I had a peaceful and enjoyable stay at this hotel. The staff were incredibly friendly and supportive, making me feel very welcome. The room was outstanding—spacious, spotless, and offered a beautiful view of Hyde Park. Breakfast was fresh and delicious every morning. The hotel’s location is perfect, just a 1-minute walk from Lancaster Gate Station. I will definitely book this hotel again on my next visit!

nothings all good

Amazing location and very quiet area.

The reception staff that handled check-In process were unfriendly, as I was trying to check-in before 3pm as I was very tried from the travel and I said I do respect the hotel policy but I need to rest and sleep, unfortunately they claimed that the hotel is full therefore they can’t do it. After 2 hours of waiting I decided to ask again if I can pay more to check in and suddenly they have available rooms!. It’s unfortunate experience especially I you were a usual guest in the hotel. I hope they consider the guests situations as they came to rest and enjoy their times.

I always love staying at this hotel, professional yet familiar, perfect location for work and leisure access, great views

This hotel has a best of British polish and charm. The room was comfortable. The breakfasts were superb. The dining room was beautiful with a great range and helpful service. A kind Ukranian lady looked after me as if I were a "special project". It was touching. In the "didn't like" section, I mention the disappointment in the room allocation. I took this up at reception - politely. After I had been rather officiously dealt with by the first lady, I had two subsequent contacts from within the hotel management to address my concerns. These merit "Like" reporting. The second of these included me being taken by a duty manager to a room with a genuine and lovely view of the city and some parkland. As it was not a corner room and as I had already unpacked, I did not take this up, but I clearly could have and was grateful for the choice. I really did feel that the management had gone to great lengths to sort things out.

My room allocation was disappointing. I had booked a corner room. On the website, a parkland view was depicted and that was the picture printed on my booking. The view was described as a city view. The room actually had a local view of mostly rooftops and building facades. I have no idea whether this erroneous depiction was down to the hotel or the booking.com site. Please see the positive notes about how the staff dealt with this.

Excellent location in central London and just across from Hyde Park and adjacent to Lancaster Gate station. Very friendly, polite and professional staff. Clean and comfortable rooms of a reasonable size for the UK and comfortable beds. Well appointed bathroom. We thoroughly enjoyed our stay at the Royal Lancaster!! We didn't get a chance to eat there or use the gymnasium, but by all accounts some of the restaurants such as the Thai one, are highly rated.

This is just a personal observation: The room was equipped with a work desk and a built in seat, if these weren't there, it would've felt more spacious. Also, there was one step up in the bathroom to access the shower area. This was not problematic especially since the bathroom flooring was anti skid and had a good grip, but just mentioning it as it might be an issue for someone else. As mentioned, it was a great stay and I would recommend the hotel to others.

I recently had the pleasure of staying at this wonderful hotel, and I can honestly say it was an experience to remember. From the moment I walked through the door, I was greeted with the warmest smiles from the reception team, setting the tone for my entire stay. They were incredibly welcoming, efficient, and went above and beyond to ensure that my check-in process was seamless. They truly made me feel like a valued guest, taking the time to offer personalized recommendations for nearby attractions and dining. The housekeeping staff were equally impressive, maintaining my room in immaculate condition throughout my stay. It was evident that they take great pride in their work, as the room was always spotless, fresh, and well-stocked with everything I needed. Every time I passed by a housekeeper in the hall, they greeted me with a friendly smile, which made a big difference in creating such a positive atmosphere. The overall vibe of the hotel was one of warmth, care, and attention to detail, with every staff member I encountered offering a friendly greeting and a genuine smile. It was clear that the hotel places a strong emphasis on customer service, and I felt truly pampered and taken care of during my entire visit. I highly recommend this hotel to anyone looking for a delightful, comfortable, and positive experience. The excellent service from reception, housekeeping, and the friendly faces everywhere made it a truly memorable stay! Special thanks to: Mr. Lot in the reception (I hope I spell that correctly ) And big thank you to Merve Kirman for the beautiful surprise we got <3

Nothing at all

What a beautiful upscale property. Comfortable rooms, lovely bed linens, nice bathrooms. I was overwhelmed at the gorgeous interior of this hotel. I picked this hotel for the location and it exceeded expectations on all fronts. Easy walk with luggage from Paddington Station. Breakfast in the restaurant was included in our stay, and the restaurant staff was so attentive and top notch. From check in to check out, this hotel is one of the best I've ever encountered. Attention to detail and customer service from all staff was very appreciated. We will return to London and to the Royal Lancaster. Highly recommend!

1. Was checked in early without any additional charge. 2. They had access to details of my previous stay, so the checkin process was very smooth and fast. 3. Rooms are very well equipped and most comfortable. My room had a breathtaking view of hyde park and the london eye. 4. There are multiple lifts so one doesn't have to wait long.

At the time of checkout, I was asked for a 'discretionary' charge of 5% on the room rate - as a tip to the staff members. Found this a strange conversation for a hotel of this category - am not used to be being asked outright in this manner in other high-end hotels in different parts of the world. Anyway, I had already been tipping the staff members who provided a direct service to me, but was awkward to refuse at checkout. So I paid it, but the experience did not leave a good taste.

My daughter and I enjoyed a 6 night stay at the Royal Lancaster. It's a great hotel. We received wonderful service as soon as we entered its doors. Check-in was easy and seamless. Breakfast was very nice. We enjoyed it daily. They present a beautiful large food assortment. The dining room is pleasant and the staff exceptional. We booked a Classic Room with 2 twin beds. I was pleasantly surprised. The room was immaculate, the beds ultra comfortable and the tolietries were very nice. The Thai restaurant at the hotel is exceptional. I would advise booking a reservation early during your stay. I love the location of this hotel. Its right across the street from Hyde Park. For those who are adventurous and don't mind navigating public transportation; you will find the buses and Tube station within walking distance a few feet from the hotel. The staff and the service at the Royal Lancaster London are outstanding. I highly recommend this hotel. I look forward to visiting again.

I have no complaints.

The hotel staff were all very friendly and helpful and polite and took time to have a little chat. The hotel accommodated my request for an interconnecting room via email no problem. The view from the 13th floor was amazing. The room was very comfortable and clean. Location great right near the tube station for central London.

The housekeeper/ supervisor knocked on the door in the afternoon to ask if the room was satisfactory to us after it had been cleaned. Not really necessary in my view ( even though we should have put the do not disturb sign outside). It was more than good enough as they even folded our clothes!