Excellent location and staff were lovely.

The lift was not working and we were not informed of this prior to our visit. If I had had known this I would have tried to change the hotel as my husband has difficulty climbing the stairs due to his disability. The reception and rooms were on the third floor and the first day carrying the cases up to the third floor which was 6 flights of stairs was extremely difficult. On our last day we were asked if we needed some help carrying the cases down.

Location

an inconvenient elderly employee watching me during breakfast. And also the blue-eyed receptionist, who seemed unfriendly to me, getting irritated because I asked for the Wi-Fi password (which should be available without the need to ask). The breakfast is compatible with the hotel price. Be careful not to stumble and fall when exiting the elevator.

Charming hotel in the heart of Florence. We had a lovely room with a view on Cathedral, it was amazing and made our stay unforgetable. Room was spacious, modern bathroom with bath tube, nice toiletries, cleaning was very thorough, staff was very friendly and helpful. Breakfast was decent (cereals, cheese, ham, croissant, cakes, jam, yaourt, coffee), but slightly boring if you stay for long time.. We appreciated mini fridge in the room.

Hotel rooms could be a problem for people with mobility issues (there are steep stairs between floors and inside of the room also). Pillow could be more thick.

Amazing location steps from the Duomo, with some rooms having a view of it, and centrally located to all the sites! Good variety breakfast and for a long time range. Staff were very friendly and helpful, even assisting with a restaurant reservation.

Very minor negatives. Bed was nicely positioned by the A/C, which was needed to make sleeping comfortable, but it never seemed to disperse well throughout the rest of the room. Sink and shower water was consistently warm and actually struggled to get cold, which is likely great most of the time but was a struggle with the high temperature we dealt with.

I stayed for 14 days in November and the Hotel made these two weeks absolutely unforgettable! Not only was the room FAR better than what I expected (with a stunning view towards the cathedral), the staff was extremely helpful and kind, the breakfast was as good as any and the location - best one in the whole town! If you are planning a long vacation in FLorence I cannot recommend Bigallo enough!

Hmmm, I can't think of anything for me personally. I love sleeping in a lighter, noisier room so I was actually quite lucky. But if you are person who can't sleep if there is too much noise, light or hate hearing the bells of the Giotto tower every half hour starting at 7:00 (which made me super happy and excited about the day) I would recommend asking for a quiter room.

The location was fantastic. All of Florence was at the door.

There are some steps, so people need to be careful if they struggle with steps.

Location is what you are paying for and it does not disappoint. If you are use to European travel in old cities it is what you expect. Simple rooms, small but usable elevator, same for the shower. Breakfast was fine. Staff was very nice and accommodating. My wife picked the hotel and she nailed it. We could step in and out throughout the day due to the location.

Our room has a step up into the bathroom and our kids room had a step down. But that is just the quirkiness of old Europe buildings.

Location was excellent. Hotel is located next to the Duomo, bell tower, and baptistry. The tower bells were rich and resonant in the mornings and evenings. The piazza in front of the duomo was busy, stepping into the hotel was very quiet and peaceful.

We were there in June/July and it was HOT. The AC unit was directly above the bed and we were either hot or freezing.

Located steps from the Duomo and a short walk from S.M.Novella train/transit hub. Close to museums and points of interest like Ponte Vecchio. Nice breakfast selections. Courteous and helpful staff.

Stairway from breakfast area to upper rooms needs a handrail for safety. Step up to get from room into bath area.

Location was spectacular. Lowest rate room was unremarkable looking out over someone’s roof, but the upgrade looked out over the square. Helpful staff. 6 minute or less walk to everything. Lift worked, but stairs were a comfortable climb once luggage was taken up.

Expedia suggested a double bed was available in the lowest rate room if you booked with partial refund available - it was not and upgrade cost even more.