The staff were friendly and helpful, the room was clean and the beds were comfortable. Being on the lower ground floor, the room was pretty cool even when it was very hot outside. There was also a fan provided. It was somewhat close to Buckingham palace and big Ben. 20 minute walk away. There were lots of shops close by to buy little bits and pieces you may need. Breakfast was nice, quite a lot of options... (No fried eggs though). Check in and check out times were very good 2pm check in 11am check out. Also the process for both were very smooth and easy.

The bathroom was very small, if you're a slightly larger person this would be a real struggle. I couldn't find a hair dryer... It wasn't too much of an issue for me. The most unfortunate thing is... That being on the lower ground floor, whoever was in the room above were very loud, we could hear them walking around all hours of the night. And using the toilet.

My best place to stay yet when travelling for work, it's a 15mins walk to my workplace too. The desk staff are always super, very helpful. The rooms are warm and cozy, wifi great, feels more like home than hotel, which is why I keep coming back.

No AC, so if it's hot, its hot, has a fan though. . Sometimes the shower isn't warm enough for me, but this time I got lucky. My face powder spilled and left some stain even after picking up the debris. Housekeeping would rather I got slammed with a GBP150 fine than even attempt to hoover it. The desk staff assisted when he heard and we cleaned it up in 3 seconds flat. Big up to the desk staff, wish I got his name - always very kind and willing to listen or help. Now, that housekeeper...

Location was perfect, though I must admit a bit 'edgy' but that's to be expected in a capital city. The light/ electrics were not working in my original room and so I was moved to an alternative which was perfectly acceptable. I would not have been happy to spend the night in the dark, so it was lucky there was a room available. But everything else was as described on the website - I was there for 10 hrs, so perfect!

The main electric switch (operated by the key card) should have been checked before allowing the room to be allocated. I would not have been happy if they couldn't move me to another room

The staff were friendly and helpful. The room was clean and comfortable. Good choice at breakfast and the food was tasty. A convenient walking distance from Victoria Station and by tube to central London. A decent room price for London.

The bath towel could have been bigger and a non-slip mat for inside the shower would be safer. I never did work out how to open the toiletry bottles! Part of the telly is behind the wardrobe which makes it difficult to view. Perhaps the TV would have come out on a lever but I didn't attempt this and anyway I could not have reached it as I am not tall and there is no stepstool.

Location was great, very close to Pimlico station and a short walk to Victoria station. You can easily walk to Tate Britain and if you're willing walk a bit to you can walk to Battersea Power Station as well. There's also a bus stop near by which can take you to Camden in single hop, SWR station near MI6, which you can take to go to Windsor Station is also walk-able from here.

Facility was showing some age, elevator, shower, etc., you can tell it's decades old. But it was cleanly maintained so not a big issue. I didn't mind but probably walls are not that thick, so you can hear the noise from the street. There is no A/C but there's heater in each room. I've stayed at late December and had no issue with the room temperature. I don't know how it will be in the warmer season.

Location (I love Belgrave road), the room felt warm and cosy. A bit more spacious in comparison to other Belgrave road hotels.. Good to work in with the table and chair. Staff warm. Nice padding to cushion noises

The shower was certainly not hot and could not be repaired, also the safe box. They offered to change rooms but I would have to check out early before going to work and it was too much trouble packing up again after all the unpacking, so ended up staying - they seem to be always fully booked around this period

Great location, very safe and central close to Victoria station, small restaurants and coffee shops. Friendly staff. Room was clean and practical

Small complaints, but there was no AC (we visited on very hot days) and couldn’t get cold water in the shower. However, on stay remained very enjoyable.

The staff was very kind and welcoming. Some guests mentioned that the soundproofing wasn’t great. That wasn’t our experience, maybe because we were on the ground floor, but we hardly heard anything. Great location, right next to a bus station or just a 7-minute walk from the Victoria line. The hotel is also 15-20 minutes away from tourist attractions.

I found the breakfast quite expensive. The bathroom was also quite small.

Great location. Reasonably quiet, having a room along the front of the hotel. The road is not too busy. Nice staff and a comfortable bed. Not far from Pimlico tube station, and there's a rack of Santander bikes close by. Victoria Station is 5 mins walk, or you can be at Parliament Square within a few minutes on foot too.

It's the little things. The tap in the bathroom was stiff and creaked, so was easy to accidentally turn it on to full power and spray everything. The TV wouldn't work, luckily I had mobile TV on my phone, so I resorted to that.

Great location, just a few minutes away from the Pimlico tube station. I love staying in this area as it is very easy to get to a lot sights, museums, theatres, etc... Good breakfast and lunch options in the area. The hotel room was small (like everywhere in London if you don't want to spend a fortune), but comfortable, good bed, good pillow, even a table and a chair! You could leave the luggage at the reception before check-in or after check-out.

Nothing that I disliked in particular. London is not cheap and the rooms are small, but that's everywhere. I would recommend staying for an affordable room with great location, if you are planning on sightseeing or working from your office during the day anyways.