The room impressed us. In fact, the word "room" doesn't do this justice - it is very special indeed. It gives one a feeling of luxury and abundance, with all the special spa-like facilities. And the location is fantastic, close to the centre but high above the city-bustle and near the cablecar station and at the edge of a beautiful wooded area suitable for nice strolls. Very nice restaurant on-site. Obviously, the price reflects the luxury and the fact that this is Zürich.

Personally, I would prefer an "analog" check-in process with a real person rather than the online check-in. Breakfast can be ordered but only one day in advance, so when one arrives at the end of the afternoon that's unfortunately but understandably not possible anymore.

Great rooms and easily accesible. very comfortable stay!

Was not expecting it to be an airbnb style hotel. No staff or lobby. Perhaps i missed this on the listing. Not used to 0 instruction on wifi, snacks, and tv policy. Was somewhat easy to figure out though.

Hotel was further from city center than was listed in the description. It was a deterrence at first but the view from our room was so spectacular that it made up for the distance. The housekeeping lady was a gem and very accommodating.

It’s not easy to access the reception desk. The bistro is listed as being available but they were completely unhelpful.

The room was amazing, great views and loved the sauna!

The power tripped out whilst having a spa and some of the lights didn’t work.

The location and the facility itself were excellent. Our room was beautiful and it was located right at the top of the Finicula. Additionally, all of the items in the minibar were included

This is a self service/self check in facility and the Booking.com listing does not make that clear

Wonderful location, good value for money

The bed could have been more comfortable

Beautiful and spacious room, very comfortable

The checkin procedure doesn’t work properly. Breakfast booking not ideal

space and view

no breakfast the online check in is so confusing same as what others say in the comments the staff of the restaurant in the same building is very very helpful. there parking space available outside

There was no staff, but I was able to respond smoothly with a dedicated phone. It was a little far from the city, but there was a cable car and a tram, so transportation was good.

A lot of water leaked from the shower room.

Very spacious and nice room. Spectacular view of Zurich. Very quiet and peaceful location. Easily accessible by public transportation.