We have used this hotel on more than one occasion. It is in an excellent location for our needs with ample private (free) off road parking. It is the only hotel in this area that allows dogs. We still chose it on this occasion despite not having our pooch with us as it is such good value for money. The rooms are more than adequate. Only things that would improve it would be if the windows could open wide (but understand this is a security issue) as the rooms can get quite warm despite the provided fan (definitely helps) and the use of an iron (didn't ask at reception so can't say if one would have been made available). The breakfast was freshly cooked and again great value for money. We only ate a main meal once and it was tasty pub grub, no complaints. We will continue to use this hotel whenever in the area.

Easy to find once leaving the motorway. Plenty of parking spaces available. Our room was on the ground floor, light, spacious and very clean. We were checked in by a very pleasant gentleman who was welcoming and explained all we needed to know.

Only slight issue was the noise of something like a generator nearby. The type of sound that perhaps air an con motor makes, though there was no AC. The gentleman from reception came to listen but had no idea what the noise was, nor where it came from. We were offered a different room immediately. I would stay here again.

The New Inn Greene King is an incredibly friendly venue. Every staff member than we had an interaction with was courteous and helpful. I cannot fault their customer service. The hotel and restaurant itself has I think been well used as you can see through the decor and furnishings. But for the money it is good value for the money. We had a disabled room which had a wet room, including shower seat and grab rails for shower and toilet. The room is wheelchair accessible and has a low level bed for ease of access. Although the reception's main door has a step there are several accessible entrances that are available. The restaurant provides a reasonable menu and there is a choice of vegetarian and vegan breakfast. Pricing is reasonable and like the hotel staff, restaurant staff were all incredibly welcoming and helpful.

Not a negative as such - but the shower is definitely a "power" shower. I had quite the shock when I went under it and it had a mind of it's own. But we had a good laugh about it afterwards.

We were very impressed by both the standard of cleanliness and the comfort oft the room. The only very slight surprise was the considerable firmness of the mattress which being the firmest we have ever encountered in dozens of hotels was a little bit more than my wife finds comfortable and yet I found it to my taste and slept very well although despite all this she did manage a good nights sleep.. However, we appreciate you can't please everyone and it most definitely wouldn't make is even hesitate to stay there again.. We were both very happy with our stay there albeit somewhat short.

Most of everything I liked the staff! What a lovely bunch of people, always there to take care of you! I contacted them when I booked as I have mobility issues and I got a room that was absolutely perfect for my needs. A good clean room and polite and friendly staff is what made my stay a good one! Parking was available at all times, a small convenient store is located at the next building and it is just 7 minutes drive to the ICC.

The fire alarm waking me up very early one morning - not the property's fault and YAY we were safe. But who ever smoked in their room - shame on you! The place is a bit dated.

Very friendly staff. Clearly recently redecorated - nice, stylish carpet throughout. Smartly decorated bedroom and bathroom. Great location for the ICC.

The outside of the building looks like a primary school from the 1970's, Sadly it's also next to a Wacky Warehouse and Hungry Horse. I was dropped on - not what I was expecting at all! However, the ladies serving breakfast were very friendly and accommodating - it's just not the setting I was expecting.

Convenient location, not far off M4. Huge car park. Friendly reception staff. Comfortable room, warm and very clean. Radiator that I could control temperature in the room. Bath with shower over that I did struggle a little bit on how to use the shower. Big head and small shampoo head that didn't work well. Big television screen on wall in front of bed. Bed was a little hard for me but I slept OK, nice and quiet. Was good to be able to have food or a drink in Hungry horse attached. Breakfast was very tasty and plentiful. Lovely staff everywhere. Good service. I will definitely stay again. Recommended.

Not clear instructions on how to order breakfast on 1st day. No one around in bar/restaurant. 2nd day, Everything had been cleared away when I went for breakfast at 8:30.But I was told breakfast was 7am to 9am.I did get breakfast but continental choices were gone. Sausage a little undercooked and fried egg undercooked, a runny white.

The staff were friendly and efficient, I do like a quick check in. The car park was plenty big. The room was pleasant and the bathroom was good, except the basin took ages to drain and because it was a flat bottomed one, it never really did, properly. The shower was good also. The Hungry Horse adjoining was convenient for getting fed and watered even if its not your usual go-to.

I don't know if anybody has ever invented a quietly closing hotel door, but if they have it was not attached to my neighbours door, He must have barged in and out of his room twelve to twenty times during the evening, cant something be done to reduce the noise of other peoples' doors?

Great location for Newport. Easy drive, just off M4 junction. Staff are really helpful and friendly. Plenty hot water for bath or shower. Bed comfortable. Its on quite a busy road, so road noise can be a problem if you're in a room facing the road, and want the window open. The rooms at the back look out onto car park and are much quieter. Also good to have a bar/hungry horse restaurant attached. There's also a Garage +/spar shop next door.

Front facing room a bit noisy with road noise if the window is open.

Very welcoming and friendly staff. Due to being Christmas, plenty of towels, toilet rolls, tea and coffee etc were available on reception for us to help ourselves to when staff were absent. A great idea. Plenty of electric sockets in the room, with usb ports.

Bathroom sink and shower took a long time, running a lot of water away before being warm enough for a shower, especially later in the day. It was ok, but might not suit everyone.