Breakfast amazing, beds a bit hard but we got bed toppers which fixed the beds. Pillows so soft. Very clean. Staff were so very helpful and friendly. We also had the most amazing 1 hour massage at Stephanie’s and we got $20 off each massage as we were Sofitel guests

Our room was not ready at 12.45pm. We were given a voucher to have a drink each as we waited for our room. I went to reception after 2 hours and they asked if we received a call or text to let us know our room was ready which we didn’t. I said their system was broken and we received free buffet breakfast each morning of our stay

From the Concierge greeting at the Front Door, Reception Staff , Restaurant Staff and Chefs / Kitchen Staff, this Hotel is a 10/10 for Professional Staff and Excellent Food. We ate Lunch, Dinner and Breakfast at the Hotel as we just loved the exceptional food and service. Even though the place is busy, our room was very sound proof and didn’t have any noise from other guests.

Sadly the Rooms are old, Furniture is worn and tired,Bathrooms still have a step into Bath/Shower combo which is really hard if you have mobility problems. Bad knees . Beds / Linens and Pillows were so luxurious and comfortable though.

Staff (i.e., ALEC) was beyond amazing. He could NOT have been better in any way. Bathroom was really disappointing; paid for a room largely due to bigger bathroom which looked to have a really accommodating bath but it was tiny. In fact I would guess smaller (or certainly no bigger) than normal room baths. Facilities at Sofitel are amazing i.e., lounge area, which anyone can use. Though I don't take this into account in my rating, it's pretty dismal that hotels like these still assume I am "Mr" even though I have a very female name, just because my title is Dr. Annoying to have to get new invoice etc.

See above.

Well located, fabulous city view from 14th floor, staff always smiling, welcoming , professional & willing to assist. Restaurant provides magnificent buffet breakfasts and dinner produces amazing courses of magnificent quality food, especially the steaks which were cooked to perfection. Desserts also special. Wine choices varied and the bar cocktail offerings tight but the barmen will make anything you desire even if ingredients are unavailable as their knowledge allows for substitution. The rooms/suites are so comfortable & well decorated and the beds & pillows are renowned for their comfort. This was our 2nd stay & we will continue to return. Highly recommend.

We have not found anything to dislike so far.

I stayed then the hotel was impacted by tropical cyclone Alfred. No room service or menu, just a buffet which had good food and I understood the reasoning. I thought the price was excessive given there were only three options for protein, one of which was Mac and Cheese. Staff could not have been friendlier or more helpful.

I stayed then the hotel was impacted by tropical cyclone Alfred. No room service or menu, just a buffet which had good food and I understood the reasoning. I thought the price was excessive given there were only three options for protein, one of which was Mac and Cheese. Staff could not have been friendlier or more helpful.

Breakfast was amazing, staff amazing, location the best for me as I need to get to Wesley hospital every visit the next morning, so perfect for me to get there on time. Getting there and being upgraded and getting complimentary breakfast on arrival was amazing as I never get to have the breakfast. Thank you so much!!

I didn't check the wardrobe for a blanket but I would of slept a lot better if I was warmer. $8 to deliver dinner on top of cost of meal I thought was a little much but I don't usually order in so am unaware of the prices of that to be honest.

Famous room size excellent service and housekeeping. Amazing stay couldnt have asked for anything more freshly backed cookies daily at reception and refreshing drinks cold refreshing drink. Lobby smells incredible so luxurious. Bed was absolutely amazing, memory pillows option and amenities are amazing. The room was so beautiful soft colours and amazing interior so luxurious and classy feel with modern finishes. Amazing service all staff are very friendly and professional and always so helpful. The facilities are excellent gym, pool, spa and lobby. Also private gym. Bottled water provided for gym. Luxurious towels and huge bathtub for two guests its got Bose sound system great insulation and beautiful rooms. Enjoyed every minute especially the executive longe and the staff were amazing. The cocktails at the hotel and room service is exceptional. Thr daily buffeet breakfast was to die for. Had the best time for new years so much fun. Will be back in a few weeks celebrating my birthday.

Nothing, didn't stay long enough..

We stayed 4 nights. Spacious and clean room but a little run down. Bed was comfortable. We enjoyed our time in the bar and the couches were comfortable. Friendly staff! The lobby is spacious and with lots of chairs available if you're waiting for your ride. Location is very accessible to shops, restaurants and central train station. There were free cookies and champagne on new year's eve. Overall, we're very happy with our stay. we're definitely coming back.

The restaurant was expensive as expected but the food took very long to be served.

Rooms are spacious, clean and beautifully presented. Staff always warm and friendly.

Having stayed at Sofitel’s around the world, the lush bedding, especially the mattresses toppers have always been a draw card and I couldn’t wait to immerse myself into our bed. Unfortunately, this time I was disappointed to find the toppers were replaced with a thinner version. May be not a deal breaker however the anticipation of collapsing into a Sofitel bed would be the reason I would pick to stay there over another 5 star.

Stayed here for a work conference and found the location to be super convenient—close to everything we needed. Our room had a view of the carpark, which wasn’t the most scenic, but it turned out to be surprisingly entertaining as a movie was being filmed there during our stay! The hotel offered all the comfort and amenities expected of a Sofitel, and it made for a smooth and enjoyable work trip. Would definitely stay again, hopefully with a better view next time!