we stayed in building Zihlmattweg 44. Our apartment was on 1st floor with elevator. Building has self check-in method with a key box outside the building. Key also has the method to access the floor elevator. Check-in process was smooth. Room was arranged with extra beds for the family and had the required kitchenware for the duration of the stay. Apartment has small balcony area arranged with couple of chairs. You will have to catch the bus B20 from the lucerne station to reach to the apartment (approx. 12-15 min bus ride). From the Zihlmattweg bus station to apartment is 3-4 min. walk. Add additional 30 min. in your plan to reach from apartment to Luzerne station to catch trains. Migros is just next to the apartment so it will take care of your grocery needs, keep in mind the opening / closing hours of migros as it might be closed by the time you come back. Apartment complex also has free laundry (with dryer) on the ground floor. Luzern guest cards were emailed to us which provides access Luzern transport for free.

There is no facility to keep your luggage after checkout in case you are planning to roam around lucerne or want to go to a different city and then come back to pick up your luggage for your onward journey. you can certainly carry luggage to train station and store or keep it with Hotel Monopol which just across the street in front of station but at an extra cost. There is no one at the property from HITRental or at reception of the apartment. You will have access to HITRental people via only phone so clarify all your doubts and questions before coming to apartment.

The location is good. Only 5 minutes’ walk to Bus station and 10 minutes from Luzern train station by bus 20. The apartment is well equipped. There’s a Migro just downstairs.

The curtain is ineffective in blinding the sun. So, we woke up no later than 8 every morning. The self-service laundry room was a bonus but clear instructions on how to use the machines in English should be provided. This apartment is good value for money when compared with general hotels in Luzern but if you are those who rely very much on hotel services, this type of self-service apartment may not be a good choice for you. The fan in our apartment was malfunctioning, we asked for another one and we were not provided one until the next day. We requested to put the luggage there before checking in but we waited for almost 15 minutes before someone came down to collect tge luggage. On the whole, they were responsive but it took time for action to be taken.

Easy access via Train and bus. Organized, efficient check-in. Clean, modern, spacious apartment, lovely balcony. Well prepared with towels, shampoo, even has some kitchen utensils and a coffee maker. Having the Migros Fitness, the public indoor pool and the supermarket just next door makes it an attractive location. Also, we enjoyed the garden restaurant above the stadium, just a short walk away.

I could not get any responses to my communications, first asking for individual transport tickets, then about the fact that some of the main bed‘s slats were broken, mattress bending in a bit, something that would require repair.

It's clean, well equipped and easy to get to even though it's a bit outside the centre. The area is quiet and safe, and there's a good supermarket in the building opposite. There's everything you need for an apartment - good internet, dishwasher, coffee machine (capsules not replaced) and kettle, toaster, etc. There's a laundry room downstairs with free washing and drying, but you have to bring your own washing powder.

It's a bit bare bones, but maybe that's good value in Luzern. Not the most comfortable beds, but ok. Balcony gave a narrow view of some grass and road between two big buildings. Getting in was very confusing at first, but quite efficient when you got used to it; follow the instructions carefully and be prepared when you arrive.

Apartment was clean and comfortable and had everything we needed for our short stay. Perfectly located next to the stadium where we attended a Women's EURO match and super convenient to the train station which gets you into Luzern in 3 minutes. Great to have soap, washing up liquid etc provided. There is a good small supermarket nearby, although the opening hours are slightly limited.

The shower door didn't shut properly, meaning water got everywhere on the bathroom floor. We could only access youtube on the tv.

The apartment is located on the outskirts of Lucerne, but it's right next to a bus stop, and you can easily reach the city center in about 15 minutes. It was comfortable and well-furnished – a great option for exploring Lucerne while staying slightly outside the busy city center. There's a supermarket, an underground garage, and even a gym in the neighboring building, which made everything very convenient. I would definitely recommend it.

The room was surprisingly big and fully equipped. We had good view to nearby hills which feels amazing to wake up to. Albeit the place is a bit far from city center, there is a bus station just a few steps away. It is also possible to reach Alpnachstad (to get to mount Pilatus by cogwheel train) directly thanks to the nearby train station. Not to mention it's also dog friendly. An excellent place with reasonable pricing !

The place is next to a stadium so it could get a bit noisy at night (but not after 11pm) if there is a football match or an event.

Strategically located right next to the bus stop and also Allmend Luzern train station is walking distance of 5 mins The apartment was decent and the building is nice too. It’s all self check-in The kitchen and bathroom had the amenities you need for a short stay. We stayed in a studio apartment and there was a double bed, a single bed and a sofa bed to sleep 4. Small balcony in the room and wifi connection was good. A cafe and Migros literally 100 mtrs away

nice room. The balcony is pleasant. The kitchen is sufficient. They respond to messages quickly. They immediately sent us our Lucerne city visitor cards. They are very interested.

The problem is that there is no welcome. Come at night and get the key with password. It can be a bit of a problem to understand which apartment the key belongs to and how to get out via which elevator. More detailed information can be provided on this subject. There are warnings about leaving kitchen utensils clean in the apartment. I'm not sure, but if the kitchen utensils are not changed by the facility, it may be a problem to use the glasses and plates cleaned by the previous guest. The springs of a bed were broken.

Overall very close to the main city centre. Just a 8 mins bus ride plus hotel booking included free bus travel for zone 10. Apparently this is quite common in Luzern where hotel bookings include city transport pass. Kitchen was fully equipped with dishes, cooking utensils, coffee maker and appliances. There is no dishwasher in the apartment and it can be added for future guests. The laundry equipment on the ground floor was always full and I had to make multiple trips until I could find the washer and dryer available for use. There is also a Migros grocery store next door which makes it very convenient to buy groceries if you plan to cook. Overall, it was a great experience with amazing view of the mountains from the room

There is some smell on the floor lobby due to lack of ventilation