On our first visit we had a lovely room on the 21st floor on the side of the hotel that had rather a pleasant view. The location was excellent as was the bed so comfy. Check in was amazing and quick .The fitness centre was very good especially the pool .Loads of white towels everywhere . A very pleasant atmosphere everywhere .

On our second visit a few days later we were put on the 8th floor overlooking a very drab piece of construction . Not at all pleasant. Our room was a long way from the lift and it was for disabled people which we are not! but elderly yes.

We stayed at this motel while celebrating a 50th birthday at the Sky Tower, and it couldn’t have been a better choice! The layout of the room was thoughtfully designed, spacious, and very comfortable. The bed was incredibly relaxing, definitely one of the most relaxed I’ve slept in, and the bathroom was hands down my favourite feature: clean, modern, and well-appointed. The location was a huge bonus. Being right in the heart of Auckland Central, we had easy access to everything we needed, from restaurants and shops to local attractions. It made exploring the city a breeze and added to the enjoyment of our special weekend. Highly recommend for anyone looking for a convenient, comfortable place to stay while enjoying the best of Auckland!

Unfortunately, we continuously had issues with the elevator, and like Murphy's law, when asking reception to help, it worked, but the very next morning same issue. Also, after returning from the sky tower escalators that connected us to the motel. The entry by the bar was locked, and being non-local to Auckland, we were unsure of how to get to the front entrance. Timing was good as a cleaner, who clearly said he wasn't supposed to do this, let us in, and we were very grateful. Maybe a notice in the room pointing this out?

Great location. Hotel was clean and comfortable.

We asked for a slightly late check out (one more hour), and a staff member said this wasn't possible, thankfully another staff member intervened and offered an extra 30min, which was sufficient. We understand rooms need to be cleaned etc, but with a 3pm check in, and 11am check out, you're not even staying for 24h, and we wouldn't ask for an extra hour if we didn't need it. Appreciated the other staff member trying to find a solution, but the initial refusal was sadly not unexpected in today's age of profit over everything else.

Room was spacious and comfortable, bath products were excellent, the view was wonderful and the breakfast was good. I didn't take advantage of it but they also offered discount vouchers on various venues within Sky City.

The spa is a bit small and it's a shame that such a nice hotel still has the usual "hotel stinginess" when it comes to charging for anything other than the room, for example there aren't even biscuits with tea and coffee in the room, which even roadside motels will give out. The TV broke on our last day, it didn't seem worth getting fixed but again was a shame.

Room was average for this type of hotel, however the bed and pillows and breakfast were excellent. The location and proximity to the heart of the City as well as the Weta experience, the All Black experience AND the Sky tower exceeded my expectations. Totally would stay there again and recommend to friends!

Check-in staff was great, however from that point on the staff at the front desk was less then helpful, especially when we had an issue with the room refrigerator. Concierge desk staff were great entire visit and aided us several times. Most importantly keeping safe and returning an item we had accidently left in the room!

From the moment we pulled up in our taxi, we were impressed. We were greeted warmly, check-in was a breeze & they kindly stored our luggage until our room was ready. The ambiance was lovely. The decor was tasteful & there were gorgeous scented candles burning throughout the reception area. The rooms were spacious, clean & comfortable. And the location was perfect for our needs. Directly opposite the Casino & Sky tower. It is right next door to fabulous tourist attractions & amazing food venues. We will definitely be return guests.

There was absolutely nothing we did not like.

Swimming pool and the Sky Tower is the reason why we always want to stay here and for the 3rd time, it doesnt disappoint. Not to mention the comfy beds and the cozy ambience.

I just find the staff not too friendly compared to the other hotels we've been in Auckland. Smile seems to be an expensive thing for them. Also the glass/windows at the pool area look like they haven't been cleaned in a while as well as everything in our room. If only I had a Glass Cleaner spray and microfabric, it would be satisfying to make it nice and shiny lol. The bar fridge was also struggles to open and the aircon makes an annoying sound! Was about to mention it to the front desk upon checkout but she didnt even bother to ask me how's my stay. Reception people dont really feel welcoming to be honest! Regardless of this, we still enjoyed our stay and actually looking into booking again for Valentines but this time we will stay longer just to have longer time in the pool :)

Our stay at The Grand by SkyCity was perfect. We were a family group of 3 adults (parents and grown-up daughter) sharing a twin room with 2 double beds. The room was immaculate with a very smart bathroom with bath and a separate shower. We were on the 18th floor and had a good view of the nearby blocks and the street below. The staff were all friendly and very helpful. Breakfast was delicious with a huge range of hot and cold buffet options. There is one thing that made our stay at The Grand by SkyCity exceptional though and that is the fact that the hotel kindly let us check in to our room at 7.30am when we arrived from the airport, even though the official check in time was 3.00pm. That made a huge difference as we were able to shower and change in your fresh clothes after 30 hours of travel from the UK and we were very grateful.

Nothing. It was perfect.

the room was absolutely GORGEOUS. The hotel as well had so much atmosphere and culture with the restaurants and breakfast buffet. You really are getting your moneys worth staying here especially if you're looking for that boujee girls weekend kinda experience. When we walked in we were just SHOCKED with the beauty of the hotel it was absolutely beautiful! location is really good too and its easy access for ubers as well HAHAH nah a great place honestly!

just people that were staying there were disruptive in the lobbies and hallways on our floor but thats obviously not the hotels fault haha so nothing bad hotel wise, just people wise haha :)

Loves the convenience of good restaurants and bars within walking distance. Beds and room comfortable.

Shame the Spa was a little old and the button was not functioning properly. Thought staff were nice, there was no Earl gray in the room. (Sorry but the only tea I drink). When I asked the maid service as she was outside, she was unable to understand me at all even when I wrote it down. No worries, I asked the concierge on my way out to find I had plenty of Breakfast tea, (note in gray packaging).