I liked that I could text stating I was going to be late checking in and they responded positively. I was very impressed with the lady at the front desk I believe her name tag said (SNOW). Ms. Snow went above and beyond her duties to tell me about the hotel, the fiesta that was going on, gave me and my wife a free alcoholic drinking voucher for our anniversary. The did parking was very easy. The breakfast buffet I added to the room could have given more options on what to eat but nonetheless, the food was still good.

The 11th floor was very humid. Our room did not get cool and we put the air conditioner down to 68 and it only reached 72 degrees. I think the tv should have apps like (Netflix) so families can sign into their personal accounts and watch movies on the tv.

Location was excellent, A/C worked very well against the Texas heat and the general amenities of the hotel were better than expected. Bed was very comfortable and the room was made-up daily, coffee replaced etc. I was expecting less having stayed previously at a competing chain's 3 Star accommodation but Holiday Inn Riverwalk exceeded for me.

Shower was good, but more pressure would be nice. The bath tub didn't drain as well as it should, probably needs a clean of the pipes to fix.

Great location, right on the riverwalk and an easy walk to The Alamo which we really enjoyed. Parking in the hotel itself was easy and plentiful, check-in staff member was very friendly, hotel and surrounding area were very quiet and the room was clean and comfortable.

The restaurant for dinner was very disappointing. When we arrived we had to wait for too long to be welcomed and had to ask if we could actually order some food. We seemed to be the only ones eating but the food took ages to arrive and was not very appealing. Also no room service option available. Some information at reception about local attractions would have useful.

Property location on the Riverwalk was good- it was clean, the parking was different.

The cost to park on-site was a suprise. I had NO IDEA you can get a parking package when booking directly through the Hotel, but forget about it when booking through a third party company like booking.com and they will not offer you a price difference either so don’t bother. I don’t like that there is no complimentary breakfast like a lot of places.

Good location and breakfast was excellent.

The only thing I didn't like was that I was charged for an additional breakfast. I booked a room for four people with breakfast included. It didn't say that only two people would get free breakfast and any additional people would have to pay. I wish that would have been clarified in the booking details. I gave the hotel an 8, and would have given the hotel a higher score, but the incident with the breakfast was disappointing.

Location, view. Staff was great both inside and outside. Check in was easy.

The room I felt for the price ( balcony) could have been nicer. There was a big chip out of the desk, stains in the carpet, balcony area needed a new coat of paint, and the bathroom was in need of a makeover. The shower was stained with knicks in the counter, floor, and shower. Downstairs was laying new carpet and difficult to navigate to the river exit.

The location wad great!! The rooms were clean.

Most hotels have complimentary coffee in the lobby. They offered self serve drip coffee for almost $5. It's chintzy when they nickel and dime you. $40 bucks a night to park!!!!! Also, the staff are only nice to you because they get paid.. They do not enjoy engaging with the customer and it shows.

The hotel was close to the Riverwalk. It was easy access to trolley also.

I think it’s crazy you have to pay $40 a night to park. I thought the room cost was reasonable until you add the parking. I would not have as much of an issue to pay $20. The hotel was clean but the outdoor area at and around the pool could use attention. The last issue that I was surprised by is that the hotel didn’t offer any information about the city. All the information we got we had to go and look for.

I loved the fact that we were right next to the river walk. Everything that we needed was at walking distance. I come the RGV where we have to drive to every single destination so it was a nice change for once. I would book at this hotel again if I were to ever make another trip to San Antonio. The staff was always friendly and helpful. I'm so glad y'all had your own parking garage as well.

Don't have any complains. Maybe the elevators if any. We would choose our floor and it would take us up to the floor but the door didnt open and it took us to the lobby once more. It did this a few more times but it wasn't a big deal

Went with the balcony view room and it was very nice. Bed was comfortable and the staff was very helpful and nice. It was a half block walk to the Riverwalk which was terrific. On site parking was nice as I didn’t have to use public parking. The downstairs bar had happy hour and we were able to purchase a full bottle of champagne for New Years there.

Breakfast was buffet style but not free it was $20 plus per person. So we didn’t eat there. We skipped breakfast but used the in room coffee until we could go to the Riverwalk for brunch. Parking there was $29 a day, expensive but convenient so really not a complaint. Maybe if you stay more than one night you get discounts on parking?