Palais theatre which is hop, skip and a jump away.

Location, room, bed

Could NOT confirm "no stairs" room in advance. We appreciate the best-efforts idea, but this is not sufficent, due to mental and physical disability, so very risky to book here when a stair access room might be allocated but cannot be accessed - what happens then if other hotels are booked out. Not to mention the further difficulties of a refund, making the further booking, moving across to another hotel etc. We should be able to confirm a no stair room for a disabled person. Other hotels in the area have lifts to all rooms.

The spacious one bed apartment with the balcony is well fitted out and pleasant to stay in. The accommodation is good value for the cost and affordable on site parking. The location is excellent in the heart of St kilda.

Two things There are no power points in the bathroom and no where else in the apartment with a mirror for hair drying. or any other electronic items. tooth brush shaver etc. The shower over the bath does not have a grab rail for safe access which I thought was a health & Safety rquirement.

Hotel was good. I thought the contact with the hotel should have been done a few days before our arrival. They contacted us on the day of travel which most of the time in the air we had no Internet. They give us a dead line to pay a security deposit or they would cancel our booking. I made the payment late so had no idea if my booking was OK or not. They close at 9 we didn't arrive until after 10 we stood outside not knowing if we were going to get in or have to sleep outside. Eventually a girl came and checked us in. Contact could have been better and avoided this. Over all its in a perfect location.

Location is everything to us and this hotel had it in spades. The parking was great $25 and it was behind a secure gate. The bed was a King bed and the bathroom was updated and nice.

My husband and I are both deaf to a degree and we had the tv on. Okay maybe too loud for some and someone complained. Reception called and I apologised and said we would turn it down and we are deaf and her reply was "Well if you don't we will call the police". How degrading is that.

Outstanding location, very short walk to the Palais Theatre and Luna park! Very clean throughout, beds were super comfy, split system in lounge area and main bedroom, secure parking, very quiet during the day and night despite its busy location, will definitely stay again!

Some food and drink options at the hotel lobby or room service would be a nice addition…. Even a few vending machines around would be nice but there is a 7/11 a stones throw away. The shower head was very low, but shower/bath combos are always a bit awkward. Parking seemed a bit steep $25 a day but I am from the country!

Great location with lots of attractions in walking distance. Secure onsite parking. Really clean and secure site with friendly staff. Good size rooms for a family.

The only issue was that we had trouble connecting to the WiFi from our room. When we asked about it at Reception they explained this is a problem in the Block we stayed in. Internet access is really important when traveling with children of all ages. But the WiFi in the public area was fantastic.

Perfect location, 5 min walk to beach, food venues, chemist and tram station ! Would definitely stay again. Be great if the rooms could include a microwave in them, although there is a communal room that is open from 10.30am - 5.30pm that has one for use.

The room didn’t have a microwave but there a communal room that had one for use. The communal room didn’t open until 10.30am so we were unable to really use it for breakfast