The hotel is conveniently located near the train station (two stops away buy bus then another 3 mins walk) and even old town. Clean room and hotel. Nice staffs. It has small elevator to help you carry luggages. The room is NOT ensuite, which I already knew beforehand. It has basic sink, beds and wardrobe in the room. Shared bathroom/toilet facility is amazingly clean and immaculate. breakfast provided is nice, with good selection, more than what i expected for the segment this hotel markets in.

Despite the hotel label, I feel this is more like upscale hostel style. it def has 10/10 hostel experience, but only 6-7/10 hotel, just to manage your expectation. the room is no frill (but adequate). the room has no aircond/fan, so honestly can get quite hot in the summer. i feel it suits more young/solo/couple/student travellers and backpackers, vs. family with kids (who tend to carry many luggages and bulky kids-related stuffs). the hotel itself is immaculate. just feel this review is worth considering for fellow travellers with kids.

The lady receptionist was very kind and helpful. The room is humble but has everything you need; same for the breakfast. The bathrooms and showers were generally very clean, but you can tell there are inconsiderate people who make a mess and don't open windows. I really recommend putting liquid seat sanitizers next to toilettes so guests can self-clean, but in general it is above expectation in terms of shared WCs. The stairway and other common areas are also very clean. An important plus is that you get a free transport card which shortens the walk to the center.

The walls separating the two twin rooms are thin. You can hear everything from the other room which I did not expect. I brought earplugs which blocked out most noise but this is a red flag to those who are sensitive to noise.

The hotel was about 10-15 minutes from the station, straight up along a road with lots of traffic. It was quietly situated so that external noise was not a problem. Staff were very helpful and friendly, and the hotel was clean, tidy and airy. As with all Swiss hotels (I think), you get a pass for free transport, and city centre wifi. The hotel cost was reasonable for Switzerland, and to save more, I opted for a cheaper room with shared bathroom (they also had ensuite). I really prefer ensuite, but after reading another review, I decided to take a chance, and it was fine. Both the toilet and shower room (with its own toilet) were opposite my room, and it was very quiet (as was the rest of the hotel). I would be happy to stay here again. Lucerne is lovely, especially around the lakeside area, and really deserves more that the one night that I gave it - I didn't have time to explore the surroundings, or the lake. The breakfast was excellent!

The wifi was very weak, and really only worked properly downstairs - at least on my phone, that was the case

The location was great, loved the neighborhood and we were next to a local grocery store. Breakfast was delicious, the bedroom clean and the bathrooms very clean. I would book this hotel again.

When we were checking out the ladies in front of us were telling the front desk that a man filmed one of them while in the hall shower. It would be nice to have the women's door be able to lock so men don't have access to that room from the public hallway. Either that or the shower doors should go all the way up to the ceiling.

Walking distance to Lucerne Main Train Station and 5min walk to nearest bus stop (Pilatusplatz) where there a lot bus heading to main train stn. Room is spacious equipped with a sink. The shared toilet/ bathroom is very clean. Simple breakfast with selections of tea/coffee/chocolate drink. The receptionist also friendly and the kitchen helpers are very friendly. Requested hot water and they will fill up the tumbler for you. Can borrow kettle upon request.

Nothing

We were pleasantly surprised to see that the breakfast was included, there was a nice variety of Swiss products and everything was fresh. The room was big and we had a cute view from our balcony. We had a sink in the room which was useful. The shared bathroom was clean. The hotel staff was nice enough to keep our luggage at their desk after we checked out because our train was much later in the day.

The curtains were transparent so we were woken up earlier than we wanted because of the natural light. We would've preferred to have opaque curtains. Even though we knew about the shared bathroom, it would've been nice to have a toilet in the room. Be aware of the shared bathroom before you go.

Clean, good breakfast, easy travel

Blanket is little bit small

I would like to thank the lovely at hotel Alpha specially Paula at the reception, who is one of the most hospitable professional I have ever met. She was well spoken, really informed and went out of her way to provide me with an international phone charger when mine didn’t work. Moreover, every person working in the hotel was smiling and really helpful.

Nothing. But just a little suggestion if the breakfast could have more variety, it would be wonderful.

Nice hotel that is more of a boarding house and while my room was simple it had everything I needed. The room was clean, the bed was comfortable and I appreciated the wash basin and towels in the room to wash up in the morning and at night. The breakfast was above my expectation and was everything I needed to get my day started. The small balcony off of my room was a welcome surprise. I really enjoyed Luzerne and this was the perfect place for me.

Good value for the price in general. Breakfast had fairly small selection but good enough and positive surprise considering price level on the hotel. The room and hotel was very clean and well managed in general, shared bathroom and and shower was clean and in good condition.

Walls in the room had very bad sound isolation, you could hear the neighbour walk around and speech and snoring very well. I recommend ear plugs if you are sensitive.