Comfy beds and clean room. Nice size shower. Good breakfast lots of choice. Great location for the theatre and nearby pubs. 15 min walk into city. Quiet street at night. Local restaurants and pubs. Nice staff. Secure reception.

Room maybe a bit small for the price. Room too warm, no instruction on how the change the room temperature. Slight humming within room and something noising outside (like a small generator type sound - had to open window because room temperature). Dirty cups for breakfast (staff should check first!). Two simple things to fix: Need some hooks for coats as you walk in. Shower good, but nowhere for soap once you are in shower (end up trying to hold onto it).

Our stay at the hotel was amazing! Staff were very welcoming and accommodating! The rooms were beautiful, well appointed, comfortable and very clean. We felt like royalty! Breakfast offerings were generous and absolutely delicious! Everything exceeded our expectations! We'd love to visit again!!!

When we arrived they told us we were in the basement, not happy, staff exceptional took us down and the lift said car park, more not happy and then we opened the door where the room was lovely, bed comfy and shower brilliant. So quiet and so peaceful so after an amazing two days in Liverpool we came back to a restful sleep. Location was great so much to do so really enjoyed our stay. They let us store our case before 3 at the hotel so dropped our bags and visited the red brick and baltic markets and has a drink at the philharmonic dining bag free.

I would say the check in online, on my phone with the phone being the room key. Not being a tech expert, with no warning off booking.com so if we didn't have a phone or couldn't do this was a little apprehensive but it was so easy to do and be on your phone so I ended up preferring it.

Clean, warm and comfortable. Location perfect for the Philharmonic Hall and the beautiful Philharmonic pub… basically a few steps away from each other. Staff were extremely helpful and very friendly. We booked parking at Parkbee Heathfield Street which was cheap, easy to use and just about a 5 minute walk away. I would recommend unloading in the bay outside the hotel before parking if you have heavy luggage.

If I had to be picky it was “slightly” out of the very centre but no issue to anyone with a reasonable level of fitness, literally a 10 minute or so walk down (a gradual incline on the way back )

Beautiful hotel, room & decor. Very comfy beds & the bedding definitely has that luxurious feel to it. The 2 members of staff we met upon arrival & the next morning when leaving were very helpful, polite & friendly. The room was clean apart from 1 small issue which was a dirty mascara wand on the floor as I stood at the foot of my bed unpacking my suitcase, so I'm assuming it may have been slightly hidden under the bed, although absolutely not a major issue for me, one might suggest that the hoover nozzle is used around/under the bed.

The room was clean apart from 1 small issue which was a dirty mascara wand on the floor as I stood at the foot of my bed unpacking my suitcase, so I'm assuming it may have been slightly hidden under the bed, although absolutely not a major issue for me, one might suggest that the hoover nozzle is used around/under the bed. Parking upon arrival was a little confusing as it was a friend who arrived separately who needed the details & to enter her car registration, but we got there in the end.

This was an absolute dream. From the moment we walked in everyone was friendly and helpful, from the GM (who was working like everyone else) to the receptionists & late staff. Asking what we had planned each day, and enquiring what we had done when we got back but in such a friendly way it felt really genuine. They also gave us suggestions for where we could visit if we go back to Liverpool. The room was really nice, a big comfortable bed, a wardrobe big enough for a few days worth of clothing for 2 people, and a few drawers too. The Bathroom has stunning features, with a rainfall shower, jacuzzi bath, feature wall, and quirky yet cool sink. I can't praise this hotel enough, we are already looking at returning here again next year.

The air-conditioning wasn't explained and took a while to figure out.

Upon arrival the team were really welcoming and allowed us to leave our bags before check in so we could head into the city centre without them. The hotel is amazing aesthetically, clean and modern. We had a cocktail at the bar and was informed of the best food spots to try and bars, their Thai restaurant is closed on Mondays but we would have definitely tried the hotels food (and will on our next visit). Prior to visiting I had requested birthday decorations and cider for the room to celebrate my partner’s birthday, it looked great and they even provided complementary chocolates and candles. The room itself was spacious and bright, the spa bath was lush and easy to operate. I’d recommend anyone to stay here, the hotel is close to the station and the centre only being not even 10min walk down the road. We can’t wait to visit again, we really impressed with the hospitality.

Absolutely stunning by far the best hotel iv stayed in Absolutely spotless not one fault. The staff were all amazing nothing to much trouble my daughter had the best 18th here with her friend they felt like Queens. Iv stayed in a lot of hotels in Liverpool over the years and this is by far the best I wouldn't stay any where else now if u want friendly staff and a spotless hotel this is definitely the hotel to book. Thank you to the philharmonic for helping to create the perfect 18th for my daughter can't wait for our next stay.

Nothing it was absolutely perfect couldn't find one fault

Excellent hotel, perfectly placed for visiting Liverpool and exploring the sights. It is opposite the Philharmonic Hall, if you are at a concert and it is a late finish, this hotel is ideal for you. Beds are very comfortable, choice of pillows, lovely bathroom products in individual bottles, and good quality Breakfast is continental, £10, plenty of fresh fruit, cereal yogurts, fresh pastries and unlimited tea or coffee.. The hotel is a 10 minute walk from Lime Street station. The hop on hop off bus stops outside. The staff are very helpful. Definitely a place to stay.

This hotel is immaculate whether all the interior design is to your taste is irrelevant when it’s this brand new, immaculate, such attention to the small details and not a speck of dust in sight. From my arrival all staff were impressive, they could not do enough to enhance the quality of my stay. Excellent and very natural customer service and hospitality skills. These lovely people know what they’re doing. I was supposed to be accompanied during my stay but at the last moment my stay was as a lone female so I was nervous until the staff enquired about the number of guests. Then they ensured I had everything I needed to feel comfortable and secure. So I felt incredibly comfortable sitting in the hotel bar for a drink. All facilities are excellent from bedding, comfort of bed, tea making, bathroom etc. Considering the location of the hotel extremely quiet room, great sleep and I never sleep well in hotels. The breakfast was well presented and cooked, the only thing missing; my breakfast plate was stone cold on arrival and at an extra cost for beverages if your breakfast is not included in the price then complimentary refills should be provided. I chose to sample the breakfast as I was a lone guest but paid £18 for a full English breakfast (costly in Liverpool as so many cheaper options in restaurants etc plus my coffee was extra £). Overall a brilliant experience and stay. I would definitely recommend this hotel especially for the high level of hospitality, service, effort, cleanliness and location.

At breakfast need warmed plates to serve, they were cold. Offer a cheaper full breakfast or inclusion of top up hot beverages. Promised to deliver my luggage to my room but misplaced but had to look for it. Not a huge problem but no apologies the next day just small thing.