The hotel was clean and in a convenient location for what I needed

I liked the hotel, but didn’t find the staff very friendly…they didn’t say hello or anything when I checked in, I waited for a man being the desk to end his phone conversation then he just turned and went away, the lady who checked me in also didn’t greet me, she didn’t tell me of the code I supposed to use in order to obtain WiFi, the morning after I passed a different member of staff, I said good morning to him he didn’t respond. The hotel staff let down the hotel

Location was the best part of our stay. Very easy to find only 5 mins from station and ideal for using the exhibition centre nearby. Sound proof rooms, really like the shower gel/shampoo brands used in the bathroom. Very posh tea and coffee.

Somehow we ended up with two single beds but I found the room very tired and dated. Definately in need of an update as the table was so small completely dominated by a HUGE tv which took up too much space. The bath was so small my partner couldnt fit in the length (he's over 6 ft but doesnt have a problem anywhere else) Windows wouldnt open no matter how hard we tried so the air was very dry making night time sleeping uncomfortable.

The room was comfortable and the location of the hotel was excellent, especially for anyone attending an event at the Olympia Exhibition Center. The only downside is that the hotel isn't near a Tube station.

The "work area" in the room is inadequate. I was in a Superior King room, and all I had was a small round table with an uncomfortable chair. These rooms have to be updated to provide a better workspace for business travelers -- i.e., a desk and an appropriate chair -- and most importantly, the outlets in the room have to be modernized to add more connectivity options. A laptop can't be charged on a USB connection (and the USB ports available do not accommodate new connectors, like USB-C.) It would also be helpful if some of the outlets accepted plugs other than the UK standard 3-prong device -- add U.S. and European versions.

The size and quality of our room exceeded our expectations. The bed was very comfortable. The room had an enormous TV. There was a kettle with tea and coffee supplied. The shower worked well and there were plenty of towels. The staff were very friendly and efficient. Checking in and check out were quick and easy. There is direct access from the hotel into Costa Coffee. There is a nice bar with friendly staff.

We had a room on the 8th floor. The floors are not all on the same level, so having arrived in the lift we still had to negotiate a flight of steps. Not ideal when carrying heavy luggage.

We loved our room, it was comfortable and quiet within the hotel, lots of traffic noise outside but once the window was closed we couldn't hear it and the room was more spacious than I had imagined. The location was ideal for our needs and the staff were all very kind and helpful. The breakfast had great variety and again staff were all really pleasant and available to support us with anything we required.

To get to our room there were two sets of 3 steps which were unavoidable which wasn't ideal for me when carrying luggage/shopping due to health conditions.

Staff were excellent, friendly and helpful, particularly in the dining room for breakfast, which ran like clockwork even at busy times. The food was very good, with breakfast catering for all tastes. Bar staff and front desk staff were attentive and helpful. Our bride and groom had complimentary champagne and sweets which was a lovely touch. The rooms was were laid out with large tv, fridge, ample wardrobe space and drawers. Complimentary waters, tea and coffee replenished every day.

The air con was adequate but could have been colder as we were in London during a hot spell of 30c plus.

Buffet style breakfast was excellent, as you could choose what you wanted on a daily basis. However, the cost for breakfast was often confusing with more than one price being quoted for it. Get that straight please and thank you. Breakfast team were amazing, especially Mr. Samir. Very welcoming, attentive and accommodating. Nothing was too much trouble. Many others followed his lead and made breakfast the best start to every day.

Reception staff (except one) only greeted when the guest greeted them. They need to be more proactive in this regard. Standard room needs two chairs when two people are staying in it.

I had a wonderful stay at the Hilton in Kensington. First off, the location is fantastic, right in the heart of one of London’s most charming areas, with easy access to Kensington Gardens, museums, and great shopping. It was the perfect spot for exploring the city. One of the standout features was the complimentary breakfast. It had everything you could want, from fresh fruit and pastries to a full English breakfast. It really set the tone for the day, and I loved starting off with such a satisfying spread. The bar was another highlight. It’s the ideal spot to unwind after a busy day in London. The atmosphere was relaxed, and the cocktails were top-notch, definitely a great place to enjoy a drink or two. Overall, the Hilton in Kensington offers excellent service, a great location, and plenty of thoughtful touches like the breakfast and bar. I’d happily stay here again!

Having the train station nearby was helpful for us, also only a short walk to two convenience stores. The staff at breakfast each morning were very efficient, especially Samir who was always attentive and had a very professional and pleasant personality.

We had two stays at this hotel during our holiday in UK. The amenities within the room upon our first arrival, did not match the detailed description posted on the booking site at the time we booked. The main omission being a microwave and eating utensils which had originally influenced our decision to book. This was brought to the attention of the hotel management who were apologetic and said none of their rooms had those facilities. They were at a loss as to why such a description was on the site at the time of our bookings.

A hotel of kindness and not overly fussy. Room was clean, it had a fridge which was very useful. Window view not excellent and air-conditioning switched on throughout. Shower almost flooded bathroom. Nice hot shower, however. Television huge but helpful. A lovely environment. Bed comfortable. Fine place to be based for London visit. Nearby Kensington Olympia only open weekends and some bank holidays. Overall, recommended. Bus 27 helpful to us, and great to travel overground. Range of nearby restaurants including Persian, English and Pakistani.