Great food, good staff and very accommodating.

The rooms were not accessible via elevators directly involved us dragging out heavy luggage through a flight of stairs, a.ramp.on the side would have helped.

The hotel has dream views over Zurich and with the Tram station is just a 5 minute walk away from the hotel. The room we had was nice and modern. The breakfast was good, delicious cheese, really good eggs (whether scramble or other styles), apart from the incident in terms of meat selection. Overall we had a good time there. For those who arrive with a car, the hotel has a carpark and the charges are reasonable compared to what you will get charged in the center.

The room was facing towards arrival lobby, hence people who were hiking could see into the room and in the morning you were greeted by the garbage truck. A bit unpleasant and surely not worth the money, if you get a room with this kind of location. During breakfast we were told that meats can only be ordered from the menu, it seems like the person is still trying to find to slay a cow or pig to get the meat to the breakfast. I am for not wasting food, but then i need to make it clear to guests and when someone orders meat to actually bring it and not ignore it!

Where the property was located was fantastic (20 min tram ride from main train station) as it backed onto the most magical forest with walking tracks, therefore was lovely and quiet. The room we had was great, beds comfy, decent space, with a couch and area for luggage and enjoyed use of the Nespresso machine in the room. Clean. The Fondue Chalet (on the property) was such a wonderful traditional Swiss experience. We had the fondue and it was delicious. Overall a lovely hotel.

Breakfast was a little limited in choice (no bacon or sausages) but what was available was nice.

I had a wonderful stay at this hotel and can highly recommend it. My room was comfortable and provided everything needed for a pleasant stay. From the balcony I had a stunning view of Lake Zurich and the Alps. The staff were friendly as well as professional and the breakfast was also excellent, offering a wide variety of options. The location is very quiet – the Zurich Zoo is within walking distance and I appreciated the convenience of safely parking my car in the hotel's underground garage. Overall, my stay was very enjoyable and I look forward to returning in the future.

the location is excellent. very accessible. the tram #6 is only 3 mins walk from the hotel and it goes right to the central town. staff are amazing. very welcoming and helpful receptionists. the cleaning service is exceptional. they took care of every detail in the room to an extent where they decorated our own tissue box which we had with us while traveling. very toddler friendly. if you have a baby they'll enjoy their stay. the view is so beautiful. you get to see whole Zürich from the third floor if where you're staying. Breakfast is so fancy. the waiters will take care of you and make sure you're taken care of.

nothing I can think of...

The location was amazing surrounded by nature and there is a sorell park nearby for walk. Room was so clean.

1- The breakfast is kinda boring for long a stay. 2- the air conditioner is not working properly it was so hot but the staff brought a fan which saved us. 3-There is Indian staff at the restaurant was so rude and had a temper i asked him to clean a table because the view was nice and he ask me to find a clean table i told him you should clean this one for me he told me this is my job I’m the one who will decide just find a clean table and i was like okaaay, but otherwise the remaining staff were so nice and helpful.

Amazing room design, high quality costemic products available for usage, mini bar filled with local healthy snacks, balcony with an ash tray for heavy smoker as I am. Additionals offered for a reasonable price as yoga mat or back pack. Iron and Iron bread available in the room, so no need to request.

-Unprofessional cleaning staff, entering your room at around 17.00 pm. without knocking the door but just opening it with the room card while you are loudly saying : No No No . -Too high volume acustic, you can hear everything and everyone in the hall outside of your room.

Beautiful hotel and view! It is in a peaceful setting and not too far from the city center. Accessible by tram or a short taxi ride (I recommend Uber over taxi, as it is more economical). The rooms were clean, modern, spacious, and nicely appointed with thoughtful amenities, such as robes and slippers, an iron, and coffee and complimentary water. The staff was friendly and helpful. The breakfast was delicious and the grounds are beautiful to walk with ample space to gather and relax. It was also wonderful that the front desk is staffed 24 hours, as our trains were delayed and we arrived in the early morning hours.

The rooms in the newly renovated section do not have air conditioning. They have a fan and a window/door that opens, but no screen. I realize this is common for Europe, but we are accustomed to air conditioning and the temperature was in the 80’s F (above 27 C), and we found the room uncomfortably warm and stuffy. The day we left (in June) the temperature was predicted to be 89 F (31 C), and I believe that would have been unbearably warm in the room. One other disappointment is the I ordered a cake through the hotel for my son’s birthday, but it was never delivered. Everything else was truly wonderful!

Our room was beautiful, the views STUNNING and the staff were all brilliant - couldn’t do enough for us. We also liked that it was out of the main city, so we could unwind after a day of exploring.

The breakfast was a bit limited in my opinion, very few options and hardly any hot food unless you wanted an omelette or fried eggs, you had to order them separately - which is fine, but wasn’t a huge amount of selection.

The location is stunning and you feel at one with nature although so close to the city center. The terrace and outdoor area is a big plus and we were able to eat a perfect breakfast outside. The breakfast is with local produce and of excellent quality. The tea selection is also one of my favorites. It is also great connection for public transport and it's easy to jump on a tram to get you where you want to go. The forest is just behind you with lots of path options for shorter or longer walks.

I had hoped for rooms close to each other as we requested, but this request was possible to meet. Hopefully next time this will be different.