Very conveniently located at CBD, can reach major tourist spots at CBD in walkable distance. Facilities are new and clean, with modern cosy design. Staffs at reception are extremely friendly. Still and sparkling water are provided at reception free of charge. Residents can use the glass bottles provided to get unlimited water freely. Has many good cafes and restaurants nearby.

It is an excellent hotel that I will choose again when I come to Melbourne next time.

Modern and spacious room Great location Good breakfast

stains on the walls and carpet pillows were very flat and uncomfortable to sleep windows were very dirty poor quality of laundry service

From the moment we arrived the staff made us feel so welcome like we'd come home. We were delayed travelling from the UK to Melbourne Australia and had a 23 hour journey so complimentary fresh water, hot drinks and lovely staff was so much appreciated thank you. Every single person in this hotel was just exceptional! We've been to hotels all over the world but this was the BEST we've ever had the pleasure of staying in. Right in the heart of the CBD, central business district, with free trams, shopping and the coolest vibe I've ever felt from a city. You'll find everything in walking distance. We had a superior high floor room number 2209 and were treated to the best view of the city on NYE, what a night. We had breakfast with our room and the dining room gives New York vibes with the skyscraper views. You will start off with barister style coffee should you wish and have a choice of continental cheeses and pastries, fruit, toast and full English buffet.....breakfast was just so chilled, I can't bear busy breakfasts but this was perfect, no queuing for anything and very personal feel. The cleanliness of the room was amazing too, crisp white sheets and towels, fridge, tv, and rain shower made the room feel Boutique like. I ABSOLUTELY LOVED THIS PLACE! you will not be disappointed and I want to go straight back.

Nothing! All outstanding

Well appointed, spacious room with a very comfortable king-size bed. Fantastic location in centre of CBD with easy access to public transport links and restaurants. Staff were friendly and helpful - I forgot my toothpaste and they provided free of charge. I also love that they store your luggage for free after check-out. I highly recommend this hotel and Voco in general. I will 100% be staying here again.

The lifts are a little stange but once you work out the process it's okay A(I had read reviews so was aware of this before my stay). I did have a strange experience with housekeeping, I asked for my room not to be cleaned (left a sign on the door) and when I returned the sign had been removed from my door and not left in the room AND the room had been cleaned. Discussed with concierge at check out. I then received an email confirming I HADN'T opted for a green stay - which wasn't true - the email felt slightly accusatory, which left me a little disappointed, but I think of this as a small glitch in an otherwise perfect stay.

The staff were friendly and courteous. They checked us in early and made us feel very welcome. In addition, we had a problem with the tv in our room. The staff were prompt in assisting and helping us resolve the issue by relocating us to a better room. This was more than we expected. Obviously, the upgrade was an option but not one they needed to make.

The lift system was confusing. We eventually got used to it, but only after a few frustrating mistakes. This was a minor inconvenience, far outweighed by the positive aspects of the stay.

Great location. Very modern!

Hate the fact you have to walk through the dinning area to access the pool. Felt rude walking though while in my bathers. Also had a bar staff approach us and ask if we were even staying at the hotel and what was our room number. I found that completely rude. I didn’t know if maybe we didn’t look to part because it was a Friday night but throughout the stay he continued to be on the bar near the pool & Was always rude. Never come out to serve us but would to other people. Would take other people order where ever they were standing but when I come to us we had to come to the till. Wasn’t given the same respect as other guest. Again not to sure if it was because we are young but still not acceptable.

Location, styling, comfortable, quiet rooms and very clean

The automatic lift allocation system, doesn’t make it seem as secure, as it bypasses reception. Swiped to enter the lift from ground floor, door opened and person was in the lift, swiped my key and floor, and said to person you haven’t swiped your floor. Person looked at my level and said it was the same as mine. Lift left and I exited on my level with the person behind me. Quickly swiped into my room. Later that night, whilst asleep, someone attempted to enter my room via the door. Could have been a coincidence but it was odd. Room is very secure. However whenever I left my room, my door did not close properly, I am in the habit of always double checking and had to pull it close hard for it to lock.

Staff were incredibly friendly and helpful, excellent location for shopping, great breakfast and good outlook. Room and bathroom was slightly small. The water on tap is a good idea - but the bottles took a while to refill by hotel staff (they ran out of bottles). Also the sustainability focus is good with product in the bathrooms, but the lotion wasn't pumping and you couldn't fix it yourself. And the pool could be warmer and towels provided outside - you have to walk through the bar to get to the pool terrace. These are minor issues. Stay was great, will come back again.

We came for the bathroom with a view and it did not disappoint. The bath itself was deep and comfortable. All in all, it made any other criticisms we had of the hotel inconsequential.

If I had to find a complaint it would have to be the $6 delivery fee for room service. More just amusing though, really. Ought it not just be incorporated into the price of the food? Also the food was very average... This is of no matter really when you're in the middle of the city / have free delivery on ubereats.

Very friendly staff, lovely facilities and loved the fact that they had full size shampoo, conditioner and body/hand wash, as opposed to small single use ones. It was also lovely that the hotel offers things like toothbrush, toothpaste, hair comb, shoe shine etc if you forgot yours at home. Very prompt service at all times which was appreciated greatly. Also loved the complimentary water refill station, which also had sparkling water on tap. Location was lovely, being able to walk right into a peaceful laneway rather than a busy street.

Honestly nothing comes to mind! The only thing was that the lifts were a bit confusing to use, but got the hang of it towards the end of the stay :)