The location and value for money

Getting a parking ticket despite filling in my car details at reception.

Quiet location, comfortable bed, good ventilation. So we slept like logs. Breakfast excellent, especially the host from Nepal, for whom our welfare was his watchword. He and the manager from South Africa could not have done more to make sure we were welcome, well fed, and happy. The location meant that we could easily go into the city by public bus but visit relatives by car, which was easy to arrive by, due to the hotel being on our home side of the city, and having a large accessible car park. A decent area with lovely church nearby to have coffee. New bathroom was lovely, clean and well thought out. The curtains were really decent full length and blackout. A big plus. Plenty of good lams and a decent tv and wifi service.

We tried dinner one night and felt it was of low quality, poor quantity and laisse fair service. What a contrast to breakfast. A real shame because the dining toom was enormous and there was a large audience wishing to eat in their own hotel, had the offering been better. The general decor in the room was dated and dull, with painting of walls clearly done by someone with inadequate training. Not enough storage or surfaces with which to keep our belongings, which were not vast in quantity. (ie. tiny rectangle of surface by the bed, one low cupboard and wardrobe, No hanging hooks anywhere, and only 6 hangers in the wardrobe).

Staff amazing from start to finish went out of their way a gentleman checked us in didn't get his name he could see mum was struggling with mobility so asked if we would like a downstairs room then proceeded to ask if walk in shower or bath would be best absolutely couldn't fault him spoke the following morning and evening and asked about our day best customer service ever received in a holiday inn bus stop across rd but buses were often full but it turned out it was also pride weekend taxis via uber were quick and reliable and very good price about same as 2 bus tickets in end so we travelled in and out via user in the end and left car parked up at hotel if able you could walk in to the centre

Nothing

Great location at the racecourse. Lovely big hotel. Stayed 1 night as a rest stop during our journey from Essex to Scotland. Arrived late and left next morning so didn't use too many facilities but breakfast was good and staff were friendly. Family room in the ground floor was a good size for three.

The family room we had was a little tired looking now and could do with a coat of paint. The shower room is very small for a family room. The mattress on the main bed was very soft and the sofa bed for our 8 year old, which would take 2 kids easily, was very thin but ok for a wee one.

Breakfast was the highlight, as it was previously at holiday inn. Incredibly professional staff, and everything we could wish for to eat.

We had come to York for a funeral and were very tired on both nights. We had hoped for a lie in on our last morning, but were awoken before 8am on a Sunday by the starting up of some sort of vehicle or machinery on the hotel car park near our window. This extremely loud noise lasted several minutes and we could not get back to sleep. Got home exhausted. It would have been better if we had driven home instead of staying the second night, which cost a great deal as it was a Saturday night.

The hotel has good amenities, helpful staff, on site parking and close to a park and ride

The only downside was the breakfast facility, the hotel is fairly large and was full of guests, the restaurant was large but the area where the breakfast food was laid out was too small, it was very busy and although the hot food was replenished quickly, the croissants and muffins were empty for a long time and also plates and mugs were in short supply even after several requests to the staff. Hygiene needs a slight improvement, when the mugs were being replaced, the staff member picked up 4 mugs in each hand, placing fingers inside the mugs, I heard several remarks about what an unhygienic way to handle clean crockery

Excellent position just a 25 minute walk to city walls and 45 to the minster. Lovely walk into city centre past race course. On very convenient bus routes if you prefer not to walk. Super breakfast dining room/ facilities and scrumptious breakfast. Staff friendly and courteous. This is the fourth time we have stayed here. We would recommend it highly.

On our second day when we returned after a day out , our bed had not been made up although the room was cleaned beautifully. Perhaps it was an oversight as it was made up as expected on the other days.

The rooms were clean and comfortable, and when the cot we requested wasn’t in the room the issue was rectified quickly and all staff were pleasant

We are in the restaurant both nights as we had young children with us. The first night was great, the second night we waited an hour and a half for food. We asked if they could hurry the children’s meals after we had been waiting for an hour, but during that time we had sat with empty glasses and increasingly irate children. The staff were huddled round the till area, there was absolutely no communication during this time about wait times or asking if we needed anything while we were waiting. While I appreciate the restaurant was full, and there were also lots of room service trays going out, some communication and service would have been appreciated.

We requested, and were given a ground floor room. All the staff were extremely helpful and friendly. Especially the young woman who booked us in, and most especially 'Joe' at the desk - and also his manager Thackeray. The breakfasts were the best that I have ever had in a hotel. They included everything, different fruit choices, about 5 different juice choices. Everything was easy to see and perfectly set out. Not one choice missing. The rooms were warm. The hotel is welcoming and comfortable.

The Bed! The mattress was comfortable. But the duvet was only the width of the bed, so that it was not wide enough to cover well both my husband and me (and we are both quite slim). It was also tucked in tightly at the foot so that it was impossible to pull it up. We had to get up to loosen it. My husband hardly slept on the first night. (He spent some time trying to sleep on two chairs!) We requested, and were given, with no quibbles, a second duvet on the second night, so that both my husband and I slept well on that night.

The hotel was great a little further out than we thought from the city center however £8 in a taxi was very reasonable the breakfast was excellent help yourself with a great selection and choice cereal , cold meats , pastries , bread and of course the traditional full breakfast , highly recommended , breakfast was included in the cost We also ordered food to our room the pizza was lovely as was the coleslaw and service was excellent Just to note this is a dog friendly hotel

The pillows were a little hard but to be fair we could have asked for softer pillows that was an option