Excellent location close to Bayswater and Queensway tube stations, Hyde Park, shopping streets and dining options. The area feels like an oasis of calm in the middle of the city. Our room (no. 14) had a great colour scheme, very comfortable beds, a lovely view of the garden and a very convenient little tea kitchen. We also liked that we could sleep with the window open and listen to the garden fountain and the rustling of leaves. The staff were all helpful and kind, and we felt very welcome. Guests were a mix of short-term tourists like ourselves and more long-term residents, and this made for a relaxed and friendly atmosphere. In the evenings, the drawing room was a lovely quiet place to sit and read/knit. We would love to stay at the Vancouver again!

It's in such a perfect location; quiet, but busy areas within a block or two, down the street from two different tube stops. This location was listed in Rick Steves book (which I saw after I had already booked it) and it deserves to be included. It's an older building, but it's so dang charming that I don't care.

I stayed here for 7 days and the ONLY con I had for the whole stay was that I asked for the trash to be emptied from the room and it wasn't. Other than that, I loved it here and I will absolutely book here again (because I will absolutely be coming to London again).

The staff were pleasantly accommodating when we asked to be moved out of the basement room assigned us. The rooms are large and comfortable. The location was perfect for the event we came to attend. The building was reasonably well maintained for an old building (as virtually all are in London; old I mean). The price was reasonable by London terms, although the value for money would be considered absurd in most other places.

Really, you have to temper your expectations in London. So it met our expectations. But I wouldn't take a basement room in any place in London.

For a solo traveler who doesn't need much more than a shower and a good bed, this was more than I could have hoped for. Location is absolutely incredible, very fancy neighbourhood, perfectly positioned to reach everything in and around the city. Santander bikes just around the corner: who needs the metro (when there's no rain)? Loved my room especially because of the big window that I left open my whole stay (with the louvre blinds in front of it at night). Breezy, without missing the buzz of the city.

Unfortunately some things I asked for at the reception (new towels, new garbage bin bags) were not provided by the cleaning staff. Not a big deal though.

Great location. Room was small but had everything you need. Front desk holds your key when you go out so you don’t need to worry about losing it. 24hr front desk.

Stairs were very steep and no elevator/lift which is tricky if you have a big or heavy suitcase. Water went out in the night and was not fixed until I returned later the next day and communication around this was not great. The front desk was very adamant that it was not their fault and there was nothing they could do until the repair man came which I appreciate but they could have been more sympathetic and proactive with providing rooms with bottled water for washing.

As a lone female traveller, this was an excellent location in a quiet, safe feeling part of the city but with excellent ability to access everything. Close to grocery stores, three underground stations and multiple bus stops. Staff were friendly and I loved being required to give them my key when leaving the property for ease and security of mind! Room was perfect for one and a great base location, especially with bar and laundry available. I appreciated being able to leave my bags there for the day between check out and my flight. Would absolutely stay here again, 100%.

My only personal complaint was the mattress!

Location was good for us going to Hyde park for a concert, plenty of bars etc close by, room was nice, a fridge was very useful as it was so hot when we stayed, tea and coffee etc and a kettle useful. We didn't have any breakfast so I can not comment on that. Overall it was nice. The fan on the ceiling was a life saver! I would probably use this Hotel again for Hyde park events.

When we arrived the young man on reception looked very miserable, saw him a few times and he did laugh at the fact I forgot my toothpaste, so seemed to cheer up, some other staff seemed happy and pleasant, The bed was advertised as a large double, seemed like a normal double to me. There was no mirror by a socket for me to style my hair, my husband asked if they had an extension lead or a spare mirror I could use, they didn't. My husband bought one for me to use. So that is disappointing. Not sure if the other rooms have mirrors by sockets for us ladies!

lovely lady at check-in and friendly desk staff throughout our stay, great spacious room for two of us with single beds, kitchenette was perfect, lots of natural light available in the room when the shutters were opened, dining table in the room was great, quiet but in great city location and between two tube stations, lovely private garden, glad to have washer and drier available

We were asked every day if we wanted our rooms serviced - would have like it to have been basic service without having to be asked Bathroom could do with another shelf/table to put toiletries on - there is room - we had to put toilet bags on the floor

Staffed 24 hours Great atmosphere Beautiful building Friendly staff Fantastic Location - close to tubes I was able to leave my luggage with the staff between the checkout and my flight

The stairs are very steep (especially if you're staying on the 3rd or 4th floor) and there is no elevator/lift which seems reasonable to preserve the styling of the building Even staying on the 3rd floor, the sounds on the streets were a bit noisy during the mornings, some days I'd wake up earlier because of a street cleaning lorry

The property was beautiful - I loved the theme across the hotel with a mix of modern style with history dotted throughout. The location was incredible for my stay during the London Marathon, close to multiple tube station and bus routes. The room was way beyond expectations and provided comfort and excellent facilities essential to my stay. Lastly, the staff - they were all just amazing - so lovely, friendly and caring! I would fully recommend this hotel and will be back on my next trip to London!

4 flights of stairs after a marathon was a challenge 🤣, and it did take a bit of adjustment to the size of the sink but I wasn’t something that put me off the hotel! I genuinely loved it all