I loved the location. It really is located in the heart of the city, Close to the bus terminal and old town which are within walking distance. Beaches are close by and can be reached by foot or local bus. I went to Golden beach by taking bus 21. The breakfast was outstanding. Great fruit options as well as many wonderful options to choose from. Something for everyone. I loved the comfortable beds and cleanliness of the place. There was a lot of space in the hotel to relax in. My room was quiet. The room was a bit small but this a minor detail. Elevators are a nice touch for the weary traveller. I loved the helpful staff. I liked that a free drink was offered even though I didn’t take advantage of the generous offer. I was too much on the go to get a drink. Overall, loved the brightly lit hotel at the entrance which created a welcoming ambience. I liked that I had a balcony so I could hang my wet clothes out. You can take a local bus to beaches or the ferry. You can take bus 13 to the ferry, you can buy bus tickets on the bus but they are less expensive if you buy them at the kiosk which is close by. The city buses are close by and easily reachable on foot. Would definitely recommend this hotel and stay here again.

Nothing. I really appreciated everything.

Everything was perfect, the rooms are comfortable, spacious and have everything you need, great beds and pillows. Breakfast is superb with a big selection of everything. The location is spot on, you can get everywhere within minutes. Best of all, THE STAFF ARE WONDERFUL!! The Kydon team are all friendly, helpful, professional and so kind!!! We will come back very soon as they made our holiday absolutely perfect and we can't thank them enough for accommodating our needs and always checking that we were enjoying everything. Thank you so much!!!

Nothing, this is the best 4 star hotel in Chania for a reason, everything is just perfect 👌

Location is perfect - staff is exceptional and extremely helpful.

Everything was perfect - breakfast and food menu could be upgraded.

Overall, the staff was great! Very professional and pleasant. Everyone is ready to help you and this comes with a big smile. The breakfast was really good. And of course the location is great especially if you want to combine both the old city and some day trips around Chania.

The overall experience was really good. Just two issues. All the mattresses were very soft (most probably it's time to get changed). And the fact that in our junior suite the other bed was a canapé -lit and its mattress was really bad.

You really can’t fault this hotel. The team went above and beyond to make our seven-day stay incredibly pleasant. It’s centrally located—close to all amenities and just a short walk to both the old town and the bus terminal. The breakfast was excellent, with a wide variety of options to suit every taste. But the true standout was the staff. They greeted us warmly each day and consistently ensured we had everything we needed. A truly memorable stay—highly recommended

Absolutely beautiful & magnificent premises in the heart of the chania old town, with phenomenal & spotless gems within surroundings to explore, walking distance to the harbor, and much to do over there with beautiful vibes all day around whether during daytime or at night. Just simply beautiful all around, The attention all the staff gave us with their friendliness and courtesy was amazing at the breakfast restaurant which is particularly rich with lots of fresh and tasty varieties, in addition; the professional service and down to earth housekeeping made our stay comfortable and satisfied our needs in our spacious and extremely clean room. I would definitely recommend this hotel for families, thanks Kydon for going above and beyond to make our stay wonderful.

The only exception which made me to rate this experience an 8, was due to an individual act while checking out and leaving, from a rude staff member at the reception who was tension, arrogant, inpatient, seems has issues communicating with tourists overall. Although i had an injury on my right wrist which was covered with wrist medical support, he refused to assist the taxi driver in terms of our luggage, not only that, when i asked him about the bellman to assist us, he immediately replied back “there no one here to help, take you luggage by yourself” which was astonishing and very disappointing, ridiculous and ruin our good experience to sort of an extent. Definitely he is not fit to deal with customers nor tourists by all means!

very close to the old town so very convenient location. breakfast had a nice selection and family room was spacious. the staff was very nice too. if you’re visiting Chania old town a stay here is convenient.

if you decide to use the hotel’s parking it sounds inconvenient and pricey. we got very lucky with street parking (we parked and didn’t move our car until we left the area). the view from our room was a few ugly buildings, so really no view from the very big balcony. no gym either but that’s probably not why you are reserving at this hotel.

location was perfect - just a few mins walk to old town and harbour. reception is open all hours. very efficient and friendly. has an old style which is something to treasure in these times. staff were very friendly. breakfast room is beautiful, food all freshly made, wonderful staff who clearly love working there went out of their way to make me welcome. 1st floor bar/ cafe area is great place to relax for coffee or drink or get some work done. accommodation was perfect and very quiet.

nothing

During our 3-day stay at Kydon Hotel, we found nothing to dislike. In fact, it was one of the best hotels we've ever stayed at in Crete. The location is excellent, with convenient parking facilities. The staff were incredibly attentive and friendly throughout our stay. Speaking of the staff, a special thank you goes to Kiki. She consistently went above and beyond our expectations. Her fantastic French and her invaluable advice on the best beaches to visit in Chania made our trip even more enjoyable. The breakfast was delicious, with a wide variety of options to choose from, and everything was always spotless. Overall, we had an amazing experience and highly recommend Kydon Hotel to anyone visiting Crete.

Staff was very helpful. Breakfast buffet included many options, and was quick and efficient. The location was perfect -- easy to drive to but close to the historic center of Chania. We easily could walk to a variety of restaurants in five minutes. Hotel parking was tight, but it was good to have parking available this close to the historic center.