I recently had a fantastic stay at Pullman Airport Hotel. The room was beautifully appointed, featuring super dark curtains, a Nespresso machine, and a comfortable bed with plush pillows. The highlight was the bathroom, which boasted an excellent overhead rain shower. The bar and dining area were incredible, and the early opening buffet breakfast was both yummy and convenient (starts at 5 am!). The staff was exceptionally friendly and helpful.

Parking, it's worth noting that valet parking comes with a $69 cost.

Arriving in the early hours from Australia it’s conveniently located right next to the airport

Lack of staff experience. At this point the hotel has only been open a week so hopefully it improves. Simple things like where is Avis could not be answered by the night staff. Also no tea / coffee / sugar in room despite there being a coffee machine and milk in the fridge. Expected more for $400+ for one night

Nice CC and clean

Food was cold in restaurant was sent back twice! But we were offered 30 per cent of bill which we declined as we just wanted it brought to their attention

Quality beds and linen Large walk in shower

Every time someone shut their door the walls of our room rattled like they were made of paper

I would like to sincerely thank the wonderful staff of the Pullman hotel for my recent stay. I had to make a last minute booking, due to being on the Auckland-Queenstown flight that had been struck by lightning. I'd experienced unhelpful staff at the airport side, after what was clearly a traumatic event. The Pullman hosted myself and a few other strays, who had been left to find our own accommodation by the airline. After experiencing sub-par customer service and a lack of empathy, it was the most immense relief to be received sympathetically and warmly by the staff at the Pullman. I truly can't thank you enough for being a shining light in a difficult moment.

I may be prejudiced against the Pullman Auckland Airport because I booked a table at their renowned restaurant, Te Kaahu, back in April when we reserved our room at the hotel, and when we arrived at the restaurant, the decor resembled a chilly cafe and they gave us a table in the middle of the floor with no ambiance while others who I know didn't book four months in advance got the nice tables by the windows. When my husband and I tried to change this situation we were balked by the staff, and I don't think it was just my disappointment in this treatment that led me to think the food wasn't up to the hype. We did, however, drink an excellent New Zealand wine. The room we booked was fine, and it was a very short walk to the International Terminal the next morning, but there was construction going on in the building and a long wait to check in as well, so the whole experience was not up to par.

I'm afraid I already discussed all that in the "like" column. I was quite disappointment with this hotel, and despite its excellent location for travel, I don't think I'll be back.

So close to the airport New and clean comfortable room and facilities

Went to the Bar area and no staff let us know if we had to order at bar or if they come to you to take your order. Wasn’t overly busy maybe about 8 patrons in the lounge / bar area. Staff member behind bar was chatting to another and tidying behind bar. For an upmarket place and prices charged, this disappointed me another two patrons sitting nearby also asked me what the go was with ordering. After sitting for 10 minutes waiting around I ended up going to the bar. Would suggest a sign saying please make your way to bar while ready to order or even in menus. Other than that the service on checking in and at restaurant was lovely and perfect

This is a great location if needing to stay at the airport. Within easy walking distance to catch a flight. We were able to get late checkout and then extend our stay by several hours so that we could just hang out in the hotel rather than the airport. We appreciated the hotel accommodating this request. It made our trip a lot less stressful.

While I liked the breakfast buffet, it could have been a tad better with ability to get an omelet cooked. I appreciated that they provided a few gluten free items.

After a huge flight the night staff were so welcoming at check in. The hotel itself was surprisingly lovely decor

At breakfast there were 6-7 children who all joined up with eachother from verious tables. Their parents seeing this probably as a break to enjoy their breakfast. The children treatede the breakfast area and bar like a juggle gym running around sscreaming and with their shoes on playing a game over 30 mins jumping on the lounge suite in the bar. Whilst their families shouod have stepped in so shoud the staff who tried to ignore them. There are always tactful ways in which something could have been said quietly to the parents. The manager on duty should have stepped in.

Superb location for our onward international flight. A 2 minute walk across the road and no noise at all from departing aircraft considering how close we were. Good pillow selection and comfy beds. Shower pressure enough and an adjustable head for us shorter people!

Lighting system meant you couldn't turn on bathroom light without turning on corridor light in room waking up partner for that 2am bathroom visit! Expensive as it's a captive market. Restaurant was busy and overpriced (food and drinks). Food was overly complicated on the palate -trying too hard imo.