It was centrally located - right beside the metro and also close to the airport. Very effective heating system that kept the rooms warm during winter. Room was very cosy and comfortable. It was also clean. The bathroom was nice and safe. No frills, a nice 4 star hotel that does the job alright.

The toilet wasn't cleaned properly on the last day. I had to pay 10 euros each time I requested cutlery to eat food I purchased externally. No iron in the room to press clothes.

I have stayed in this hotel for many times, it has a comfortable location (for my purposes), attentive staff , clean rooms, comfortable beds. Close to the zoo, Gulbenkian museum, airport and many restaurants, el Corte Ingles

Breakfast, too basic, I believe a four stars hotel that does not have no gym nor pool should at least give the guests the courtesy of choosing how their breakfast eggs are cooked and not serve powder scrambled eggs. The coffee and pineapples are good

The staff were very friendly and helpful especially the restaurant and bar staff. I was treated wonderfully by all. The room was spacious enough and comfortable. The bed was fine the pillows not so much.

The bath divider didn’t seal very well in the corner (looked a bit worn and torn) so whenever the bath/shower was used water would fall out on the floor and quite a puddle was formed (even by the cleaning staff).

Great location, right next to the metro. Quirky with plants growing everywhere, a tribute to the Açores no doubt. The staff always pleasant and efficient, well trained, well managed. Breakfast was good, plenty of choice. A fully stocked mini bar AND tea and coffee making facilities in the room, for some reason a rarity in Portugal! Plenty of car parking space.

Hot food at breakfast was not kept hot, you need better under dish heaters! (Only a minor issue, food was good!)

Room was cosy, I could control air con. Comfortable, clean bed, shower robe & slippers…a safe. All you require. Parking was easy & staff helpful & friendly. Location close to metro convenient to get to city centre.

The planes flying overhead so low was a bit unnerving & although the sound was muffled by double glazing I was aware they were very close to hotel.

Room and the bed linens were clean. Spacious bathroom with enough room for all the towels, soaps, cosmetics, etc. Comfy bed and pillows. And the breakfast was really tasty, a lot to choose from - savory and sweet, from eggs to cereals. I especially liked that I could toast my bread. A bonus was that the staff at the reception had employees who speak English and German language, so both my mom and me could communicate well with them. Metro station is right in front of the hotel entrance (couple of stations to all the other Metro lines) and the lovely Zoo is just 1 metro station away.

Some would say that the room itself is a bit smaller, but for me it wasn't the issue since it is cozy and has big windows with sunlight. Nothing I didn't like.

Very convenient to Metro. Azorean restaurant on site. Also loved location between airport and downtown in a quiet, medical facility-oriented neighborhood. Hotel was well appointed, staff was gracious and well trained. Short walks to a very good Brazilian meat restaurant and the Gulbenkian Museum (superb).

Planes overhead can be noisy, but that's not the hotel's fault.

Very rich breakfast and good position next to a metro stop of the blue line, 10 min ride by cat to the airport

Everything was fine, the only weak point which could be improved was the temperature control of the water in the shower. The temperature was either too warm or cold, it was hard to set it to a pleasant temperature.

Modern and clean facilities. Great decor in public areas. Good location, Metro outside and just a few stops to central Lisbon. The view from 12th floor was lovely. Staff very friendly.

Booked an upgrade room which included coffee making facilities.. This was just a kettle and instant coffee rather than a coffee machine. Expected better in a 4* hotel!

Great location right at a metro stop. Big rooms. Clean. Nice view with plants in front 8f the windows for shading.

Lots of air traffic causing some noise. It was fine but would have been better without the noise. The bed was really firm, a bit too much for me.