This is my go-to hotel whenever I visit London. It’s my third stay here, and I always have a great time. The rooms are comfortable, clean, and well-equipped, plus the hotel is conveniently located with excellent transport links nearby. The breakfast is also quite good.

- amazing location - 5 min walk to multiple means of public transportation, beautiful Hyde Park/Kensington Gardens & Palace, multicultural restaurants and supermarkets - daily room cleaning, everything kept in good order - beautiful exterior façade - flexible breakfast time interval - non-stop reception desk available

- very small single room, but the space was effectively used so I did not lack any amenity - breakfast food could have been more varied

I think it all comes down to value for the money and in this aspect this is an excellent hotel. The room is new, you get room service every day, breakfast is buffet style with more than enough options (a few types of salami and cheeses, cheese spreads, yoghurt, honey, jam, cereal, fruit, coffee machine, juices, toasts and bread, pastry), the staff is mostly nice and the location is great. Very close to all the attractions and even more importantly the tube connections are great and proximity to the tube stations also. You have a few stores and lots of restaurants right around the hotel. This is more than one could ask for in London for the price of the room. We were also given an adapter for the UK plug-ins which was very much appreciated. Of course there are some downfalls given the price: the room size is small, the bathroom also with basically no place to put the toiletry bag on, there is no hallway so the entrance to the bathroom is in the middle of the room.

As I wrote above: the room size, bathroom size, also some of the staff at breakfast is quite cold.

It is relatively well located and there are several supermarkets and public transport nearby. The room was clean and the breakfast was extensive and you could always find something.

The room was quite small, but completely adequate since I was alone and out most of the time.

Quiet basement room. Twin not the single booked. Handy for several tube stations. Basic breakfast. WiFi and hot water fine. Will consider staying again.

No issues

The hotel is in a perfect position to reach the city centre using the underground (two stations are close to it, which means you can find three lines of underground and go almost everywhere). The room was clean, the staff was kind and the breakfast was varied, good for both sweet and savoury taste

The size of the room is not big but for few nights it's still pretty comfortable

Great location and breakfast, although more clear vegan options would be great. Staff very friendly. Good room layout

The bed is uncomfortable you could feel the metal springs in your back. My husband and I both had sore backs after leaving. The shower system is not good, it was either cold or searing hot- it took ages to get it right. A standard tap would be much better. When trying to have a bath the water only turned on searing hot unfortunately I needed to use the kettle to fill up cold water in the sink to transfer it to the back for ages for it to cool down. So only negatives are bed is uncomfortable and shower/ water system with hot/ cold not good. Also a very slow outdated lift

Location is excellent; walking distance or 1 underground stop from Paddington, close to 2 underground lines, cafes and food shops. Also feels safe when walking back after dark. Staff are very pleasant and helpful. Hotel has single rooms, which many hotels don't have, so is well priced. It even includes a continental buffet breakfast. The single rooms are cosy but extremely warm, clean and well appointed, including the ensuite. Has everything needed, such a good towels, simple toiletries, tea and coffee and those useful little touches like tissues, a reading light and a socket by the bed.

No air con so summer could be tricky.

It’s in a good location, close to Bayswater tube station. The room was clean and breakfast good.

The room was a bit small and hot as no air conditioning.

Excellent location, friendly staff and great choice for breakfast. Rooms were quiet and have everything you need for few nights. A place to go back to if needed in the future.

Our room was too small for 2 people - Booking.com stated room on the ground floor - that on the 3rd floor we had was a way too small and opening windows did not help. We had fans available which helped a bit but installing an air conditioning especially in small room like our on the 3rd floor is something I would recommend. And double check with the staff what is on the booking and which room you actually get assigned.