Brilliant location right in the city and easy to access central station and metro. Easy access to Grand Place and Galleries. Room nice and warm for a cold February visit. Appreciated the kettle and big mugs for our morning cuppa! Great shower. Arrived early and staff secured our bags for us and felt very safe. Lovely view of spire of grand place from our room.

Nothing.

Great hotel in a fantastic location, just off Grand Place and near everything. Hotel was kinda quirky with a cafe as the entrance but this did not bother us. Room was spacious and bed was comfortable

Breakfast- we had breakfast on our first morning. We did not have it included with our stay so we decided to try it for one morning. Cost was 15 euros per person for a cold buffet and drinks, def not worth the money, no hot food was provided which we were expecting so this was a letdown. The cafe has nothing to do with the hotel, we should have just went to other side of barrier and paid as a normal customer

Myself and my girlfriend absolutely loved this hotel! The hotel is in such a perfect location. It is within a 5 minute walk to and from the train station - which was fantastic since we arrived into Brussels late, and allowed us to explore other Belgian cities like Ghent and Bruges during our stay and not worry about a long walk back to the hotel! - and it is situated only a short walk from Grand Place and all the restaurants, bars, and the lively parts of the city. In the morning and evening you can hear the various street performers which was a delight as it really made the city feel alive and buzzing! We did not find any of the noise to be an issue at all. The staff were excellent, they made us feel so welcome as soon as we arrived and our check-in was smooth and easy. I had arranged their romance package to celebrate my partners birthday upon arrival and it was set up beautifully - thank you! The hotel is very safe feeling, once the café closes down the only way to access the hotel is with your key card, and the only way to activate the elevator is to again scan your key card before choosing your floor. The room also has an alarm like buzzer that alerts you if your door does not close all the way which was a great reassurance that we were locked up safe for the night. The room also came with a safe. When we checked out we were also allowed to leave our bags and we received a ticket to collect them when we needed. The bed was so comfy, the shower was perfect, and the room came with A/C. All of which added up to a comfortable stay! If I am ever to stay in Brussels again I will definitely be booking with this hotel. Thank you for an excellent stay!

There was a €50 guarantee that had to be paid upon arrival, I understand this is common but my issue was the fact that it wasn't communicated beforehand which meant I was unprepared to have it taken from my account, however I received it nearly immediately the day after my stay ended.

Hotel was in an ideal location to access all areas of Brussels and it was only a few minutes walk from Brussels Central train station. The hotel staff were very friendly, helpful, welcoming and informative. Beds were very comfortable as were the pillows. The room was spotlessly clean.

My only criticism was that in the particular room we stayed in there was nowhere to hang up wet towels in the bathroom. There was a tail rack above the toilet but not ideal to hang them on there. Perhaps an addition of a couple of hooks on the back of the bathroom door would be helpful to hang up clothes whilst showering.

Good location Staff very friendly and professional Clean and tidy Breakfast was lovely The hotel reception is at the back of the coffee shop, so just walk through. We did arrive early, but the lovely staff checked us in and we left our luggage and went off exploring until our room was ready. Lots to see and all within walking distance, we’d recommend a good pair of comfy shoes!

As it’s located at the back of a coffee shop, the signage wasn’t clear, we stood outside looking around, as maps said we’d arrived, maybe this could be put in the description On the whole a very nice stay

The address stated on the websites "Grasmarkt" is very misleading,- more clear directions are necessary for finding the hotel when first arriving. The entrance to the hotel is to be found INSIDE the coffee eatery named "Lloyd" on rue Perrroniers. This is located down the hill from Agora square, which is also named as Grasmarkt. Taxis cannot take to to the entrance of the hotel.

We actually did not stay at this hotel. We were moved to their sister Hotel, The Alma, the day we arrived. We were told there were experiencing mechanical issues. So, I am rating The Alma, which is a few blocks from the Aris. We got a large room on the top floor, looking across the roof tops to the Grand Plaza. The bed was comfortable and the room was clean. The bathroom is outdated however it was functional and clean. The staff were helpful and friendly. The location was perfect, 5 minutes from the train station, two blocks from the Grand Plaza.

The bathrooms could use an upgrade. There wasn’t a fridge in the room, which we really missed. And we would have to say the breakfast was a “miss” for us.

Best location, great city centre vibes and made it easy to explore the area. Clean, comfortable, good size for a couple.

Only real gripe was the breakfast. The photos and shots here make it look excellent, but actually if you have the hotel breakfast you get none of that. It was well cooked, just very boring and definitely not worth the money. Just either eat as a cafe customer or else where. Coffee also is a machine for the hotel not from the main cafe. Felt like a trap tbh. We did one and that was a lesson learned.

The hotel is about 100m from the Grand Place as the name would suggest, so right in the middle of town. The ground floor is a cafe, which was busy all the time. Reception was excellent with perfect English, which made life very easy. Door had a discrete alarm that reminded you if the door wasn't properly shut, reminded me more than once to close it.

My only negative is that there is only pedestrian access, due to the location in the pedestrian zone. This is no fault of the hotel, but if you have a lot of luggage to carry could be an issue.

The hotel staff were not only very welcoming and polite but were also exceedingly helpful by providing well recommended restaurants, bars/clubs and even coffee shops! Pablo, Ewa and Eduardo were very helpful during our stay with any questions. As with any hotel pictures may seem too good to be true however, the room we had looked exactly as displayed and it was clean, had a handful of amenities. We didn't have breakfast included but the cafe downstairs will cost you more or less €15 per person either way and it is nice food and convenient! Would highly recommend staying here.

The room was not soundproofed as stated in the description but apart from that we had no complaints!