We were in London for The Battle of Ideas in Church House, so location was the main reason for booking The Westminster (10 minute walk away) but convenience turned out to be only one reason we'll stay again. Staff at the hotel were warm and welcoming from the moment we arrived until we left. We ate in the restaurant on the first night and were very pleased with the menu and the meal. Our corner room was spacious, comfortable and spotlessly clean.

Some of the breakfast items were cold unfortunately but for the most part what was on offer was okay.

The location is ideal, situated in a safe neighborhood where it's easy to navigate on foot, by bus, or by train. I particularly enjoyed the coffee shop and the water refill station. Additionally, the view was fantastic; however, I had to pay extra to secure a room on a higher floor.

One of the towels was torn. At this price per night, it's simply unacceptable to have towels with holes. Additionally, it feels unusual to enter a room and find yourself immediately in the bathroom. It was also very noisy at night, as you could hear what people are talking while walking in the corridor.

The food at breakfast was perfect & the staff were always friendly. Our room was always cleaned everyday & could not fault this.

I didn’t like the new set up off the room, the toilet door doesn’t close all the way which leaves a gap & the lighting in the room especially the shower is very dark & no mirrors in the main bedroom part. The staff also wouldn’t accept our Scottish money, it says online that the hotel accepts cash but refused ours.

Location was excellent. Close to tube station and good bus service too. Staff were lovely. Very friendly and helpful. Room was a good size for London.

Couldn't regulate temperature in the room. Sometimes it was too cold and other times too hot. Breakfast was a bit hectic. Could be queueing for 10 minutes to get fresh cooked eggs or omelettes. Toast makers were a bit hit and miss.

Our bijou room was well appointed, clean and well situated for our experience in London. The dining room was well appointed and offered value for money. Breakfast was well stocked with a good variety of choice. The stand-out of our stay was the warm reception and the cordiality of the Lobby Hosts. Especially Vee Jay who was a delight and so helpful in assisting us with directions.

Our only concern was, for a 9 night stay the room was as stated bijou - small for 2 people. Ideal for business personnel or just a couple of nights for 2 people.

Great location, pleasant check in process

AC not working correctly, not pleasant restaurant experience, breakfast really busy, we had to wait to be seated

Then location of the hotel can t be beaten, practically next to The British Tate Gallery. It is a nice neighbourhood and i had a room that looked on a very quiet street, The room was perfect for a solo traveller, I liked the modern design. The Concierge service was always ready and efficient to provide assistance.I travelled with 2 friends and we had a very good stay.

Fresh fruit and some salmon at breakfast would have been nice, there were long queues in front of the coffee machines. The staff tended to cram people into one part of the restaurant so that breakfast tended to be a noisy affair on the first day, afterwards we could stay in the quieter and emptier part.

The location is amazing the breakfast was fair. The space is well designed, although the cabinet has a head clash hazard that already has the protection of silicone in place.

The limestone in the water taps is outrageous for a hotel of this level. The level of cleanliness in the rest of the things was perfect.

This was the perfect choice for a family travelling by car. Underground secure parking where car could be left long after checkout provided you had paid for the day! Great location with Big Ben, Houses of Parliament, Westminster Abbey a pleasant walk away. The London Eye then only across the bridge. Westminster Bridge handy for Ubber boats and sightseeing River Boats, hop on hop off, good value. Buckingham Palace, Whitehall, Horse Guards Parade, Churchill Bunkers, and the Cenataph all within a walk away which the children, 11 and 9yrs managed with a smile and a snack in Green Park. Bar and Grill has a lovely vibe and is suitable for families, though it is quite smart! Fabulous view from 13th floor of the MI5 and MI6 buildings. London Eye and Big Ben can be seen from the gym above. Food was always of high standard. Staff were all very helpful, extremely friendly, and were trained to high standards. We had 2 Superior Queen rooms on the 3rd floor. Well laid out with seperate toilet and shower cubicles with huge communal wash stand. Large walk-in closet with safe, a couple of drawers and hanging rail, also room to store travel bags and cases. Huge mirrors near handy sockets. A huge door sliding door separates these facilities from the bedroon, which could be left open to give an open plan feel. Comfortable Queen beds, and usual coffee, tea facilities, tv etc etc. We will return here on our next trip, with or without the children, though the children loved everything about it. They were particularly excited to see the panoramic views by night after seeing them in the daylight. The staff interacted well with them, making them feel right at home, even sending them off with snacks! We had a whirlwind trip and had to tick off as landmarks possible. The location could not have been better. Quite, safe area! Had to get taxi up to Covent Gardens.

The hotel is in an excellent location (city of Westminster). Close to Pimlico tube station and Millbank bus station. Within 10-30 minutes you can walk to Big Ban, London Eye, Westminster Abbey, Buckingham Palace, Covent Garden. Tate Britain museum is 5 min from the hotel. The food in the hotel is excellent ( breakfast is top ), and they pay special attention to the gluten-free diet. The restaurant offers lunch and dinner at very reasonable prices and the dishes are really tasty. The cleanliness is at a high level, and the staff is friendly and helpful.

Considering the level of the hotel and the price of the night, the hotel could have free slippers in the rooms as well vanity case. Most of the lower category hotels in London have these extras.