I was staying at the hotel due to an unfortunate situation, with plans changing daily—extending my stay, switching rooms—it was exhausting. Throughout it all, the staff was incredibly accommodating and supportive, especially the overnight team. I feel terrible for not remembering their names, but once they understood the reason behind my stay, they treated me like a member of their own family. They checked in on me regularly, asked about my well-being and how my family was holding up, and were always there to lend a listening ear—whether I needed to vent or cry, or offer a laugh when they knew I desperately needed a break from reality. Their kindness helped me through what felt like a living nightmare. I truly don’t know how I would’ve managed without them. Each "Make sure you're taking care of yourself too" as I returned to my room at night and every kind word of support not enough hours later, gave me the strength to face another day. They may not realize it, but their compassion made all the difference.

Zero complaints

Great service from the staff. Rooms we're great. Very accommodating to all requests. Restaurant food quality was fantastic and room service also smoothly operated. Breakfast had everything that was needed. Would recommend and would come back. We enjoyed our stay so much, we decided to stay an extra night and managed this directly with the front desk who were polite, friendly and always happy to help.

Lighting is a little dark and the bed size a little small in the junior suite. However comfortable and had a good night sleep. Wouldn't stop me from returning at all.

V clean. Great breakfast. Cheerful staff Ev charging

We stayed here because we were flying out of Newcastle airport the next day. It was a very pleasant surprise. The hotel was immaculate, very modern and extremely clean. The room was big with everything you might need. The breakfast was excellent too, lots of choices from fresh fruit, Greek yogurt to the full English. The staff were very friendly and efficient. We could not fault it in any way. And it was exceptional value.

Friendly and helpful staff. Very clean room. In fact everywhere was wonderfully clean. Super restaurants and a really good breakfast. Early check in and late check out. Lots of free hotel parking.

Nothing.

Clean comfortable room, which is nicely decorated. The bathroom was a good size, modern and very clean Good breakfast. Staff were friendly

The entrance to the car park is difficult to see. The road outside is busy and has a bus lane. More prominent signage would help

Convenient location, a short drive to the center of Newcastle. Big and spacious free parking. Wonderful, rich, and delicious breakfast in the restaurant inside the hotel. Overall, it was a good value.

The king-size bed in the room literally occupies all the room, so there is almost no place for anything else in the room. It felt claustrophobic. And there is pretty much noise from the road outside.

Brilliant location and very friendly staff. It was nice to have access to the two onsite restaurants - both of these had excellent food and atmosphere. The breakfast was very good and whilst it felt initially pricey, you could easily get your moneys worth. They offered cooked meals in the kitchen (e.g. eggs benedict, avocado on toast) alongside the hot buffet and the continental. The room was nice and spacious with good facilities, we were very pleasantly surprised. The staff were excellent and really made the experience great.

There was a couple of minor cleanliness issues - a small stain on a towel and the bathroom needed a good scrub but it was decently clean. There was noise at night but we did stay on the weekend so that can't be helped, and it was only minor and occasional. It would be good to have a plug next to the kettle as we had to move the whole coffee tray to the desk to put the kettle on.

The staff here were exceptional. We arrived earlier than expected and the lovely woman on the desk was happy to store our bags. We later met two other gentlemen at the desk who were also very friendly and helpful. The restaurant staff at breakfast were delightful (and the breakfast was delicious). Our room was serviced by Ola and it was spotless. The room itself was lovely and comfortable. The HVAC was great, the bed was comfortable, and all needs had been anticipated. It was great value for money, we loved our stay and we plan to stay there again if we ever visit Newcastle again.

The location was a bit far out from the city, however it it conveniently located right beside a bus stop so it didn’t cause much of a hassle.

Breakfast was good and the staff were friendly. Room was small, but very comfortable and clean, with a good shower. Eating in the bar, was easy, with a good choice of meals.