This hotel is located just feet from the Santa Maria Novella Train Station and the Tram to the airport. The quad room was huge and comfortable, and the staff were lovely! A great stay!

The pillows on the beds really need to be replaced as they are as thin as pancakes.

I can highly recommend this hotel as the place to stay. It was close to the railway station and an easy walk to the town centre. The manager, Saimir, was a wonderful Host. He made sure that I had a comfortable relaxed stay. The room was spotless and clean. The bed was very comfortable. The breakfast was wholesome and complete

Location ideal for the railway station yet quiet. Breakfast fine but you collect it from a counter and take it to your room. Room very well equipped (especially the bathroom) for its size. Very friendly welcome and very helpful, speaks English well.

Entrance, up two floors from a gloomy vestibule and in an old-style lift, doesn’t inspire confidence, and corridors are small, but the room was fine, if with no view.

Apartment is in city centre, within walking distance to all most famos places. We were ofered a parking 20 euro per night which is quite good. We got really big room, with comfy bet, smart TV, small fridge. Personel was very polite. We got normal brekfast which we had rto take to our room.

Air conditioning could be better

The hotel has a superb location! Just a few blocks from the central station. After that, is a walking distance from the main cultural landmarks. It's close to supermarkets, restaurants, souvenir shops, leather bags and apparel stores, laundry service shop. We love that the hotel offers to use a microwave and some items for coffee making for free. Also there is a kettle, cups and tea bags in your room. The size of the room is really comfortable, the beds also great. Our room was facing an inner backyard so we didn't hear any street noises. Also, the staff is really friendly and always have a great disposition to help!

Just a small detail, the aircon equipment maybe needs a filter cleaning. But that's all, everything was great.

Perfect location near main rail station. Short easy walk to main tourist attractions. Laundromat nearby. Very friendly and helpful hotel receptionists.

Room service didn't replace complimentary tea / coffee. Room was sprayed with a perfume that irritated my wife's sinuses.

Very helpful staff and a relaxed atmosphere. The shower cubicle was spacious and equipped with a multi-function shower. The location was great, almost just across the road from the railway station. There was a small selection of refreshments in the room, but more was available in the public area. There was a mini bar. I didn't use it, other than to remove the Heineken and use it to keep my more specialist beer cold. The room was secure having two locked doors before it.

There was no glass for rinsing after brushing my teeth. I used the cup that was in the room instead. The WiFi signal was strong on my mobile, but my laptop showed only a weak signal and struggled to connect. Sockets for charging devices were limited, although there was one next to the bed; but on the opposite side from the bedside table.

It was a room with a big area. It is 5 minutes away on foot from the train station. The room was excellent cleaned up every day. It is 15 min away on foot from the Palazzo Vecchio.

Newly renovated hotel in the centre of Florence. Beautiful rooms, maybe a bit small for a couple with 2 suitcases.

The rooms are on the 5th floor and the lift is very small.

The staff were very helpful and obliging the position was excellent ,just 2 mins from the train station,and it’s lovely to have a lift which often you don’t get in in the cities small balcony but enough. needed to keep door closed as very noisy all night outside. Also nice to have Netflix and a television that actually worked.thankyou Hotel Ester

Not much