Apartment and common areas where great,. Centrally located and peaceful

Everything was great until the last day. I left the keys during check out at due time but to my surprise a couple of hours later I received an email saying that I had to return the keys or they will fine me with 200AUD. After exchanging 2 emails with them, I had to come back to the premises to see what had happened. They apologize telling me that they've realised latter that the key was handed to a contractor. I think sending an email threatening a customer with a fine should be a last measure.

The one-bedroomed apartments really are excellent, with a fantastic view of the city. The living area was spacious and the kitchen was well equipped. After a rocky start with a tiny studio apartment that had no view and did not suit my needs, I was given options to move over to a one-bedroomed apartment by a very helpful receptionist, Cam, who went out of her way to make sure that my extended period stay was going to be to my liking. Cam and Cindy behind the front desk deserve a commendation for being incredibly helpful and professional in their jobs - if only more receptionists were like this!

The bedroom was very cosy and had limited power points, which meant that there was no appropriate bedroom lighting available except for the bright overhead.

The spa on the top floor and a sitting area there are excellent to spend time out of the room. The internet was fast and the location of the hotel meant that is was right in between the West End with plenty of shops, restaurants and the museum, the gallery and close enough to cbd.

The after hours check in is a bit confusing. When calling the hotel before my trip l was told to give them a call 15min prior to arrival to arrange the key collection. On the day it turned out l had to do a self check-in in the foyer as well as wait for someone to come in to give me the keys anyways. The pool area only had a few sun beds.

The rooms are comfortable and quite well equipped. The cost is also very reasonable. Great location close to West Village.

The staff were ordered to close off the facilities such as playroom, spas and even the lifts days before cyclone Alfred was due to cross the coast. It was frustrating as we had a bored toddler stuck in a small apartment. We couldn't take him out or use the playroom. The updated the lifts from time to time but didn't notify when they were turned back on. I walk up to 17th level only to find the lift was actually working.

The staff were helpful and professional I lost my credit card, drivers license and Medicare card, a very kind honest person handed them to the receptionist and she telephoned me immediately. I was very grateful to staff for being prompt and professional

The extractor fan above the stove was peeling. Lights did not come on and extractor fan did not work. On Saturday night we were looking forward to relaxing in the jacuzzi but it was cold. We did not get to use it The bathroom tap in guest bathroom needed a washer, water spraying out of tap. Toilet makes an odd noise when being flushed The beds were lovely, very comfortable The overall apartment was very clean and tidy Thank you

The views from the apartment were absolutely amazing. 180 degree view looking across over towards the city centre. Beautiful at night with all the lights. We stayed on the 27th floor. The communal rooftop had a bbq area and some of the best views overlooking Brisbane. Location was great and about a 15min walk to Southbank parklands area. 10min walk to Coles or Woolworths. Many food options nearby with 2 right outside main entrance. Great coffee directly opposite entrance.

The only issues were the big step up into bathrooms caused us to trip several times. Quite dangerous and needs to be ramped or have a fluro strip to stand out. Kitchen and laundry were gross and not cleaned in certain areas like the splashback behind cooktop had oil on it. Laundry extraction fan had huge amounts of fluff clogging it. There was no milk to have a coffee and only tiny options of tea, coffee and sugar provided.

The property was good, comfortable for the days we were there. The unit could have been cleaned better, it was pretty dusty and needed a thorough clean and wipe down. We paid for parking and there was someone parked in that spot, but we had a permit for the visitors parking from security so that was nice, then we got stuck in the lift when we checked out so that wasn’t great either but you know it worked out and it wouldn’t stop me from staying there again

Very central location to restaurants (that’s why I booked it, close to West End and Southbank and pretty easy to walk or drive anywhere

Great location. Close to the wheel, museum, shoppn, and eateries. Loved the pool area, the spa, and the sauna. The view was amazing. Being able to access Netflix in the rooms was also a bonus on the days we stated and it was raining.

It was difficult to find the reception area when we first arrived. Not being able to find parking to access reception also made it quite stressful. Having to pay for parking also added to the burden. Unfortunately the apartment we were given wasn't cleaned properly, but this was immediately addressed by a lovely member of staff, when we bought this to her attention. She was kind enough to upgrade our room which we greatly appreciated. She was very pleasant to deal with (we did not catch her name but she deserves a gold medal for the way in which she deals with customers, fantastic employee).

Staff were very friendly, WiFi wasn't working and they went out of their way to fix it straight away. The boss followed up with the company and had it fixed that night. They were happy to give extra amenities which was helpful.

The apartment was on the small side, no bench space in the bathrooms to rest the hair dryer or brush, no drawers in the bedrooms so had to live out of the suitcase (only had a wardrobe with limited coat hangers) no dish rack . Dining table was also small so had to pack up lap top every time we ate. For a 2 bedroom apartment i was disappointed with the size but otherwise the staff were lovely.

Great location, walking distance (just over 1km) to South Bank and West End and some good places to eat in the area, and shops to get food if you are cooking in the room. Facilities are excellent and easily the best thing about the accommodation - hot tubs with views and basic kitchen area, heated outdoor pool with bbqs, small gym and a sauna and rooftop area with plunge pools and bbqs. Room was very good for the rate I paid, very comfortable bed, decent living space and fully equipped kitchen, ensuite also good with laundry and good sized balcony.

I paid well below the their full/standard rate. At that rate I would question the value. There are three towers so it can get pretty confusing getting between them to go from room to different facilities etc. Would be good if reception was open longer and if you could reach them directly by phone rather than getting an unhelpful central number. Some small bugs in the shower.