The location was close to town. The arty decor was lovely, and the use of dark jewel tone colours made the environment very cosy. Having a good continental breakfast available was great and complimentary sodas, water & milk available 24/7 was a nice touch too. Liked that entry was via a numerical key pad making for good security. The staff were great and very friendly, made you feel very welcome.

The only thing was the bed, great if you like a softer bed not so great if you’re used to a firmer bed. Left one of us very stiff and sore.

The hotel was very stylish and was in a great location. The beds were very comfy and the rooms was extremely spacious. All the staff we met were very accommodating and helpful.

I did think there were things missing for this being 5*, like no robes, no Bluetooth speaker, and no option for cooked breakfast - there isn't a real dining room or bar. We had a lovely stay, but I'm surprised it rates 5*. There is limited off street parking so advise booking in advance.

The room was nice, windows open, big bathtub with bath salts, very friendly helpful staff, close to waterfront stores restaurants. Complimentary room snacks, cold water in fridge.

Coffee. Espresso machine in room or instant, milk in fridge no way to heat it up = cold coffee. Went down for breakfast, same thing. Asked for hot milk, staff obliged. Better brand of coffee pod for espresso maker would make it taste less like motor oil! Do not recommend breakfast, choose a cafe instead. Limited choices, if they added a few things like yogurt fruit other than whole apples, it would be ok. Pastries were fresh.

Absolutley fabulous place! Great Location - 5-minute walk from downtown area Very comfortable seating area in room Very comfortable king bed Nice big bath and they even included bath salts Staff was excellent and the manager went above and beyond. Just so nice!!! Happy hour every day with complimentary wine and nibbles. Free washing machine/dryer access Nespresso type coffee maker in room and fresh bottled milk stocked in fridge along with juices, waters, and a few snacks. Nice outside patio area to sit and relax.

Not a thing - really top notch!!!

Absolutely everything. The location is perfect, so close to the city centre. The beds are comfortable, the bathrooms have a lovely big bath to soak in after a day out and the decor is quirky and homey. We enjoyed the continental breakfast provided and the evening happy hour was a delightful surprise. Most importantly all the staff were wonderful. Parv is an excellent manager and it shows in the attitude of the staff, nothing was too much trouble and they were all friendly and helpful. Definitely recommend you book here for your Queenstown holiday.

Nothing

The vibe and style of the hotel was amazing! It was a small boutique Art deco style … I can’t even explain it!! On arrival, the staff were friendly and welcoming. They had complimentary happy hour, which included free wine and cheese boards. We had an insignificant issue with the shower, however we raised this with the staff just so it didn’t look like we broke the shower. The staff went above and beyond to ensure this did not impact our stay, even offered us a seperate room. We declined of course because it was such a minor issue and the shower was still operable. As a gesture of goodwill for the inconvenience , they offered us complimentary breakfast for our stay. I will definitely be back!! If I could offer 10 star review, i would!

I can not speak a bad word of our stay!

Happy Hour was a fab way to relax, meet and share holiday tips with other guests. Another memorable aspect was the individual decor which made it less corporate. Little extras like drinks and snacks readily available were much appreciated. The hotel was so handy for the entire of town, just a short stroll.

I liked the breakfast but my husband wasn’t so keen. It was close to the centre but this meant there were no views.

Loved my stay here! I came down to QT for my bridal hair and makeup trial. So just me for the weekend. And I felt so cared for and relaxed at the hotel. The staff were so helpful about the after hours check in process. Made it super easy and sent me all the info I would need beforehand. There was a bottle of wine, fresh cookies, snacks and other refreshments free with the room, so nice after a long journey down. The hotel is right next to the park and 2 min walk from the centre of town and lakefront. Far enough away that is a peaceful and quiet place to rest but easy to get into the QT spirit. The decor is amazing and such a fun vibe to be in. Love that there was Netflix so I could chill and eat the provided popcorn in the evenings. The bath is lush and it comes with free bath salts so you can really unwind with a glass of vino in the bath. Even the towels are heated 24/7 on racks so it’s lovely to even step out the bath or shower. Great space to store all your stuff and a lovely seating area to relax outside of bed.

Nothing I had the perfect stay!

Lovely hotel in central location with large, tastefully decorated rooms. Comfortable beds and heated bathroom floor. We were super cosy! Nice shared lounge area and outside garden. Complementary nibbles and drinks for happy hour and complimentary nibbles in the rooms were a nice surprise bonus. There is also a great sauna.

Was not a problem for us, but guests should be aware there is no lift to access the second floor.

Location was excellent, very short walk into town, the gardens, and many good cafes & restaurants. Room was large, very well furnished and laid out. Especially enjoyed the thoughtful details like the comp mini bar, extra bathroom amenities, excellent TV and wi-fi reception. Very clean & great service by housekeeping. The hotel lounge was also very pleasant and again included nice touches like the candy bar and extra tea services. Wanted to but couldn't attend the happy hour.

Lugging my bags down and up the short flight of stairs to my room. Not a major, just awkward. The washing machine. Wanted to do a quick short wash but ended up spending a few hours having to adjust, re-spin, re-set the machine and then manually wringing the clothes. Again, not a major just time-wasting. On the plus side the assistance offered by the lone staff member was appreciated.