This hotel made a wonderful trip even more wonderful. There are not enough superlatives to describe the customer service, the location, the design aesthetic, and the room comfort. I cannot imagine a better location for a hotel in Florence. The bed linens were of a very fine quality. This is a hotel for a discriminating clientele that seeks great value and a superlative experience. The hotel delivered in every single way and goes into the many memories I have from this trip.

I can’t think of a single shortcoming in this hotel. Some people might have trouble with the very small elevator, and if you think this applies to you, you might inquire before booking your stay.

The hotel is absolutely spotless. Location is fantastic, literally 2 min walk from the basilica, and walking distance from basically everywhere. Despite being in a busy street, the room was incredibly quiet. Our room was excellent in size, with a superb bathroom (with bathtub), super clean and modern. We decided the breakfast was not worth it for us as we wanted to leave early morning with our baby and grab something in the way, but overall I would highly recommend this place and would definitely stay again if I visit Florence one more time. Thanks The Frame!

Great location near station and Duomo, we booked the room with rooftop hot tub which was wonderful! Also ideal for a family as the room had two double beds plus a sofa bed, and two bathrooms.

Wonderful breakfast room (and breakfast options), cozy guest room, comfortable and clean bed, large and well appointed bathroom and shower. A little small, but I was expecting that. The twin sized sofa bed was perfect for our teen. It was made up and ready upon our arrival. Staff are friendly and helpful. Location of this property was perfect for our stay as we arrived and departed from the Florence SMN train station which was a short walk (even with luggage). Located in the middle of everything, The Frame was a quick walk to every site you’d want to visit while in Florence.

Brilliant location chose this hotel as it was very easy to walk to from the railway station also near the attractions very near the Duomo could pop back if needed to freshen up whilst out sightseeing. Very friendly staff - the reception staff gave good recommendations for restaurants and helped with any queries. The lady who served the breakfast was really friendly. Hotel had fun pop art of the Mona Lisa throughout. Was interesting to hear the history of the Frame Hotel and the Mona Lisa. Nice little touch the hotel provided refreshments laid out in the afternoon.

The location was perfect and was in walking distance to everything. the room was very very clean and very modern. the staff member (Daniel) was very professional, helpful, always has a smile on his face! the hotel main gate is locked all day long and it opens using your room key, although the front desk never disappointed us when we had shopping bags in our hands, they’d open the door from their side remotely.

the room we choose was very small, but that was expected because the photos in booking showed exactly the size of the room. this room is perfect for a solo traveler or two if their luggage/bags where small, one large suitcase would be fine, but i would not recommend 2 larger suitcases in this room. we will stay in a bigger room if we luckily stay in Florence in our future holidays.

Excellent location- walking distance to most attractions and great restaurants , outstanding staff- they went above an beyond helping and suggesting with every step of a visit. OK breakfast, room was very small for the price but clean and had an espresso machine, bath robe with slippers and minibar. We only slept and showered in it anyway. Have I mentioned the best staff you can ask for - thank you ! Would definitely stay with them again.

Nothing

The hotel is absolutely charming from the minute you enter the lobby, climb the beautiful staircase and arrive at your room. The artwork is so fun and the history of recovering the stolen Mona Lisa at this hotel is fascinating. The wine bar in the basement is fun and very unique. The breakfast has a good selection of choices and the staff was welcoming each morning.

Good location hotel; most must see destinations within walking distance. Very friendly staff, who greet you friendly, recognize you and are very willing to help out if needed. Good size, clean rooms. Good (strong) shower. Good choice hotel if you prefer a more modern hotel, compared to other hotels in Florence. The room was quiet and windows could be opened at night. I would definitely recommend this hotel!

I found the wifi a bit slow, but still very doable. The breakfast buffet was nice, I could see there are many options, but unfortunately quite some items were not refilled, with (almost) empty plates/bowls thereby limiting my options, whilst it was only 8 AM at that time! I was not a fan of the coffee that was served at breakfast, while I usually love the coffee/espresso served in Italy.

I was warmly welcomed by Daniel, who was very helpful throughout our stay. He answered questions, looked up information about places we wanted to visit, and helped us make a dinner reservation for Saturday night. Everyone I came into contact with was kind and helpful. The location was excellent - very close (5 minutes walking) to the Duomo, and about 10 minutes walk to the Ponte Vecchio. It was also centrally located to other sights. They also have a free bottle of water that can be refilled, as well as a snack happy hour, which was a pretty neat concept. This is definitely a place I would stay during a future visit.

The room was pretty small, which is on par for many places in Europe. The bathroom was also pretty small. However, I was able to get a king bed, which was very comfortable, and the room was well-appointed even though it was compact.