1. Coffee machine in room was great. 2. Good to have to the ability to cast to the Tv (as most channels otherwise were in German understandably) 3. Check out of midday was fantastic. 4. The hotel looked after our bags after check out til our train in the evening

1. TV turned itself on randomly. Twice when we entered the room on different days it was on (despite no room service unless requested - which we didn’t) - also turned itself on at 4am one night - very odd. 2. Went to the hotel restaurant for dinner on a Saturday night at 8pm only to be told the kitchen is closed so a drink was the only option - bit disappointing especially for a Saturday. 3. Main bedroom light wasn’t working - switch on the wall did nothing so we used the bedside lamps

The room was comfortable, as was the disabled friendly bathroom. The restaurant offered very good food for dinner. The pool was clean and we were alone there. Hotel manager came across the street to our building to assist us with the TV and other technology in the room.

We could not order coffee or food/ snacks after 10 AM. The pool was cold , though we understand energy conservation. Our room being in a separate building was a minor problem walking back from the pool On a cold day, it would be a bigger problem.

Cleaning of the apartment is done really nicely during our stay, really thick curtains help to sleep good even during early morning/day time, apartment kitchen is very well equipped, reception and restaurant staff is very helpful, good breakfast, zoo and cable car is 10-15 minutes walk away, lot of shops, restaurants nearby, love the park nearby,

Apartment lift was not working, not a big issue, but family with kids and luggage can be a bit of issue,

size of the room

Room was in another building and with a kid it was unconvinied to use amenities. Room was not the one from pictures and it was not that clean.... Building was full of teenagers having Bachelorette party or something so they woke us up at 6:30 coming from party ... they where not that loud in the hotel though or we where lucky to be far away from them (first floor) ... overall it was an ok stay especially if you are family with kids

Breakfast was really good, I definitely enjoyed making myself a waffle! The selection of cheeses, meat cuts and jams for your pastry was great. As someone mentioned, it’s not really well organised, but I guess there’s some reasoning behind it :) Hotel has two buildings, we lived in the new one (I guess). I know there is a pool in the hotel, but unfortunately I didn’t have time to try it out. The location is nice, metro is near and it’s a 10-minute walk from the central train station (and the Dom).

The room was ok, but walking to another building for breakfast isn’t really convenient. We had a nespresso coffee maker with some capsules (not really tasty) and no kettle, which was disappointing, since you can’t have your evening cup of tea 😕 The cleaning could have been much better! I can’t say that the room was dirty, but it’s something you notice. Clean towels had other people’s hair :( Shower cabin wasn’t the most convenient, water got to the bathroom floor etc.

The room was spacious and clean, very good location near the river and within walking distance of the main city. The staff were friendly and helpful when needed.

There was no lockable safe in the bedroom (an option to drop off at reception, but this is not the same). Air conditioner made some weird noises on one of the nights.

The hotel was fantastic, and the location great, 10/15min walk to the Cathedral, and you can get cabs easily quite cheap if you prefer.

My only gripe was the pillows... sounds silly, but most hotels always have a spare in the cupboard, it was the only thing that let the side down, and cost me a decent night sleep. Apart from that great.

Only spent one night, but it was very spacious, clean and in a quiet and calm area and not too far from the train to get to the city centre. The bed was extremely comfortable

The door looked like it had been broken into previously so there was a small gap and didn't quite close properly which was a little concerning

The suite we booked was wonderful and the kitchenette very helpful as we stayed for 10 days. The location is spot on, near public transport and within walking distance to the Rhine. We shall definitely come again.

The WiFi was wobbly in the first few days of our stay and the reception said they had trouble with the provider. They sorted it out and it worked just fine.

The room was very clean and was a very good size. The location was excellent, and staff were brilliant communicators and couldn't have been more accommodating. The breakfast was excellent and there was a very good choice of foods to suit everybody.

When we booked through bookings.com we booked a double/king size bed - when we arrived, it was two beds pushed together. It was explained that none of the beds in the hotel were anything different than two beds pushed together, but by this token, Bookings.com shouldn't be advertising it as such. The water in the rooms is sparkling only, should be the option for still.