Hotel is very spacious with great space for kids and its own aquadome. Very helpful staff. Breakfast buffet is excellent - a wide range from continental items to cooked food like bacon/sausages. black pudding, eggs, plus cereals/fruit/porridge. Evening meal is also very good with a range of items in the buffet. lamb, curry, stirfry, gluten free and much more Also minimal snacks at certain times from the bar or Jersey Joes the American style diner

The lack of ensuite rooms for those with disabilities. They have a communal shower room at the end of the corridor but most disabled folk do not want to have to start carrying items to the end of the corridor to have a shower, There are some rooms with small baths, i think these kud be converted to room with walk in shower. They have a few accessible rooms but mostly for families. The alternative is to book one of the self catering flats but that an extra £200+just for a small apt.

The main thing that stands out about this property is the exceptional service. Every single member of staff does their job with utmost courtesy and professionalism and it makes you feel welcome and valued as a guest. This is the second time in two years I have stayed there. On both occasions I had an early flight arrival and turned up at the hotel around 10:00am expecting to just have to store my bags for a bit. On both occasions the room was ready for me to check into straightaway. The hotel is particularly good if you are travelling with children. The pool area with waterside and lazy river is very impressive, and my son loved the arcade area and the nightly kids disco. We loved our stay here and fully expect to come back again.

It’s a very minor gripe but the changing area for the pool is very small, they could do with expanding these if at all possible.

We love the pool and the breakfast, astika the flow rider instructor/lifeguard was amazing, really is an attribute to the hotel and made our holiday, it takes a certain personality to be able to interact with any guest and he made everyone feel welcome and always has a smile on his face.

Quite dated could definitely do with a refurbish and air con installed for the hotter months, also can’t really be helped but not sure if it’s the water of ice cubes but there’s a really strong chlorine taste in any drinks with ice or the drink pump we couldn’t work out what it was.

Hotel was extremely clean and breakfast buffet was excellent! Hotel staff were all very friendly and helpful. Room was spotless and very clean. It was spacious and bed was ok to sleep in. pillows were a bit weird but that’s to be expected isn’t it! (they weren’t mines from home) The pool was superb!!! warm and clean and plenty of things to do for the kids.

There was night entertainment but we personally felt the kids ones were put on far too late, especially when they already had an exhausting day. Also the choices of vegetarian/vegan were very poor. Basically eat chips most evenings which was not ideal. Needs to be more choice of food options in the evenings.

Excellent breakfast and staff were all very friendly, There was also a good range of facilities. nice pool and gardens to relax in.

Food was quite expensive on site, although there were plenty of alternative places to eat within a short walking distance. They run a discount scheme which we made use of for drinks, but could not see the reason for having to having to preload a card with money just to receive the discount when you could have equally well have just shown your room key.

Breakfast was great selection. Hot buffet & continental choices. Was kept well stocked by the staff. Was quite busy but not really an issue but obviously meant a queue for the hot buffet, but we worked around it. My daughter especially liked the pancake machine. The hotel had entertainment every night in a night club shows etc like a ABBA night & magician. We didn't use it. Also a pianist in the bar each evening. Different restaurants in the hotel, American diner, Italian, buffet food from various countries. Sorry didn't use as went out. But judging by the numbers of people in them I'm assuming they were quite good. Great pool area with cafe/bar for use which we did use.

The hotel had a few bus tours which meant volume of people was an issue for the breakfast. Tried to gauge a good time to go down for breakfast but didn’t succeed on any day. So just ran with it as we weren’t stuck for time ourselves. The room we had was at the back of the hotel. Not a problem room was clean & adequate for our needs until the church bells started. Rang from 07:00 every morning every 15 mins. Became a joke in the end & got yse yo them bug gor other people this might be a problem.

Breakfast was wonderful, so much choice. Dining room welled planned making it comfortable to get around to collect food from the different stations without having to queue. Very friendly and helpful staff. Service with a smile! 😀 Bed very comfortable. Room compact. As older guests we thought it would be a very noisy stay with so many young guests but we were never disturbed at all. Always managed to get a vacant disabled bay in front of the hotel.

We experienced very warm weather on our two night stay at the Merton Hotel. My main complaint was the extreme heat in our room ( room 549), no air con but there was a fan which wasn’t very effective, not throwing out enough cold air. Unable to leave the windows open at night due to traffic noise. Resulting in sleepless nights.

Buffet breakfast. Good selection, Well cooked. Facilities clean and tidy. We were impressed with the environment and all staff acknowledged us, which became very noticable. Very good welcome at Reception and upon leaving.

Hotel was larger than expected, but was overnight stay and we were impressed by our experience. Did not find much to fault, except our room was very hot at night and we had to locate the radiator and reduce temperature that was set on 10! Opened windows and temperature improved.

The breakfast was ok when it was finally out. Sometimes a little cold. Considering one of the guys were bragging about 750 people being in the hotel most times you would have thought they could cope better.

The fact people’s tables kept being given away, this happened to us and we were asked to move to a table where people had already put their stuff so I refused. The next day it happened to other people near us, the system just does not work. Staff would be better off filling up missing items rather than standing chatting and waiting for a single plate. The parking number plate was entered wrong by the hotel which meant we had to keep going back to correct it. It wasn’t until the last time we were about to leave that they apologised and said we have entered it wrong!

My friends and I loved the look of the facilities. Lots of different areas to sit and eat. The entertainment was good. Although the Andrew Lloyd Webber musical singers were allot better than Abbaloo. Still all good fun. Staff were very friendly and always helpful. The staff really made this stay wonderful. They worked hard and the place was spotless.All with friendly greetings and a smile.

Restaurant we wanted to go to on the Monday was closed. Would have been nice if they had mentioned that on check in. Apart from that nothing. Everything was lovely.