The room was beautiful and quite large with a seating area and a separate closet and entry space. It had a gorgeous marble bathroom. The bed was very comfortable. Despite being central, this was on a quiet and safe street and very close to a tube station.

We arrived in the afternoon after check-in time and departed before check-out. We did not make any requests or utilize any services. We did not have breakfast at the hotel. We were still asked to pay a service fee at check-out. When we inquired what it was for, we were told that it was for employee tips. Personally, I think hotels should be paying employees proper wages and not be asking guests to supplement their income. We are happy to tip employees for services or pay a hotel's mandatory fees that are disclosed ahead of time but not this. The fee was removed by the front desk agent without argument.

location

suite was not what was shown in picture

Excellent location, very close to restaurants and cafés. Less than a minute walk to Bayswater Station and around five minutes to another station. It’s also close to many popular stations. The staff were great, especially the receptionist Jehad—she spoke Arabic fluently and was very helpful. There’s a bidet spray in the bathroom, but not in all rooms, so make sure to request it when booking.

The breakfast lacks variety—only a few sweet options, tea and coffee are available, but no eggs, limited cheese selection, and very little fruits and vegetables. Also, the layout of the hotel is a bit odd. There are stairs in unexpected places, like right after opening a door. So, if you have a stroller or mobility concerns, make sure to request a room with easy access and no stairs in advance.

The room was large and lovely. Very clean. Great, quiet location near two tube stops covering 3 lines. Breakfast was nothing special, but adequate. I was surprised to see no iron/ironing board in the room. On my last night at about 11pm...the very last time I needed to enter the room, the card did not work. The front desk clerk reprogrammed it, but no luck. He finally had to get a key and let me in. As the card is needed for the lights, I was left in the dark. He thought he knew the issue and said to give him a few minutes, but I never heard from him again. I had to be up very early (still dark out) and had to shower, etc. by the light from my phone. I would stay here again, but this was a bit of disappointing end to my stay in London.

Good price for such a good location

We were asked if we wanted to pay a discretionary service charge of £8.35 when we checked out. We did, but only because it took us by surprise. We didn't have breakfast and (unless I'm mistaken) there wasn't a bar or at least we didn't use or see one so, having already paid for the room, I'm not really sure what justifies this service charge?

Great location, very close to the train/metro, fantastic restaurant options and convenience store/pharmacy right around the corner. The staff were very friendly and accommodated our early check in request.

Our room was in the basement - it was marked as LG, but clearly it wasn’t - no window view, it was blurred out. I think this should have been clearly indicated, if we were to spend more time in the room, it would have been an issue. The breakfast experience wasn’t pleasant, the area was packed with guests and the food variety wasn’t great. Because of the number of people at such a short window frame, it didn’t feel clean enough either. We requested for a kid meal to be warmed up (microwaved) around 8pm and we were told this wasn’t possible. We thought this was strange for a 4 star facility.

Great Location - walking distance to Paddington Station as well as Hyde Park. Book a suite - spacious enough for two adults and two babies including a travel cot. Room was attractive and clean. Yes, the bathroom was a little small with an odd access to bath but still managed to bath two babies in there. Staff were all very polite and accommodating. We had a txt when the room was ready and a lady showed direct to our room. We also left luggage on arrival and departure while we explored London for the Christmas festivities.

We didn’t book breakfast due to the reviews however it did look decent for the price and not busy on a Monday morning. You can hear the Tube underground but realistically it didn’t effect our stay and even the two babies slept through it.

We had requested a quiet room as we have a dog - request was perfectly accommodated, thank you! Room was very comfortable- although possibly a little cold due to the single glazed windows (as all were) but we were given a heater just in case. Breakfast was nice - continental style. The lady on the front desk was absolutely lovely. One of the men was quite abrupt at first. Manners don’t cost a thing! We really liked her (apologies I couldn’t catch her name). Hotel location was perfect for our needs, very close to Hyde park and local shops & restaurants.

Hot water in the shower was a little temperamental but this seemed to be fixed during our stay. I would recommend the hotel invests in double glazed windows as I imagine the winter months are cold inside.

Location was excellent. 2minute walk from Bayswater station. Very clean and attentive staff. Bed was extremely comfortable and got great nights sleep.

We booked a Junior Suite and to access the rest of the hotel, we had to vacate and walk along outside of hotel to enter via main entrance. Booking a Junior Suite, we expected it to be reasonably spacious, not the case with this room and certainly not same as booking.com photos. Sofa was at door as soon as you entered suite and door could not fully open, which was shocking. This was merely a double bedroom with a sofa placed in a ridiculous location and a small table and two chairs, no ironing board or iron. TV kept disconnecting from WiFi. Maybe this is the new norm, I don’t know, but we were asked by the hotel reception, when checking out, if we wanted to basically leave a tip!

Very stylish and comfortable.

There could be a cafe open in the day.