The location was great, being part of the star complex meant there were many restaurants to go to right in the area of the hotel. It was also only a short walk from the beach and Pacific Fair. The rooms were immaculate and the pillows so comfortable. The pool was one of the most amazing I've ever experienced with a beautiful atmosphere. The whole place just felt luxurious with a not too expensive price tag. I highly recommend The Dorsett.

The only complaints I have is that the room service didn't work and tried to call reception and they didn't answer. Also the pool bar closes too early! Needs to be open until at least 7pm!!

I loved the location and the facilities, especially the pool area, very clean and staff were friendly

only thing that was disappointing is that I didn't get my bond money back from the room, even after they said it was okay and it should be back in my account in a few days, possibly got lost In transit, I'm not sure still kinda annoying

I stayed at the Dorsett Gold Coast and had an excellent experience! The hotel is modern, well-located, and very well maintained. My room was comfortable, clean, and had a beautiful view. Breakfast was one of the highlights — delicious, with great variety and quality. I also had access to the VIP lounge, which was a fantastic bonus: quiet, well-equipped, with drinks, snacks, and excellent service. The staff were always friendly and helpful. The location is perfect, close to the beach and many great restaurants. I would definitely stay here again and highly recommend it to anyone visiting the Gold Coast.

A classy well priced borderline 5-star hotel, with all the right trimmings. If you can get into the rooms that give you the executive lounge access, you'll experience just how good this place really is - that lounge, that view and that service was world class. Stylish and well equipped rooms with discrete but consistent high-end service, there’s not much better on the GC - if you’re looking for a Broadbeach / Casino experience.

The pool needs to be heated in winter - the weather was glorious and the location and pool itself is spectacle - but a little warmer pool water would make it better.

Loved the hotel . The Cafe was great . The staff in the Cafe were lovely and made the best coffee . The gentleman that works there was really funny and extremely friendly . Gabi was also lovely and friendly . Always nice when staff want to have a chat and enjoy working . Nothing was too hard when I asked for my coffee to be made in a certain way . . I also liked the free bottles of water. All staff were lovely and professional .

I really didn't like how people leave thier towels on the pool chairs This made it difficult to know whether the chair was taken or not .It was extremely frustrating. Staff need to monitor people leaving towels and walking away . Or make a sign ." Don't just leave towels on chairs when not in use" . Sorry but when you're on a holiday and you want to relax I don't feel I should be fighting over a chair . The orange lounges with cushions need to be cleaned .

The hotel is modern, very new, and exceptionally clean. Our room was spacious and came with a fantastic view! The check-in staff were incredibly friendly and welcoming. The location is excellent—within walking distance of a large shopping mall and conveniently situated next to The Star Casino, which offers a variety of dining options. It’s especially convenient if you don’t have transport or prefer not to venture too far. Despite facing the main road, the room was surprisingly quiet, making for a peaceful stay.

While the front desk staff were very friendly, there was a lack of attention to detail that led to a booking error. We had reserved 3 rooms and provided email confirmation at check-in, but only 2 rooms were processed. The staff appeared distracted, chatting among themselves and with us, which may have contributed to the oversight. Even after showing them the printed confirmation and explaining the situation, it took some time for them to fully understand the issue. Additionally, there were no slippers provided in the room, and parking costs $20 per night. The car park is quite a distance away, requiring a walk from The Star Casino back to the hotel. The Wi-Fi connection was also noticeably slow compared to other places we’ve stayed.

This hotel definitely stretches my budget but I was not disappointed by what I got for my money! Rooms are very attractive, practical, well appointed, beds were super comfy, actually had good pillows! The soundproofing is excellent which is really appreciated given the proximity to the GC highway. That proximity is a good thing of course as the location can't be beat! We went in rubbish weather so really made the most of the integrated experience with the casino and dining options, which were all great.

We went in drizzly weather so an integrated covered walkway to Pacific Fair (like there is to the Convention center) would have been really appreciated! (or better yet, bring back the monorail!). Still, a walkway to Pac fair would be a practical improvement to the integrated experience that this casino complex offers.

The location was great with quick access to the beach and shops. You would easily be able to get around on the tram as well. I liked the fit out and cleanliness. There is room service options. The pillows were nice, the room was serviced. It wasn't too noisy. Staff were all incredibly friendly and they approached my daughter on arrival to gift her a teddy which was a lovely touch.

The only things I could suggest - give a spare blanket, the handwash is too far from the basin, put more spaces to hang towels and wet clothes, everyone is there to go to the beach or pool so a couple of extra hooks as well as towels would be a great touch. The inclusions in the way of tea/coffee water could be improved. Even just leaving some bottles of water and a light snack like biscuits would be a nice touch. I know about the carparking but I think most people would find it quite confusing on their first trip. I could also suggest some better offerings for room service breakfast.

The pool area was the highlight. Beautifully presented, loads of beds (just make sure you get there early for a shady spot) and the pool bar has excellent food and drinks for a good price. The room was comfortable and clean.

The reason why I have marked this hotel down is the staff. Some of the staff we encountered were quite rude and looked down their nose at you. We were out all day until 3pm and our room hadn’t been cleaned, so we went to reception to request it could be and she didn’t even look at my partner and just said ‘oh the cleaners must have gone home’. Didn’t offer any apology or an alternative. We also encountered a staff member being very rude to another right in front of customers which isn’t pleasant. It’s a real shame because the hotel was stunning, some staff just didn’t seem to care.

Thank you Dorsett for a lovely stay! We stayed here for a birthday celebration and were made to feel very welcomed. Staff were very friendly, checkin/check out was easy and quick. Location was AMAZING! Less than 5 minute walk to Broadbeach restaurant and cafes, and the beach was near by. On Easter Sunday there was Easter eggs hidden around the lobby which was cute of the hotel to do. Overall will definitely stay again and highly recommend

Breakfast was average but could have been better. The bed felt a bit small for a king so not sure if the room was mixed up.