Location was perfect for shopping and for dinning options. Loved the pool and the room was spacious and comfortable and modern. The staff was helpful and kind and the kids enjoyed the play area close to the reception. It’s a great hotel For families! Also the burger at the side pool bar was delicious!

The stairs in the pool area need to be renovated, they were unstable and can easily cause someone to fall and get hurt. Also I found a silverfish when opening the sofa bed, which didn’t make my kid comfortable sleeping in there afterwards.

The breakfast was excellent and delicious. Spacious room size as compared to rooms in Paris and UK. Most of the front desk staff were well-trained and demonstrated great hospitality. They responded quickly to room requests, even during the busy holiday season. Additionally, the arrangement of a taxi to the airport was seamless and well-organized.

1. The hotel is located in an area close to the airport, which can be quite noisy in the early morning. This made it difficult for me to fall asleep. If you're sensitive to noise, I would strongly recommend avoiding this hotel. 2. The lighting system in the room is confusing, with two-way switches between the main hallway and the bedside panels. There are no labels to indicate which switch controls which light, making it inconvenient to use. 3. The temperature control in the room was ineffective, leaving the room uncomfortably hot during the winter. I was informed that the panel could not lower the temperature, and while the window could be opened slightly in a tilted position, it provided minimal relief.

Room was clean and comfy. The barman (mentioned to call him John) think his name was Tao was amazing - he provided us with stuff to keep the kids entertained. Spoke about the area and gave us some great advice. Recommended and made some amazing drinks and made sure the pool area was clean and we were comfortable at all times. A real asset to your hotel!!

Park by the pool was a little dirty looking and the door was huge and slammed (definitely not safe for children). The wooden decking around to pool stairs was also loose and waiting for an accident to happen. Trees create shade by the pool meaning the pool is very cold as it doesn't have a chance to warm up. Reception weren't overly friendly but not the worst.

We had a pleasant stay at Novotel Lisboa. The staff was kind, supportive, and always ready to assist, which made our experience even more comfortable. The room was clean, well-maintained, and provided a comfortable space for relaxation. Breakfast was satisfying, offering a good variety of options to suit different tastes. Additionally, the hotel's location was ideal, being close to NOVA IMS, which was very convenient for us. Overall, we’d rate our stay 8 out of 10. With minor improvements, this could easily become an exceptional experience.

However, there are a couple of areas for improvement. There was no bellman service to assist with luggage, which would have been helpful. Also, the bathroom sink had some issues with water retention, which was slightly inconvenient.

I booked a superior family room for two adults and two kids. The staffs in the reception and the restaurant were kind and friendly to answer any kind of questions and feel impressed to their effort to try to help guests even some of staffs were not good at speaking English. The room were well equipped with all the necessary and WiFi worked also quite well. The breakfast was also very good with fresh fruits and various type of breads cakes and so on every day , especially omelet I liked it very much ! The location was also close to metro stations, department store, zoo and so on

The room was quite dusty in some of hidden places, which cause dust to fly over all the places in the room even though the places that people can see look clean.

The hotel was perfect for traveling with kids. A kids pool, a playground, a "giant ipad" with games next to the restaurant, crayons and paper upon request. We spent my daughter's birthday there and the staff gave her a cake and sang happy birthday, one of them dressed like a minion. We all loved it.

The location is OK but not great, metro and main areas within a short walk which became a long walk with 1 and 4 year old kids. We ended up using Uber a lot.

Rooms were nice, staff was incredible.

Please include free water for each day of stay. The location isn’t great for families unless you have a rental car. We used a company called let’s go baby and renter a stroller as well as got a ride in a private car with kids car seats! Because of this we could walk to the zoo where we had a blast. Other than that it’s hard to get around and I wish they had some kind of family or kids shuttle. That would have made it 1000 better.

This hotel is really great value for the money. The room, breakfast and swimming pool are all way beyond what one would expect for £125 a night in June. The area is not the nicest, but it is easy to travel by underground into the centre. Overall a really good hotel of the price.

There were some works being carried out on the cladding which were a bit noisy and the mini-safe didn't work in my room, but these were minor inconveniences.

Staff were amazing. Breakfast was plentiful and good quality. The bed was comfortable. The location was convenient for visiting the US Embassy. There were several restaurants in walking distance.

The room was a little dark (gloomy). There was a dead bug in my sink. The hand soap dispenser was empty. There were a few dark hairs on the bathroom floor (not mine). The couch was pulled out into a bed, even though my reservation was for 1 person. The shower is in a very deep tub, difficult getting in and out. No premium channels available or streaming options on the tv, even though it's a smart TV. Construction was taking place during my stay, starting at 8 am (wasn't supposed to start until 10 am).

Everything was perfect. WiFi was great and breakfast was tasty. They had many options in breakfast. Had pool and kids play area. We went with our 2 year old so not many option apart from playground (not cleaned) but if have kids above 5 years then you will find plenty things to keep them busy. We had 2 issues(cold water and blocker) and they got resolved in no time which I found great!. Definitely recommend!!

Location is good but if prefer public transport then it's good 5-7min hilly walk or you have to take 3-4 floor steps to get to nearest tube station. With kids it's not ideal but doable for adults.