Well located, fabulous city view from 14th floor, staff always smiling, welcoming , professional & willing to assist. Restaurant provides magnificent buffet breakfasts and dinner produces amazing courses of magnificent quality food, especially the steaks which were cooked to perfection. Desserts also special. Wine choices varied and the bar cocktail offerings tight but the barmen will make anything you desire even if ingredients are unavailable as their knowledge allows for substitution. The rooms/suites are so comfortable & well decorated and the beds & pillows are renowned for their comfort. This was our 2nd stay & we will continue to return. Highly recommend.

We have not found anything to dislike so far.

I stayed then the hotel was impacted by tropical cyclone Alfred. No room service or menu, just a buffet which had good food and I understood the reasoning. I thought the price was excessive given there were only three options for protein, one of which was Mac and Cheese. Staff could not have been friendlier or more helpful.

I stayed then the hotel was impacted by tropical cyclone Alfred. No room service or menu, just a buffet which had good food and I understood the reasoning. I thought the price was excessive given there were only three options for protein, one of which was Mac and Cheese. Staff could not have been friendlier or more helpful.

Famous room size excellent service and housekeeping. Amazing stay couldnt have asked for anything more freshly backed cookies daily at reception and refreshing drinks cold refreshing drink. Lobby smells incredible so luxurious. Bed was absolutely amazing, memory pillows option and amenities are amazing. The room was so beautiful soft colours and amazing interior so luxurious and classy feel with modern finishes. Amazing service all staff are very friendly and professional and always so helpful. The facilities are excellent gym, pool, spa and lobby. Also private gym. Bottled water provided for gym. Luxurious towels and huge bathtub for two guests its got Bose sound system great insulation and beautiful rooms. Enjoyed every minute especially the executive longe and the staff were amazing. The cocktails at the hotel and room service is exceptional. Thr daily buffeet breakfast was to die for. Had the best time for new years so much fun. Will be back in a few weeks celebrating my birthday.

Nothing, didn't stay long enough..

We stayed 4 nights. Spacious and clean room but a little run down. Bed was comfortable. We enjoyed our time in the bar and the couches were comfortable. Friendly staff! The lobby is spacious and with lots of chairs available if you're waiting for your ride. Location is very accessible to shops, restaurants and central train station. There were free cookies and champagne on new year's eve. Overall, we're very happy with our stay. we're definitely coming back.

The restaurant was expensive as expected but the food took very long to be served.

I had a fantastic stay at this hotel! The staff was incredibly friendly and helpful, making check-in a breeze. My room was clean, spacious, and well-equipped with all the amenities I needed. The bed was super comfortable, ensuring I had a great night's sleep. The location was perfect—close to city and restaurants. I also enjoyed the buffet breakfast; it offered a variety of delicious options. Overall, it was a wonderful experience, and I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay!

Nothing bad to say. Everything was wonderful. Will definitely be staying back there again. Highly recommend 10/10

Convenient to Central Station which is where the AitTrain comes in from airport. Staff were lovely. Bathroom had bathtub as well as shampoo, conditioner and body lotion. Room lovely and large. I’ll request a view next stay. Bed very comfy. Short walk to Riverside, ferry and mall. Comfy bed.

No points for charging devices near bed or sofa. Had to plug charger in near desk which was inconvenient. Strangely, 2 ports in bathroom. Pillows were all very very soft. A combination of soft/medium would be nice.

My room was comfortable with all the anticipated amenities provided. Staff were outstandingly thoughtful, courteous and highly professional. I had no unmet need during my stay. Breakfast was the only meal I ate at the hotel, but that was excellent each morning. The location of the hotel is superb: close to all amenities of the CBD with access to trains immediately below the hotel building with access to Central Station without even having to go outside but merely descend the escalators to the station below. An excellent stay.

The bathroom is somewhat dated for today's standards with the shower over the bath and nor separate. Still, all facilities suited me well and I have no complaints. The hotel suited my needs and there was nothing that was of concern to me that diminished the quality of me stay.

Great location with walking distance to the shops and restaurants. Staff were helpful professional and courteous. Comfortable King Beds

Staff need to tidy up the pool area regularly and clear old wet towels from lounges. Perhaps provide electric scooters for visitors to use to get around at a better price than the privately run ones on the street. We were a family of 5 and cost of 5 scooters was crazy!

I loved the atmosphere at the hotel. It was all very clean and tidy. When we arrived the receptionist was lovely and as we were on a wedding anniversary she upgrade us to a room with an amazing view. It was all nice, clean and just really enjoyable. Im glad I opted for this hotel instead of air B&B. It was close to the city centre, botanical gardens and the stadium where we went for a concert. the staff were very kind and what I loved the most was the bed and pillow!!

We were happy with everything really. May be the spa could have had warmer water but this is just being fuzzy. it was all fantastic really.

Very clean and comfortable. Staff were all very friendly. The Buffet breakfast was also fantastic with plenty of different selections.

We had to wait a very long time for check in, took nearly 20 minutes. Also the service at dinner (Suzette) was super slow, often having to get up from our seats and look for staff and the restaurant wasn’t even busy.