Check in was a breeze, breakfast was perfect - not a shangri-la type show, but everything I needed and more! Fresh and loved it all. Clean rooms, enough space, parking on site that doesn't cost extra. Oh and loved the sauna room!!

No complaints. Noting that to get to the spa and pool you'll need to walk past reception and just put the restaurant. Handy to order drinks to the poolside, but also remember you'll need to be dry going back to your room! Or go around the carpark. I don't think there is any way to change that though, so kick back and enjoy the facilities! (At least it was warm walking back even in the middle of winter!)

Hotel Pavilions is very close to the city center, it's got a great restaurant and offers breakfast in the morning. The room we had was very spacious and clean and it was close to the exit so we were able to quickly get in and out of the hotel.

Parking can be a bit tricky specially if there are plenty of guests and the window in the bathroom is positioned in a way that people from the other side can possible see through even if you have the blinds down.

We arrived in mid-winter and were given a spacious air-conditioned suite with a king-size bed and a single bed.There was a modern en-suite with a large spa-bath and also a well-stocked kitchen area with microwave and fridge, a large wide-screen high definition smart TV and sufficient storage space, power points etc. The full English breakfast in the central amenities block had plenty of choices, the staff were delightful and the service was prompt. Nearby, this area also included "Graeme's Bar" - with a 24 hr. snack/light meal menu and more dining tables and chairs in a cosy museum-like space. This is packed full of interesting items and dioramas, featuring episodes in the life of the Horncastle family, who own the property.

The mattress on the king-size bed was worn out and uncomfortable. It sagged so badly on one side that my partner had to use the single bed. (A replacement is on the cards, following our complaint). The en-suite had unusual heating: a fan-heater mounted vertically on the wall. Unfortunately for us, the heater model had been declared unsafe and consequently had been disconnected, so showering needed to be a rapid in-and-out. The bath towels were on the small side and the toilet paper was very flimsy.

spacious room very well equipped. Comfortable bed, excellent bathroom with spa bath all very clean and in pristine condition. The breakfast was amazing and bar/restaurant very good for meals. We were very impressed with the total package. Location was brilliant for getting into city and nothing was too much trouble for the staff. Thoroughly recommended.

Nothing..except the reception lady could have been a bit more welcoming in our arrival.

Fantastic themed restaurant on site with lots of historical stuff This hotel is very well set up and one of our favourite places to stay. Super handy to the city centre, very spacious lovely quiet rooms Breakfast is available and is a full buffet - very nice. Great little swimming pool and spa if you are travelling with kids Other restaurants and casino are within walking distance.

Parking on site is available, but very busy - if you get in late, good luck getting a park as this place is so popular. It is also quite tight getting around with a larger car. We were disappointed that we had supposedly booked with breakfast included on Booking.com but were advised that it was extra when we checked in. (however, not necessarily a Pavillions fault - maybe Booking.com or a misunderstanding on our part) A mirror in the main bedroom would be helpful.

the hotel has a good location, close to airport, close to city center, so you can take a taxi, rent a scooter or just walk, if the wheather allows. there are some decent food options around, if you dont wanna go far. The room itself is spacious enough, all usual amenities included. Both room and bathroom were clean. It was even possible to checkin early, really appricieted that.

only things i probably didnt like, was the paper walls, we heard everything around and outside as is was in the room. but thats a problem on most hotels.

Checking in was very fast, the room clean, tidy. The bed was very comfortable with a good range of pillows to choose from. The breakfast was great and the location was very convenient. As we travel to Christchurch regularly this is our go to hotel.

The receptionist that checked me in was quite abrupt, just a simple "enjoy your stay" or "have a nice day" would have been nice but she hardly spoke then just handed me the keys and walked away. I guess I interrupted her lunch.

The French Bar man didnt have any idea really, Every time I went to bar to get Drinks (we were with 2 other couples I said put this round on my room. End of the night I asked to see what was on my room and there was nothing but a bar tab of around $400 +dollars which included meals. Went through it with another bar man and said what wife and I had to eat and drink which came to about $180.00 he assured nothing else was charged to our room When checking out Found an additional $112 was charged to our room This was credited after discussing with the duty manager. All could have been avoided if the Barman charged our room each time as I had asked.

the staff were friendly from the outset. The English lady at reception and the young blonde with a plait in the breakfast service were stand outs. sorry i took note of the names and can’t find them. the breakfast service young lady was amazing and we loved how she interacted with a very elderly lady. helping her above and beyond. The pool and Spa were very nice and the breakfast was fantastic

nothing

The hotel is located amongst other accommodations. It is a good location to places and airport. It is though old room but clean and sufficient. I liked the 'pavillion' style. Unfortunately we did not get to stay in one of the pavillions but in the main builing. But that's fine.

The staff or manager? The lady took our phone as well as on checking in, was not friendly. No words, just gave the keys (cards) and when I asked where the room was, she just replied "Your room is here".. No other nice welcoming words. We drove around 3 times to realise that "here" meant inside the main building where the reception was. When we checked out or returning the key, nobody asked connected as well. Pity.