I had an unexpected stay at Novotel Bern Expo Hotel due to a river flooding in Zermatt, which prevented me from returning to my original accommodation. Despite the stressful situation, my experience at Novotel Bern Expo Hotel was made significantly better thanks to the exceptional service provided by the staff. She went above and beyond to assist me during my stay. When I explained my situation, she immediately took action to ensure that I had everything I needed. She provided invaluable support throughout my stay. She helped me with the check-in process, ensuring it was as smooth as possible given the circumstances. She also offered practical assistance, such as finding a room that suited my needs and so on. She frequently checked in on us, offering comforting words and making sure we were okay. Her genuine care and concern helped to alleviate our worries and made us feel at ease. Her exceptional service, personal attention, and kind words turned a potentially difficult situation into a pleasant and memorable experience. I highly recommend Novotel Bern Expo Hotel, not only for its comfortable accommodations but also for the wonderful staff who go above and beyond to make every guest feel special.

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Everything was just great. My kids especially enjoyed the play facilities by the reception. Absolutely the best weekend I had in a long time. I have already recommended it to friends.

Only disappointment was that the breakfast would have been an additional 29 CHF per person. Which is why we had our breakfast elsewhere. The first day we had our breakfast in Coop Restaurant in Wankdorf Shopping Center which was great because again there is a playpark there. But on the second day it was closed as it was Sunday and we could only get breakfast at the main trainstation. Nevertheless, we still had a great stay!

We arrived during a UEFA Euro 2024 match. The environment at the lobby bar was fabulous. Festive and family friendly. The staff was great throughout our stay. They helped in every way. Breakfast was fantastic and the hotel location was just right.

Even though breakfast was fantastic, we found it was a bit expensive. Adding the parking charge made our stay slightly above budget. Furthermore, checking in took longer than expected.

Spacious room, comfortable bed, friendly & helpful staff, good food, parking lot (extra charge 22 CHF per day). The receptionist helped me bring the extra blanket because I want to use the sofabed (no additional charge). She also offered me a free ticket for the bus or tram. There was also a water dispenser near the elevator for drinking. Very good experience in this hotel.

It was perfect choice of choosing Novotel Bern with family and two kids. Good comfortable stay and super location. View of tram station from your room. perfect hotel to move any were in Bern and other places. Don't forget ask for the free pass to travel in Bern. Highly recommend to choose this hotel if your going for vacation with family. Supermarket are near buy, so you can save the money 💰.

Found few spiders near to window. Same was informed to the staff and cleaned.

I would like the cleanliness of the hotel and easily check in and helpful staff during check in and breakfast good

I would say food is expensive in hotel and they charge money for room services and reception need to know inform about the services and room was quite for 3 peoples and elevators quite small it’s not wise to spend money with high money could be finds better options around.

Everything was fantastic! The breakfast buffet was incredible and the decor of the lobby and bar was really enjoyable! Staff was incredibly friendly and helpful and I wouldn't hesitate to go back and I'll tell others about it for sure!

The only thing I can complain about, was the pillow on the bed. It was a big square pillow and kinda hard. If I just used it as it lay on the bed, my feet hung off the end of the bed. If I scrunched it up so my feet would fit, my neck was in a bad place for sleeping. But that's a minor detail. I know usually most people want bigger pillows and I'm very likely a big exception here.

The hotel is located 30 minutes walking distance from the city center, however there are tram and bus stations right across the street. If you stay in a hotel as a tourist you can acquire a free travel pass that allows you to use all kinds of public transport during your stay. I did not know that, but the very helpful receptionist informed me and helped to download necessary apps.

Nothing. It was wonderful.

Spotless… very clean (as Switzerland is!) Outstanding customer service, very polite and helpful. Car parking was very easy Location

We stayed in Novotel in Paris before we travelled to Switzerland. Unfortunately, there was neither a fridge nor a microwave which we had in Novotel in Paris. These 2 appliances could be very useful especially when you have children who would want warm milk middle of the night!

Th room was quite nice, modern and clean. The staff was quite welcoming and helped. The location, specially with the card to go around the city without having to pay, was great.

The elevators were a bit slow (eventually one has to wait a lot, and, more than once, we gave up on waiting and went down the stairs - but we were on the third floor). Sometimes the reception was a bit too full.