Can't beat the location! We have a 6 year old daughter and the location is super convenient. It's right in the heart of Queenstown so we would explore for a few hours, come back to the hotel for a rest, then go back out again. It was perfect for our 5-day holiday as we didn't have to rent a car which saved us a lot of money too on both car rental and car-parking. There's a playground right on the lake front where she went every day. Booked early and it was well worth the money.

Beds were on the softer side (I prefer firmer matresses), our aircon (the outdoor unit) could get a bit loud but got used to it after first night. Nothing that is a deal-breaker and we will be back again.

Friendly and helpful staff, clean and cozy rooms, great location in the heart of Queenstown. The valet parking was very helpful and having a ski storage room was great too. Breakfast was fantastic, lots of variety and all fresh.

Minor issues in the room - only 1 plug on the far side on one of the beds and it was being used by the alarm clock. In theory, could use USB cord in it, I just bought my charger that has the cord attached to the base. Obviously other plug points in the room, not a big deal. Loud mini fridge, just turned it off to sleep. Paint chipped door in bathroom. Honestly, very minor issues, we really enjoyed our stay.

The location is perfect. Easy access to everything in town by foot. Great views of the lake. We had a one bed apartment for four nights and the size was spot on. As we had been hiking and were tired it was great to be able to sit with our feet up and have some room to move around. Also great to be able to open a window rather than rely on aircon all the time. We had been at the hotel for 2 night before the hike and had left the bulk of our luggage at the hotel for safe keeping. 4 night later when we returned they had our bags up in our new room ready for us. Could not thank them enough for having everything handled so seamlessly. Can not recommend more highly.

I think the bed could be nearing the end of its life. There was quite dip in the mattress. Other than that we have no other issues.

We are on a 10 day NZ road trip (Dec 23-Jan 2) starting from Queenstown. This hotel is in great location- walkable distance to the town center, gondola rides, paragliding etc and the 3km lake front walking/biking pathway. Excellent breakfast buffet options with courteous staff across the hotel- valet, front desk, house keeping, and restaurant. They have an activities desk where one can book tours to local and farther attractions such as Milford Sound & Glow Worm caves. Though we took a rental car as soon as we landed in Queenstown, we could have as well spent that money (plus $50/day in Parking) wisely using local guided tour operators and rented a car on our way out of Queenstown.

Pricey!! And so seems to be most of the hotels we booked across our 7 day South Island stays - Queenstown, Te Anau, Manapouri, Oamaru, Christchurch. Range between NZ$450 -$550 per night for a family of four.

The location of the Novotel is simply unbeatable. Nestled right on the shores of Lake Wakatipu, the views are nothing short of breathtaking. Every morning, I woke up to stunning vistas of the mountains and the tranquil lake, which set the perfect tone for the day. Its proximity to the city center made it easy to explore local shops, restaurants, and attractions without needing a car.

I had a less than satisfactory experience with dry cleaning during my stay. I sent three pieces of my new waterproof clothing to be laundered, only to receive them back with a foul odor reminiscent of rotten milk. This was particularly frustrating, as these were brand new items that I had hoped to enjoy during my time in Queenstown. The timing couldn't have been worse, as I discovered the issue on my last day before departure, leaving me without the clothing I needed for my adventures. While I appreciate that the hotel utilises to contact the third party company, I believe that more stringent quality control is necessary to prevent such issues from impacting guests' experiences. This incident was a significant drawback and did detract from an otherwise lovely stay.

I love Novotel in Queenstown. I always spend time here because it's close to everything yet removed from the buzz. The beds out of this world, massive too. I always book a lakefront room. Walking distance to my favourite restaurant Blue Kanu, ice-cream (Patagonia), the lovely Romer Gallery of breathtaking landscape photography by Stefan Romer... a must stay for exploring the area or go on a scenic flight and cruise to Milford Sound. I regret not swimming in the lake despite being literally in front of our room. Voodoo café also walking distance.

Would have been nice to sqweeze a little table and chairs on the balcony. Admittedly narrow. A stool ot two:)

I loved everything about this hotel. Staff were super polite and helpful. The location is second to none in Queenstown ...awesome view of the lake and only foot traffic out front. Quiet and yet close to everything. The beds and pillows were super comfortable, and I had the best sleep in years. Frankly I won't stay anywhere else from now on.

The only thing I didn't like were the small milk containers in the fridge. I've always hated them and prefer a small carton of local milk.

Staff were lovely and very helpful. The room was nice and had everything we needed and it was serviced regularly. The buffet breakfast was fantastic with lots of food choices. We had room service for dinner one night and it was delicious. The location was amazing. We loved being so close the town and the lake and no hills to walk to get back from town.

The only negatives we had were the pillows, needed a slightly harder one. Also the heat pump would make funny noises occasionally. It was fine during the day but was annoying when it happened in the middle of the night.

The location is exceptional being right on the lake and the room was very comfortable. We loved being able to sit out in the garden to read and have a drink in the afternoon. The valet parking made it so quick and easy to drop off/pick up our car.

There was no parking available on the first night and whilst we were fortunate to get parking for the rest of our stay, we were charged for the valet parking which is fine, but we weren’t advised of that. It would be great if we had been able to pre-book a parking spot.

Our room we were given had some issues we were not happy with and the staff and management were fabulous. We were moved to a wonderful room the next morning... Nothing was too much trouble for the staff. Super comfortable beds. Our little one turned 3 and the lovely reception staff gave her a gift. The young children staying were all given a NZ kiwi or lamb soft toy on arrival. The location was just the best .. directly opening onto the lakefront and our views were amazing. Restaurant food superb. All the staff we met were so good .. very approachable and friendly and going above and beyond to help. Some of the best staff of any hotel we have stayed at in NZ.

That we had to leave. Our stay was too short.