The hotel has a beautiful park, where the locals come for a picnic. The air is so fresh and tasty! A quite and calm place. A quality breakfast has a great selection, fresh and tasty. Thanks to the chef. A big thank you toI the staff and management, who trained them. All staff is efficient, well-mannered and supportive. The receptionists always greet you with a warm smile, like they are happy to see you! :-) It is a family vibes on there. I wpuld like to pass a compliment to the all hotel staff: - the reception, - kitchen area, - cleaning operators (who always cared to ask if I need anything, all are very polite and humble). The area around the hotel is beautiful! I love the classic English 19 century pub next to the hotel - The Prince Edward. Food food, live music, friendly staff. Not so far is the Hairdresser's salon. Tgw owner is a very talented hair colorist and a generous person; he spent time to assess my hair and gave me a valuable advice how to improve my colour, style and quality in general. There is a Greek Orthodox Cathedral of the Divine Wisdom on the Moscow road. Great lamb dishes at 'Santorini' and 'Al Waha' local restaurants. I regret that I didn't have enough time to explore the area further.

The only bad thing I've experienced twice was a strong and sudden alarm in the rooms. I was half asleep atv7am and was scared to death! It will be good to say it first that there will be the alarm test only?

The property is very conveniently located, my room had a beautiful view of a residential mini park that was across the street. (2nd Floor) There are 2 tube stations available (Bayswater-circle line & Queensway-central line). Both are 5 min & 7 min walk respectively. The neighbourhood is quiet & felt safe to walk around even at night. I had read previous reviews about not very pleasant staff at reception so I was cautious to see how the treatment would be like. I was very pleasantly impressed by the 2 ladies that checked me in and a gentleman that checked me out & assisted me with my bags to the taxi. For me customer service is everything as I am in the service industry. Service is what makes the experience memorable. I had a minor glitch with milk provided in my room but the issue was immediately resolved with at-most professionalism. The room was very clean & the housekeeping attended to the room every single day. It’s a place I felt safe & would go back again.

I felt that the room was smaller than expected since travellers have luggage & the space can be quite limiting if you’ve got several suitcases in my opinion.

The staff were lovely and kept our bags for the day while we went out before we checked in. The palce was lovely and clean there was a positive atmosphere there aswell

There are windows in the rooms that have pigeons nests just outside of them. The pigeons make alot of noise during the night which was annoying.

How comfortable the pillows and mattress was and how clean everything was. Staff was super friendly and helpful and breakfast was generous.

My room was way too big for how small all the facilities were, need to install a desktop, there is enough space in that room. Shower was not very powerful.

I had a fantastic stay at this hotel during my time in London. The location was perfect – in a very safe and quiet neighborhood, with super easy access to public transport, which made getting around the city a breeze. The hotel itself was clean, comfortable, and well-maintained, and the staff were all incredibly kind and helpful throughout my stay. They really made me feel welcome. Everything ran smoothly, and I truly appreciated the peaceful atmosphere after busy days exploring the city. Friendly tip for fellow Europeans: Don’t forget to bring a UK power adapter – the plugs are different from most of Europe! All in all, a great experience. I’d definitely stay here again and would happily recommend it to friends and family!

The sheets/towels could be a bit cleaner.

Very good location. Several subway stations nearby. Was practically the only hotel proposing family 4 bed room. The room was reasonably priced for central London. The room (on third floor) was very clean and clearly recently renovated. It corresponded to photos on the website.

Breakfast was pretty basic. Breakfast room is a bit small for the size of hotel, so you may have to wait during "rush hour". The refill of the breakfast buffet was also very slow, some dishes stayed empty for a relatively long time. Spring mattresses also not the most comfortable.

It was a lovely stay and will definitely stay again!

Just some constructive feedback would be that there needs to be more hanging space for towels for example hooks on the doors. Also would be nice to have more than one cup of tea available per person. At least 2 per night (and 2 of the same tea as some people do not drink green tea). It would also be really nice if you had a welcome book that has information about the hotel and details about WiFi and how to work the aircon etc.

Hotel was ideally located - Just a few minutes walking from 3 tube stations (and the Heathrow Express) and close to a main street for shopping. Check in was GREAT - I was assisted by Nidhaan who was so patient with me taking time to answer all my questions, no matter how simple. He went above and beyond to help me with a sim card (and loading credits), directions, the right app to download for transport and everything else. the oter staff were great too. The room was basic but had all I needed for a one night stay - comfy bed, tea coffee facilities, hot shower and good wifi. Breakfast was good and I loved that it was ready at 7am. I could leave my bags at the hotel as my flight was only at 9pm - a big help! I would recommend this property to anyone - especially solo travellers.

The fire alarm went off at 4am - not sure why. No one mentioned it on check out either. The breakfast offering should have a gluten free bread / muffin options and milk alternatives - even if it is just on request.

Location is superb.Tube station about 10 minutes walk away from hotel.Lots of resturants,pubs and shops in the area. Easy to get to other parts of London via tube.Can also walk to some places easily enough. Comfortable bed.Nice welcoming entrance. Modern looking.Very nice. Staff very pleasant.Air conditioning in room which was great as room was a bit warm for us.Quiet lovely looking area.

Getting to one side of the bed and in and out was a tight squeeze due to room being a bit smaller than I have experienced in other hotels. Nowhere to put your shower items inside the shower.And not much space for your bits ect in the bathroom or bedroom.An extra shelf or 2 would have been handy.All manageable for a day or 2.

The bed was very comfortable, the staff were very kind and cheerful and happy to help within a normal manner, the location is very nice

The toilet in the lobby had no soap not been cleaned or maintained and the door slammed like a barn door. Maybe the room doors could be fire doors which includes being heavier and low down with different handles . The beds very comfortable however they would need to be checked regularly , the locked drawer in between the twin beds is unnecessary and could be classed as a safety hazard, windows need to be easily openable and fire exits clearly on the arrival documents and also the staff should summarise it for you verbally so less risk for everyone in worst case scenario. Maybe I missed all this