This is my go-to hotel whenever I visit London. It’s my third stay here, and I always have a great time. The rooms are comfortable, clean, and well-equipped, plus the hotel is conveniently located with excellent transport links nearby. The breakfast is also quite good.

- amazing location - 5 min walk to multiple means of public transportation, beautiful Hyde Park/Kensington Gardens & Palace, multicultural restaurants and supermarkets - daily room cleaning, everything kept in good order - beautiful exterior façade - flexible breakfast time interval - non-stop reception desk available

- very small single room, but the space was effectively used so I did not lack any amenity - breakfast food could have been more varied

It’s very clean, the room is ideal for a solo traveler. It had everything that I needed. It may seem small when you read the room description, but it’s actually just the right size. The cleaning staff did a very good job keeping the room tidy and refilling the necessities. The reception staff is wonderful and very helpful! Since I was travelling to Scotland, and returning to the hotel once again in 3 days, I was kindly offered to leave a part of my luggage in the luggage storage. I’m very grateful, it made my travelling much easier. The breakfast was good, a classic continental buffet. The hotel is very quiet, so you will have a good night rest. It’s near 2 Underground stations, so it’s very well connected to all the important destinations. I would raccomand it to everyone!

I think it all comes down to value for the money and in this aspect this is an excellent hotel. The room is new, you get room service every day, breakfast is buffet style with more than enough options (a few types of salami and cheeses, cheese spreads, yoghurt, honey, jam, cereal, fruit, coffee machine, juices, toasts and bread, pastry), the staff is mostly nice and the location is great. Very close to all the attractions and even more importantly the tube connections are great and proximity to the tube stations also. You have a few stores and lots of restaurants right around the hotel. This is more than one could ask for in London for the price of the room. We were also given an adapter for the UK plug-ins which was very much appreciated. Of course there are some downfalls given the price: the room size is small, the bathroom also with basically no place to put the toiletry bag on, there is no hallway so the entrance to the bathroom is in the middle of the room.

As I wrote above: the room size, bathroom size, also some of the staff at breakfast is quite cold.

It is relatively well located and there are several supermarkets and public transport nearby. The room was clean and the breakfast was extensive and you could always find something.

The room was quite small, but completely adequate since I was alone and out most of the time.

The Phoenix is a straightforward, well run hotel and, unlike many hotels, has single and small double rooms at a very good price for central London. The rooms are small but certainly fine for the cost. The rooms are comfortable and clean, with a good shower, hairdryer, shower and hair gel and tissues. There is a coffee/tea tray. Only air conditioning is missing but my room had a decent size electric fan which was fine, even in the latest heatwave. The location is excellent, being close to Paddington Station, Hyde Park, 2 underground lines and plenty of food shops and cafes. It is in a quiet turning but close to a busy street so feels safe to walk in the evening. The staff are friendly and helpful and there are other bonuses - a simple breakfast is usually included and check in is at 1pm. The hotel will normally look after bags before check in and after check out if needed.

The hotel is located in a lovely quiet area with nice trees and parks nearby. It’s also a 4 minute walk to the nearest tube station, Bayswater (be warned that this station doesn’t have lift access if you have a large bag). Breakfast was also quite good and had several continental options available (you could also purchase a full English breakfast). The shower had good water pressure too.

The lift is quite slow- not a complaint, just something to be mindful of. The bathroom was quite small and there was some mould in the track of the door.

Perfect location in London. Quiet street in Bayswater, yet very close to both a Tube station and Paddington. Great breakfast buffet every morning. Well appointed and immaculate common spaces and ensuite rooms. Everyone on staff was very friendly and helpful. A great value for accommodations in central London!

In the heat of summer the fact that the rooms do not have air conditioning made sleeping a little uncomfortable but the window cracked open and the fan helped. Besides, air conditioning in the rooms would have added significantly to the cost of the accommodation, I'm sure. The only other quibble I had was the bed and pillows could be a little more comfortable.

Quiet basement room. Twin not the single booked. Handy for several tube stations. Basic breakfast. WiFi and hot water fine. Will consider staying again.

No issues

Phoenix Hotel – A Charming Stay in Elegant Kensington Located in the upscale neighborhood of Kensington, the Phoenix Hotel offers a quiet and comfortable retreat just steps away from Kensington Gardens and Hyde Park. With two underground stations nearby (Bayswater and Queensway) and just a 20-minute walk from Paddington Station, the location is ideal for both sightseeing and travel connections. Set in a classic Victorian townhouse, the hotel features cozy rooms with modern amenities, a welcoming lobby, and a bright breakfast area. Guests can enjoy a continental breakfast, free Wi-Fi, and friendly, helpful staff. While rooms and bathrooms may be on the smaller side, the cleanliness and charm of the area more than make up for it. Note that air conditioning is not available, but fans are provided and usually sufficient. Overall, Phoenix Hotel is a great choice for travelers looking for a well-connected, quiet, and stylish base in central London.

Nothing