I recently had the pleasure of staying at Sina Villa Medici in Florence, and it was an unforgettable experience. From the moment I arrived, the service was impeccable—warm, welcoming, and attentive to every detail. The hotel itself is a masterpiece, blending classic Florentine elegance with modern comforts. My room was beautifully decorated, spacious, and offered a stunning view of the city. The bed was incredibly comfortable, and the amenities were top-notch. One of the highlights was the gorgeous garden and pool area, a peaceful oasis in the heart of Florence. It provided the perfect retreat after a day of sightseeing. The breakfast was outstanding, with a wide variety of local delicious options, from pastries, cheeses, salami, prosciutto, smoked salmon, warm buffet and fresh fruit . The quality of ingredients and the charming setting made for a perfect start to each day. The location is ideal—just a short walk from the city's main attractions like the Duomo, Ponte Vecchio, and Uffizi Gallery, yet tucked away enough to provide a sense of tranquility. Overall, Sina Villa Medici exceeded my expectations in every way. If you're looking for a luxurious and memorable stay in Florence, this hotel is a fantastic choice. Highly recommended!

Great customer service. There was genuine enthusiasm amongst the staff in every part of the hotel. We enjoyed well appointed rooms with excellent air-conditioning that didn't need any adjustment (unusually!). Bar and restaurant area is all open air overlooking the pool and the staff were quite flexible about providing service wherever we decided we wanted to eat. They managed dietary requests very well (loved the gluten free pasta!)

One minor thing - there was no hair conditioner included, only body wash and shampoo in the shower, so hair felt like straw after washing. (I am certain that, if asked, housekeeping would have solved this problem swiftly, but I wasn't about to stand the shower waiting for it!

Breakfast, concierge service/information is fantastic, attention to detail from guest relations and all staff is incredible. Location is centrical and easy to come into Florence, without being in the central area. Also, the piano music everyday was very pleasant. To be within 10 min by car in the center of Florence, is easy and confortable.

Some renovation in hallways (carpets) and to offer a nice Spa service (very limited)

Firstly, the staff - simply amazing. Everyone we interacted with was extremely professional, helpful and friendly. Special thanks and appreciation to Giorgia who went above and beyond to ensure that we have the most pleasant experience during our stay. The hotel itself is lovely and very conveniently located. Highly advise to have a meal at Harry's restaurant - great variety, quality and service.

Highly advise to ensure before hand that you are getting a recently renovated room as older ones are in a rather sad state which can spoil impression of otherwise lovely hotel.

Very nice people, great service, always trying to help. Excellent secluded pool area (although sometimes not enough sun beds). It was very hot outside but felt great by the pool. The hotel is not far from the city center - just 15-20 min walk so very convenient.

The prices of the restaurant and drinks were way too excessive. We are used to eat/drink in the hotels but not here: a price of a cocktail by the pool at 20 eur rivals central London, and burger for 35 eur just meant that it was easier to get all this outside for half the price. Rooms are getting cleaned very late - at around 4-5pm, which is not ideal.

A very classy hotel. Rooms were a good size, we both had a balcony overlooking bushes and trees. The various lounge areas downstairs were quiet and well designed. I spent most of the break by the small pool within a beautiful garden. Cocktails before dinner and good tunes. 20 minute walk to the main attractions of Florence.

The welcome was wonderful as we arrived very late. Check in was easy and quick, and we were even provided with after hours wine service as our travel day was much longer than anticipated. The rooms are beautiful, large, and well appointed. The staff goes out of their way to welcome you. Breakfast was nice and the pool area is really beautiful. We were traveling with kids and they loved the pool area.

The food options were limited and very expensive. The location was a bit further from the center of the city, thus a shuttle would have been nice as we have stayed in Florence multiple times at other hotels, which had shuttle service.

The hotel was so chic and romantic. located perfectly in Florence. concierge was sooo professional and helpful beyond expectations. Especially Neri was just superb. And Fabio was helpful and friendly.

Nothing

Everything, the staff are amazing always smiling and at your service any time, the cleanliness, the bed is very comfortable and the room is spacious. They have a great place for breakfast facing the garden and the pool and the food is good in terms of variety. Location is not far from the center and 10 min walking, the area is very quiet and convenient for the city lovers.

Nothing

Great location. Beautiful garden and pool area. Great manager who made everything better after an unfortunate incident. That’s what makes a great hotel, to know how to resolve problems!

Staff needs to speak English