Spotlessly clean, nice big room

The bar area in the evening lacked atmosphere as it’s in the restaurant/breakfast room but annoyingly we were told by the barman we weren’t allowed to sit on the beautiful terrace to have a drink in the evening. Can’t understand what difference it made sitting the other side of the glass door from him but we decided to leave it and go elsewhere!

Very quiet Close enough walk to centre of Florence and river Comfortable beds and room Balcony Amazing rooftop and very lovely friendly staff at restaurant for breakfast and dinner

Reception staff rarely at desk and not attentive

Great location within easy reach of restaurants and walking distance to all attractions. Fantastic rooftop terrace to enjoy breakfast, lunch and dinner. Roberto the breakfast maitre de was lovely and helpful, very chatty and definitely suited to his position. The female breakfast chef was so accommodating as were the waiting staff. The rooftop pool was an added bonus. Although we did not have time to utilise, it definitely is an asset to the hotel.

Our room 406 was directly below the kitchen area and we were disturbed with noise from 5.30am (preparation of breakfast). After the third night of disturbed sleep from our six night stay we spoke to reception who did move us to an alternative room on the second floor. We were a bit put out to be told they were aware of this problem from previous guests! I feel this room should therefore not be allocated which is a pity as it is very spacious and being on the 4th floor offers great views. On the plus side the room balcony was a lovely relaxing area.

Hotel Kraft offers a big-city four star hotel experience in a relatively small hotel off the beaten track. Its staff are exceptional, and the rooftop restaurant is sublime. Our clean, quiet room had a little painted fresco on the ceiling, part of the attention to detail that is evident throughout. The rooftop pool is open until 9pm, and you can go up there (when it's open) when you like rather than having to book in. The view from the roof - a panorama of Florence - is, of course, absolutely stunning.

It's a shame that such a wonderful hotel is in such a grotty part of town. While not a complaint, the swimming pool is surprisingly small (though big enough for several people to enjoy it at once).

Stunning property with large, comfortable rooms and great staff. Feels very luxurious and the roof terraces are beautiful.

The swimming pool is a lot smaller than it looks in the photos (FYI)

Loved, loved, loved this hotel! When we arrived we were told they had upgraded our room giving us a balcony! The room was beautiful, the bathroom was stunning- great lighting, and an excellent hairdryer. There was plenty of space in our closet with drawers and cubbies to store all our stuff. Located a block from the Arno River, it was a quiet location but an easy walk to everything we came to see. The rooftop restaurant was wonderful. We were immediately met with a smiling manager, who welcomed us and asked how we would like our coffee. Breakfast included an omelet station and lots of options with meats, cheeses, scrambled eggs, bacon, pastries, yogurt, and fresh fruit. With an option to sit outside in the warmer months- amazing view of Florence. On the roof was a beautiful pool- said to be heated but not warm enough for us! Hope to get back in warmer months. In the evening we would head up to the bar for a nightcap- the staff was so nice! I had reached out to the hotel before our visit to assist us in making a reservation at a restaurant, which was challenging to get in contact with. They were wonderful about getting us that reservation. Hotel Kraft is a hidden gem!

Hotel Kraft is a lovely property located in a quiet area that's not too far from the old center. The reception on the day of our arrival was excellent, and the staff provided impeccable service, particularly Mauro on the day of our check-out. The cleaning staff also did an outstanding job. The breakfast area had a friendly atmosphere, and the staff working there created a relaxed vibe. The view from their roof terrace restaurant is superb.

The storage in the wardrobe could be improved with shelves, and it could be a bonus to check the showers (the door did not close well so water leaked onto the ground).

The property was great. It was in the edge of the city center, so it was very walkable to get to the demo and get to the shopping and get to the bridges and the restaurants. I had a great time. The concierge services were very lovely and amenable they would bookrestaurant reservations, they would call me taxis. They essentially made my visit the easy.

There’s nothing really bad about the property to report. Actually, the rooms were lovely. The building itself very conveniently pleased. I have not a bad thing to report really

Everything was smooth and efficient. From the speedy check-in going forward nothing was too much trouble. There was always a member of staff on hand. All staff were helpful and genuinely wanted to give good customer service. Very clean room and whole hotel. Very comfortable bed and bedroom. Breakfast was plentiful and good. The view from the restaurant on the open-air terrace was great. It was a shame that we had bad weather throughout and could not use the terrace because of this. The open-air swimming pool looked great, but again we could not use it (although it was still heated) because of the rain. Location was very good. Very quiet, but with many restaurants nearby. It took about 15-20 minutes to walk into the old town.

The restaurant menu choices for dinner were not to my taste and not enough choice.

We loved Hotel Kraft! A fantastic, quiet location, but within easy walking distance to the train station and to all areas of Florence. Spotlessly clean and tastefully decorated and furnished throughout. The rooftop terrace and bar were an absolute bonus to chill and relax whilst overlooking the city skyline. Breakfast was served here and offered everything you could possibly want. All of the staff were friendly and helpful with such good customer service. Fabulous!!

There isn’t anything that we didn’t like.