Location, location, location! The hotel is just off the lobby of Pasila rail terminal, where all intercity and local trains out of Helsinki stop, so it's very convenient for travelling to/from other parts of Finland, or to airport, and locally. FAO summer visitors, it's also about 10 minute walk from Linnanmaki theme park and you can see the theme park from 'city view' rooms, which look towards Helsinki, and the sea beyond. These rooms are also great for trainspotters, it's kind of fun to observe the double deckers and other trains going back and forth. But it's very quiet - you don't hear traffic noise at all. The style of rooms is modern and we loved the window wall :D We loved the location 'at the mall' as it was fun to shop and visit the food court, and many cafes. There's also 24h Alepa store with salad bar, snacks, drinks, etc. We tend to come here on every Helsinki trip with family as it's cheaper than central Hki but the mall means there's something to do - even cinema - until late, which is great with teenagers :D There's also amazing breakfast with Finnish delicacies - try rahka (creamy berry/yoghurt mix) and Karelia rice pies with egg butter and a bit of crispy bacon on top :D And there's luggage storage if you head out to exploring on your arrival / departure day.

At busy times you might find the lobby full of visitors, so if you want to talk to reception staff you need to get a queueing number from near the mall doors - this is not obvious to international visitors. However, if you don't need any assistance look out for a number of tablets they provide for self-check in, which are super easy to use, and you can load 2 keys per room easily. Excellent service. So this was not really a complaint but a tip as the Q looked very long on our arrival.

We were very satisfied with our choice. Excellent connections to city and airport. Part of the tripla mall so lots of opportunities to eat out or go to shops. Comfortable beds and nice shower. They do charge for extra towels or robes so this might annoy some people but it was fine for our length of stay. Lots of choice and space in the breakfast room and cosy bar. I would recommend overall and stay here again if I was going to the convention center around the corner. Reception staff were lovely too. It was also nicer looking design-wise I real life than in pictures.

The charging for extra towels was something I've never seen before I had the same for 3 nights but I wasn't too bothered

Great location with views over Helsinki, a huge mall underneath (complete with a massive indoor playground for kids), and easy access (via train or bus) to pretty much any part of Helsinki. Comfortable but simple rooms and a great, tasty breakfast (and very kind breakfast staff too!)

It's quite basic for the price and the fact that they don't offer family rooms (with space for a family of four) is a real shame.

Breakfast was awesome!!! We were visiting Helsinki from USA (this wirter is a dual citizen)

Confusing reception area. IT was a total mess. Some guests took queue numbers, others were pushing otherwise in front of the queue. At times unhelpful staff. Totally a ridiculous joke to call them "Onnellistaja". The Asian heritaged young guy was really rude on Sat evening 1/11/ 2024.

Comfortable and clean hotel at a great location! I really enjoyed the breakfast too, so many options. We asked for extra pillows and they were brought to us in minutes. Also when we had a noise complaint about a neighbour room, the reception dealt with it immediately.

Really hard or think of anything. Maybe that the standard rooms don't have a mini fridge, you need to book a higher room category for that.

Perfect location coming from airport, train station under hotel and shopping mall ( discounts in a shops by showing your hotel key!)so easy to continue towards middle Finland. Reception staff very friendly. Room in 16th floor with amazing views, clean and comfortable. Bar cosy with an excellent choice of wines. Breakfast with cold and warm sections plentiful and delicious. Will certainly stop again this coming summer.

Would have rather had a bath than shower.

There was a bit of a problem on our booking and it was move to other hotel. But the receptionist was so accomodating and help us to find ways to stay. Thank you!! And the room was amazing. The view was stunning. Ohhh yes a tiny surprise was the cocacola was open inside the refrigarator which perhaps from the last customer. But over all the stay the employee and all was awesome. Thank you !!!!

We come to this hotel every summer, for a night or two before leaving Finland. Its great when travelling with lots of luggage: we arrive by train so never gonna drudge around central HKI with big suitcases! We always go to Linnanmaki and do a bit of shopping at the mall as well. Love it!!

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Very good location. Extremely easy to reach from airport. Big shoping mall including restaurants, cafees, etc. If you forgetsomething, don't worry, youwill find everything there. All services are on top level. I travel a lot and in comparison, this is one of best hotels I've ever had a chance to stay. If there would be a possibility to rate above 10, I would give 25. Thank you

Nothing to say

Superior location - it is in a large mall connected to the train station. Staff was extremely friendly - my early-morning flight arrived early, and I was able to check-in way before the schedule, and slept really well before the night event.

I expected to find a coffe-machine in the room, though instant coffee with coffe creme was good enough.