Where to begin? Firstly, we want to express our immense gratitude to Meriem for considering all the requirements my friend and I had regarding our room. Her professionalism and dedication to the hotel's clientele significantly contributed to making our stay at the Maldron exhilarating, largely due to her attentive care. The room, remarkably spacious and situated on the hotel's top floor with an impressive city view, was an absolute delight. Its impeccable cleanliness and regular upkeep speak volumes about the remarkable work of the housekeeping staff. Speaking of our excellent stay at the Maldron, it would be incomplete without praising the exceptional professionalism and thoughtful demeanor of Anthony. His presence filled with kindness, warm welcome, and rare elegance in the hospitality industry left an indelible mark on our stay. Every interaction with him was a paragon of exemplary service, combining both a deep knowledge of his profession and an authenticity that deeply resonated with us. His commitment to the excellence of customer service is admirable and undeniably elevated our experience to an exceptional level. A huge thank you to Anthony for making our stay so memorable and rewarding. Finally, a huge thank you to Zac, whose exemplary courtesy, affable politeness, and knack for conversation transformed our moments at the bar into unforgettable experiences. His ability to create a relaxed atmosphere while delivering sumptuous cocktails was simply remarkable. Every interaction with Zac was more than just a service: it was an engaging and enriching experience. His kindness and welcoming nature were key elements that added a special touch to our stay. A sincere thank you to Zac for making our evenings at the bar so enjoyable and memorable. In conclusion, our renewed love for Manchester, for the second time, is largely because we knew that at the end of our days of exploration (or parties!

Honestly, I could not have asked for more on a trip for my 30th birthday. Lovely welcoming staff and the rooms were stunning. I'm a gal that usually goes to a Premier Inn so it quite genuinely blew me away to see how slinky, sleek and stylish the whole place was. Gorgeous breakfast! Great staff! (Receptionist with the cateye frames; you were fabulous!) There's enough elevators where you aren't stuck if you're on a high floor. The Executive Suite bed was *divine*! The whole place was clean. I booked a little celebration package with a banner and balloons and it was a magical experience. (I even brought my heart balloon home with me on the train and it stayed floating at my house for another 3 weeks!) High quality and so so appreciated, please don't be afraid to email them ahead of your trip if you'd like to make it extra special. The attention to detail and the care taken towards guests is truly second to none.

Nothing!

Location was brilliant, was close enough to go out and yet in a location not to be disturbed when sleeping. Breakfast was lovely and there was plenty of choices. The staff were so friendly, helpful and went above and beyond. I have to give a special mention to Luca in reception and Joe at the bar. They were so friendly to us and so helpful. Luca is a breath of fresh air and as a first point of contact all.I can say is that your hotel is so so lucky, she's genuinely a really lovely person, full of smiles and help, makes a massive difference. Joe was again so friendly, sound young lad, my son is a massive football fan and was great that Joe was so approachable and engaging. The hotel was clean, nice vibe in the bar and that's alot down to how staff are. Thanks so much for a really enjoyable stay

Can't think of a thing🤗

Great location - comfy clean room - excellent breakfast. Reception staff were very helpful - in fact everyone was very keen to please and ensure we had a good stay. Small problem with the room key when we arrived - receptionist sorted it quickly and easily, accompanying us back to the room to make sure it worked correctly. Dinner was lovely - nice choice of food and wine which arrived promptly. Breakfast was excellent- lovely range of hot and cold choices including for those with special dietary requirements. Breakfast stays open til 10.30 which also enabled a relaxed start to our day. Parking is a 5 minute walk away - very easy. We paid at 16.30 on the day of arrival and were covered until 23.59 the following day.

Nothing - all good. There were a couple of issues with the room but reception dealt with both issues quickly and appropriately. We were really impressed.

Great breakfast choices - full range of cooked breakfast choices (bacon sausage, scrambled and fried eggs, beans, mushrooms, black pudding, tomatoes etc), cereals, pastries, juice etc. Very spacious and comfortable room in a great location - 10 minute walk from Piccadilly train station, 5 minute walk from restaurants and bars. Tea, coffee and biscuits in the room. Easy check in with terminals available in reception as well as staff - very handy if there's a queue of people waiting to check in.

Would have loved to have had a bath as well as a shower, but this is a very minor quibble.

Close to the center, great restaurants close by. Rooms were nice, clean and well decorated. Coffee and kettle in the room is always a nice touch. Self check-in online and self-serve key collection in reception made life really easy - hadn't experienced that at a hotel before, no idea if it's a new/unique thing or not.

Our room felt like it was on top of the train line. Probably could have figured that was a possibility prior to booking but.....I didn't.....and it was a little annoying. Not enough to put me off going back though. Also, I wish I'd have looked to see if it was possible to book a room with a bigger bed. Bed was comfortable enough but I should have checked to see if there was rooms with bigger beds.

3 years old, all good , nice location , near large car park and all amenities !

The reception staff were friendly but booking in was easy at the machines. The room we had (1120) was well equipped with tea, coffee, biscuits and Espresso machine. There was a large TV. If you are staying for more than 3 or 4 days there is not much wardrobe space, but plenty for a couple of days. Very comfy beds. There is an iron and ironing board. The bathroom was lovely with a huge walk in shower and hand soap, shower gel and conditioning shampoo provided in large bottles. The bar/cafe was nice too. Reasonable prices. TV's showing sports (on silent). Comfy chairs. Breakfast was buffet and lots of choice. Cheaper if you book on reception. Also do late night pizza! Parking about a 5 min max walk. Pay at the hotel for a discounted price.

Everything was great.

My brother sister and I stayed at the Maldron Hotel City Centre for 3 nights. We had a triple room. The beds were amazingly comfortable, and the room was clean and bright. The shower room was large so great for 3 of us. The breakfast was really tasty and there was a great selection to chose from. We all felt that the staff were outstanding it was a Sunday morning so the restaurant was packed but all of the staff were friendly, efficient, and professional and kept topping up the breakfast items. There was a guy that was sight impaired and the service that they gave him was outstanding and this really stood out. We loved our stay and would strongly recommend the Maldron Hotel Manchester City Centre.

I would say that some more storage facilities would be great there were only 3 hangers when we arrived but this was resolved by the staff really quickly.

The front of house staff were amazing with our 11 year old son who is disabled and one member of staff inparticular assisted me with paying for parking, sorting breakfast and completed an emergency evacuation plan for my son which we appreciated. He honestly could not do enough for us but unfortunately I did not get his name so i hope this gets to him and he knows he is doing a great job and made our stay that much better. Some of the restaurant staff were super helpful with our son also in the morning and accommodated us as much as possible, the room was spacious and the lifts were all accessible, location was excellent also.

I feel the whole hotel could be made a little more special needs/autism friendly with things like having symbols up as well as words on the signs or having the music playing a little quieter as it was quite loud in the lobby, having a dedicated quiet space in the restaurant also would be good for adults/children who feel over stimulated. I also feel that the restaurant could be more wheelchair accessible as we had to sit a distance away from the breakfast buffet with our son as the tables were placed very close together and we could not fit my sons wheelchair any closer, however if the tables were spaced better we could have sat anywhere and it would have felt more inclusive.