Clean and breakfast

The receptionist man was really not polite; first contact: I asked for an umbrella due to the bad weather and the only thing he said (really badly), after putting it on the desk was: “if you don’t take it back I charge you the price”; on the last day I asked as usual (I book all the time by booking.com) the total bill of my stay (I travel every weekend for work and I need it for the factory i work for) and his answer was, without being polite with an ironic smile: “get it on booking.com”… Conclusion: don’t get how people like these work in the “hotellerie”… you loose clients if you behave in this way and it’s a pity for your structure. Goodbye

The room was spacious and very comfortable, bright colours, comfortable beds, places to seat, good and hot shower, friendly staff, breakfast selection was just Ok

We didn’t like the parking option provided. 25 CHF a day seems to be to ridiculous provided that we have already pay to stay at the hotel. Parking at the parkhaus doesn’t really seem to make sense. If we have known about the price of parking we might choose a hotel elsewhere.

We found bed hugs in one room , but they changed to a diff room

Bed bugs in one room

We love the location. Train station is about 2 mins walk from the hotel makes it very easy to get to town. There is a supermarket, McDonald’s and cafes nearby. Room rates are cheap for swiss standard and they gave us Luzern visitors card which give us free transportation around luzern throughout our stay.

No fridge in the room

Room is nice and clean. Point of attention: missing a small fridge, to cool soft drinks. Breakfast is good. Not too fancy, butt everything what you need is there. Point of attention: The juice is not fresh. Bus station is nearby, just a minute walk from the hotel (3 bus lines during day time). Train station is nearby, just a 2 minute walk (S4 and S5 train brings you to and from the hotel to Lucerne main train station). Nice view at Mount Pilatus!

Missing Fresh Juice with the breakfast and a small fridge in the room.

Fantastic Stay at Holiday Inn Express Lucerne" I had a wonderful stay at the Holiday Inn Express in Lucerne! From the moment I arrived, the staff were welcoming and friendly, making check-in a breeze. The room was modern, clean, and spacious, with comfortable bedding and great amenities like a mini-fridge and coffee maker. The bathroom was also spotless, and I loved the large shower with good water pressure. The location is perfect—just a short walk from the train station, and easy access to the lake and the city center. I appreciated the complimentary breakfast each morning, which had a great selection of items, including fresh pastries, eggs, and cereals. Overall, this hotel provided great value for money. The combination of comfort, cleanliness, and convenience made it a memorable experience. I would definitely stay here again when visiting Lucerne!

Surprisingly big room, nice bathroom, iron, hair dryer and a kettle available in the room. Very good breakfast, served until 10 though, even on Sundays. Only 2 stops away from the city center by train and bus, stops are only 3 min away.

1. The sofa that we had for the children was too small for 2 persons. Please consider an additional bed if guest children are older than 5 years. I requested an additional bed but was refused. 2. Would be good to add a curtain in the bathroom, otherwise after shower you need a gondola to acces the bathroom. 3. Very expensive parking (25 chf/night) and extremely high exchange rate. For the money thay we pay you could surely provide parking for free. And I paid extra 50 eur because of the exchange rate applied.

The location was interesting. Although it was not in the city center, but the proximity of the train station was really perfect, and you would be in the city in minutes (sometimes in 3-4 minutes if you catch the train in the right timing. The size of our room (Family room) was perfect. The breakfast was good. Around the hotel, you can find shops and some restaurants.

The bed and the pillow were not comfortable. Regarding the towels, they can offer bigger ones. The entrance of our room didn't have any light, which was strange, as the light was only in the side of the kitchen.

The hotel was close to the local station with a good connection to Luzern. We were allowed to check in earlier. Breakfast being available from 6:30 am was helpful to us. There were a lot of options for vegetarians in the breakfast buffet.

The sofa bed was too small for two children. The size of the sofa bed was not clearly mentioned. The room was not cleaned on day two with only two new towels kept instead of four. We had to go down to the reception to collect the same as there were no staff available to send it to our room.

Clean room, easy check-in and check-out. Hotel provides a voucher for train to Luzern. It takes only 4 min to get to the Luzern. Across the street there is Mc Donalds, on the corner Asian cuisine. 5-7 min walk you can get to a few restaurants (Mexinac and European food). There are some constructions close to the hotel, but the noise did not disturb! Breakfast could be more variuos, but considering it as a basic range hotel was okay. Overall good hotel, just a but pricy.

We asked for the breakfast box, there were only sweet croisants, orange and water in it. It would be better to have not only sweet things there! Not a big issue of course! 😀