The location is perfect, steps away from all the important sights, yet it's on a quiet square. We had a junior suit, it was beautiful and spacious. It even had a second toilet. Only the beds were too new and a little to hard for our taste. But that depends on what are you used to I guess. The staff is very friendly and kind. The breakfast was superb. We also liked the idea of skipping cleaning for a day for 1 free drink from the minibar pp. This was not our first time here, and if we return to Brussel, we'll certainly book the same hotel, probably the same room. :)

It was pretty much spot on - apart from the pillows

For the love of God please sort out your pillows - all hotels should have a thick heavy pillow and then a lighter thin one. They were awful - sort of weird tubes that were so uncomfortable

This hotel is exceptional! Spotlessly clean, spacious bedrooms and such a friendly, helpful staff! Reception helped us with queries about trains, eating out etc. It was a lovely gesture remembering we were celebrating my birthday and upon arrival a note and treats were in the room. We had booked a room online but when we arrived the receptionist recommended a similar room but with a better view as we had requested a good view when booking- again very thoughtful. Rooms were tastefully decorated and the big winner for me was the fantastic hairdryer in the bathroom! Best ever! My thick hair dried in no time! The Sablon area is a beautiful place to stay- lovely cafes, antique shops so close by. We will definitely return to stay again!

Nothing- the hotel was excellent!

We had a great stay at NH Collection Brussels Grand Sablon. Our junior suite was beautiful, spacious, and had an amazing view of the church, as well as some city sights like the big wheel. The location was excellent, within easy reach of key attractions. Fantastic location in a charming area. Beautiful junior suite with a great view. Huge bed, very comfortable but a bit bouncy. Friendly and helpful staff. Spacious room with two bathrooms

Some furniture had small damage (chipped cabinets, small holes), and a bit of repainting would help. The mini bar pricing was unclear—there were no prices listed, and we had to call reception to confirm. If one person moves in bed, the other will feel it—a small issue for light sleepers.

Breakfast and the size of the bed.

We did not like the fact that when we arrived at the hotel we had to wait for about half an hour because "the manager needed to validate the cleanliness of the room". Please note that we arrived after 4pm. The same was happening to all other guests that were arriving at the same time. Additionally the lady at the reception was not polite and had a bad attitude.

Breakfast was very good and hotel spotless. Staff were very friendly. Location excellent with cafes nearby . Easy to walk everywhere.

We weren't able to get a twin room despite booking well in advance. As travelling with my daughter a double bed, even though large, was not what we wanted. Booking.com should make it clearer at booking that this request may not be met. It was only after paying that a message popped up to advise not guaranteed.

Amazing breakfast. An exciting and wide variety of so many things. The best compared to our other European stays. Central antique and chocolate indulgence quarter. Many exceptional local cafes and restaurants within the square. Very vibrant. We even had a visit from the Pope during our stay. Staff efficient. Excellent room service system showing green light in hallway, when requesting room service, towels and daily water. Our room was central, away from lifts and stairwell. We could select our room prior to staying. Their interface systems are very good, efficient and user friendly. We loved this place, the chain of hotels is exceptional. We can't wait to stay with them again. Top of our options list.

Nothing.

We stayed 3 nights at this hotel and our stay was fanstastic. The hotel location around Sablon Square with many cafes and restaurants close by made our stay easy and comfortable. Breakfast is one of the best ever eaten in an European hotel. Sumptous, tasty and plenty of choice between eggs made to order, breads, fruit, cold meats and juices. Coffee was exceptional. Room was massive with a lovely view of the Cathedral nearby as our check in manager was generous enough to upgrade our room. Will stay again at NH - Grand Sablon on next trip.

Everything was on point. No complaints.

Helpful and kind staff at breakfast. Always greeted us with a smile. They were happy to answer questions. It was convenient to visit the city centre, just a 10 minute walk. The hotel felt safe. Breakfast was great and had gluten-free options. What I loved most was that the food products were labelled appropriate to show the allergens. I liked that I could choose whether the room needs to be cleaned or not. Appreciated it very much as I think daily room cleaning wasteful.

I wish we had the information that a credit card was needed at the time of check-in. I did not find this information in the emails I received. Luckily I carried a card and had to cover for my colleagues who only had debit cards. We don't stay in hotels much, hence did not know about it. I found it a little strange that the water bottle kept for me on the table in my room was already opened. Therefore, I did not use that bottle which was meant for me to use during the stay. It was a minor thing, hence I didn't mind - also the tap water was safe to drink.

I do not understand why the hotel is rated so poorly on booking. The staff is exceptional, and helped us to fulfill all our wishes regarding the room, having dinner in the restaurant, or ordering a taxi. Not to mention the breakfast which met our highest expectations, having all kinds of options at hand. Our suite was lovely, it was divided by a door, each room having its own bathroom. We chose the Green stay option and we received a voucher for 2 drinks from the minibar, so the hotel management also understands the importance of sustainability. Although the city is vibrant, the area where the hotel is located was very quiet and safe, allowing us to rest and relax.

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