- Near to many restaurants - Room temperature and size - Reception is supportive - Carpet inside the room is cleaned

- Trash 🗑️ is very small and not functioning well inside the toilet - Elevators are extremely small - WiFi signal and internet speed was bad at floor 5

The staff are friendly and helpful, gave good recommendations. Loved that we felt welcome from the very beginning to the end. We also got free public transport tickets to use around the city, which was a nice touch. The room was clean, confortable bed and pretty much all you need for a nights sleep. Breakfast - although very basic, but very fresh. Freshly baked pastries, boiled eggs or omelette, some charcuterie and salmon... what else one needs for a breakfast that starts your day ☺️ Breakfast starts very early which is great for those who want to take a day trip to Chamonix or Matterhorn. Great location, train station, bus station, the lake, and attractions all within walking distance.

It seems there is an issue with drainage in the sink, which left a lingering drainage smell in the room. The room rates are pricey for what you get in the room, but I suppose it's just the way Geneva is. Most hotels were the same price category. And here is me thinking that the luxury hotel I work in is expensive 🙃

This is a nice, well maintained hotel. The rooms were kept very clean. The beds were very comfortable with good pillows. The A/C worked well. It's close to the station, a short walk from the lakeside, and surrounded by restaurants and bars. The reception staff were all extremely friendly and helpful. Our room was on the 7th floor, at the front of the building. There was some traffic noise when the window was open, but the efficient A/C meant that this wasn't a problem.

The air conditioner only offered heating but not cooling during the time of my stay. It was too hot during the night time. Unfortunately, it is too noisy from the railway if I opened the window. It would be good to have the option of ventilation only for the air conditioner during non summer months. In fact, the rail view is enjoyable for train lovers. The shower was with strong and hot water. Appreciated it.

Very well located right next to the train station, got an upgrade to the 8th floor with a great view of the lake the "Jet d'eau" of Geneva - great coffee machine, free chocolate, big bed, great balcony to bask in the sun enjoying that coffee in an early morning, toiletry provided was great.

Not sure if that door for the rather small (but comfortable) toilet/shower is needed, with a super strong "snap close" system that hit my toe and knee on two occasion :-D

Very good location. Tram stop located outside the main entrance High quality furnishings including the extremely comfortable bed Efficiency of staff responding to any queries

Small lift for 4 people, x 2 and other guests determined to fit into the lift with you even though the door will not shut. The lift can only accommodate 2. Having to create solutions myself for staff who work in. Staff employed in a 4* hotel should be able to problem solve for simple requests. Crockery can be replaced with clean ones, the reception staff forced the cleaner to come and clean the crockery when she was about to finish her shift. The receptionist made it seem as I was forcing her to stay when in fact they could have circumvented all of that and provided clean crockery for the kitchenette. Do not appreciate the gaslighting. Please train staff adequately to problem solve. There seems to be tensions within the reception staff.

Rooms are good and clean, comfy bed. The staff is extremely helpful and very friendly.

If you are a light sleeper, make sure you don’t get the room with the windows to the train tracks (which was my case). The staff was very understanding and kind, but the hotel was full. They suggested to relocate me to the room on the floor above, which I decided not to do as it would have been the same. So if you don’t care about the noise, it’s a great hotel.

beautiful lobby

We had to leave for a train at 5:00am check-out morning and the front doors were locked/there was no reception on duty, so we had to find the exit through the parking garage ramp in the basement. When I mentioned we were leaving super early the next morning I completed my check-out payments the night before, but none of the staff instructed us on how to get out of the hotel the next morning or mentioned the front doors would be locked. Next time, I suggest instructing visitors on early exit location.

The staff were exceptionally helpful and friendly. The location was perfect, just 5 minutes walk from the train station. The bed was very comfortable and the room was very clean. The staff also took the time to acknowledge my partners birthday by leaving us some chocolate in our room. A nice touch. 👌

There were feather pillows, which my partner is allergic to. The staff were very quick to bring us some alternative pillows once we raised the issue. The taps in the shower were sticking into your legs when you shower, this is simply down to a poor design. But it was a lovely hot and powerful shower.

The location was perfect, the reception staff were very friendly, and the room was super comfortable The room was very spacious especially the bathroom which I liked more (the toilet is separated from bathroom ). I visit Geneva very often, 3 to 4 times a year, I stayed in various hotels, but this one was awesome and I will definitely come back again next time

Nothing at all!