I think this may be the only hotel in Bristol I'll stay in now! Beautifully decorated, super friendly and smiley staff who immediately stopped conversation with co-workers the minute we appeared which made us feel special! The room is big, the shower and bath too! The water pressure on the main shower wasn't great but the hand held one was fantastic. We had a plug malfunction, thought we were just being stupid but reception were fantastic in making sure we didn't feel silly & immediately sent maintenance up and less than half an hour later we had a new plug for the bath! We didn't have enough pillows but they were more than happy to accommodate and send more (but that's personal preference, you get your standard 2 pillows per person). Now, the breakfast...yes, it's your standard buffet BUT they have so many gluten free & dairy free/vegan options which was wonderful for my friend, instead of sticking to just fruit she could have a lot...including coffee with plant based milk!!! We were really really impressed & 100% recommend staying here - plus the streets outside are quiet so that's a bonus!

From my arrival to my departure I was met with a wonderful warm welcome from the very professional staff at the Mercure Bristol Grand Hotel ...thank you for making my Christmas stay so memorable ... Lewis, Juan, David, Gabby, Jhanelle, Malik, Kapil, Crissy, Naadiya, Maks, Hagir, Junmoni, Helene, Paula, Armani and Chris . Take note how well dressed the reception staff are 👍. .

Mr TOM , Nobody on this planet has the right to treat the professional staff at the Mercure with such disrespect as you did in front of guests and staff on Christmas Day morning...I'm sure you wouldn't like others yelling at you as you do ... take note from the professionals.

The staff was incredibly friendly and I appreciated the option to leave my luggage in the locker room after my check-out. I also loved the bar and the quality of the service there. Great music and atmosphere too. Very clean room and the style reflects Bristol brilliantly.

The room was a bit cold for my taste and I couldn't figure out how to turn off the Aircon. There was no phone to call reception for help, so I'm not sure how to contact them with issues other than going downstairs. The mattress was a bit uncomfortable and bumpy, might need an upgrade soon. But otherwise I was really happy with my stay and I would come again.

Really lovely hotel. Staff were welcoming on arrival, check in was quick! Our room was lovely! Spacious, everything we needed for our stay was there including an iron and ironing board and most importantly spotlessly clean. We had a fridge in the room which was really handy plus an added bonus of a few complimentary drinks left for us in there which was a really nice touch! Breakfast was great lots to choose from. The location of this hotel is excellent, walking distance from train station and central to lots of bars, restaurants and the hippodrome theatre. It’s only a short walk away from Cabot Circus. Overall a fantastic stay here and wouldn’t hesitate to book again!

Breakfast was good. The scrambled egg was a problem. We found out later that we could order other eggs. Veronica was very helpful. Listened, acted on feedback and looked after us in a way that we appreciated very much. Also Lewis on reception was a credit. When he had to deal with the problem of no teabags in the hotel, dealt very well and reacted in a way that showed he understood the principle of customer service. The bar staff were very helpful too. When we accidentally silt a drink they replaced it free of charge which was a lovely gesture.

It would seem the problem of no breakfast tea in the hotel could have been solved with a trip to the wholesalers. Unfortunately it appears that this was not an option that anyone thought of or was empowered to choose.

Loved the location. Rooms were small for 2 single beds, but it was alright. Staff was nice. Went down to the front desk to ask for a hairdryer on day one, since there was none in the room. They said they would send it up to the room. They never did. Hours later, went down again and asked. They said they would send it up. I did not want to risk not getting it, and said I would wait at the front desk this time. They apologized, gave me the hairdryer and a welcome voucher for 2. That is how I went from :( to :D. Amazing service!

Rooms small, bathrooms were cold, no ventilation.

The location was brilliant. Close to hippodrome and shopping centre but still quietly out of the hustle and bustle of noise. Lots of different culture. We slept well, bed very comfortable. Drinks at bar reasonably priced. Amazing breakfast! Lots to choose from. Full english breakfast, cereal, yogurts with fruit, make your own pancakes and pastries. Also a full choice of hot and cold drinks. Staff were very friendly and accommodating and the car park was right next door. Large vehicles may struggle with space sizes, but it is possible to park safely. Enjoyed our stay.

We only gave an 8 out of 10 because our room was needing some attention to decor. At the same time we do appreciate that it is an old building.

On arriving the staff were friendly and helpful, our room was neat, tidy and clean. For just us two in twin beds it was a perfect size. Small but cosy. The staff were really helpful and understanding when I lost my key card. The hotel felt safe and was easy to find. Walking in the surrounding area there is so much to see and do. Hotel is only a short walk to the main bus stops and delish restaurants just around the corner

The walls are very thin you can hear everything from the neighbouring rooms but we weren’t there long enough for it to bother us just to be aware.

The location and age of the hotel and surroundings were fantastic. And for it to be so close to the city centre too! We only stayed for 1 night but the staff we encountered were lovely. We enjoyed a king suite which was fantastic and despite the chilly windows in January we were cosy. The radiators kept us warm and the bathroom had good hot water. The bathroom was lovely and the broken basin didn't cause us any bother. I'd love to stay here again for longer next time, and would ask for the same room.

Some minor issues namely a badly cracked basin and windows that were quite breezy. And suprisingly there was no welcome pack of hotel information (telling us about hotel facilities, dining options, local taxis, room service etc) there was no booklet to help us figure out how to operate the nespresso machine or whirlpool bath. So sadly we weren't able to use these. The cooked breakfast was OK, nothing amazing. Bit of a language barrier with some staff but we were fed and full.

The hotel is a great location for exploring Bristol, and the rooms are nicely designed. It offers really good value for money. The staff are friendly and helpful, especially Daniel who checked us in and out. There were a couple of extra things we needed during our stay and nothing seemed too much trouble, despite the fact the hotel was clearly very busy. We'll definitely be back.

On the day we arrived there was an issue with the heating which wasn't the best start. However, that was quickly sorted out, and the professional way the staff dealt with the issue more than made up for it being a bit chilly when we first got to our room. Everything else was an ideal city-centre hotel experience.