Bed was very comfortable. Room itself was spacious and had a balcony with a pleasant view of the town and surrounding mountains. Good, peaceful location with nearby supermarket and eateries if you don't mind a c. 20 minute walk from Interlaken Ost train station. Although the hotel shares premises with a hostel, no disturbances from backpackers/hostel customers. A comfortable, reasonably priced middle ground between the many low priced hostels, and the high-end hotels in Interlaken.

The shower head mount did not fasten properly and kept slipping, so I had to hold the shower head up manually, and the shower space itself was a bit cramped, kept bumping my arms into the racks mounted on the wall.

Wonderful location, lovely staff and reasonable comfort and rooms. Just needs a bit of an update. It looks like the place would have been incredible maybe 20years ago.

No aircon in the room, which was ok with a fan and open windows but some block out curtains would be beneficial given the amount of windows in the room. Overall it was a nice place to stay for a reasonable price given the costs in Switzerland!

This is my second time at this resort, this time with my family as I wanted them to experience the amazing view facing Jungfrau Mountain! The staff were very friendly and supportive. Good ambience, my kid loved the place and their dog. Renovating the rooms would be a great idea to make this place more special because it has great potential especially with the great view it has the garden and pool.

Pillows were not that much comfy. The room’s floor cleanliness. No fridge in the room.

There were a cute cat and dog near the reception area. Only could see once but it both pets were really friendly. There is nice lounge area to have a drink and sit for sometime. Hotel is little bit old, but overall liked the stay there because of the nice atmosphere there. Short walk to interlaken town but it is scenic walk. Staff were excellent in accommodating our requests too. Overall had an excellent experience there.

At day it's good to be in a manor house, there's elevator, free drinking water and use of microwave in the pantry, located near the street and bus stop, good view from room balcony

Feels like scary especially at night because feels like it was an old manor house and feels like someone is looking at you, theres a big dog that makes me uncomfortable, the staff made me waited too long until she forgot already that I was waiting in the stairs because of the big dog that blocks the way

Our triple room had balcony with breathtaking views of the mountains, Good wifi, location 12-15 min walk to the Interlaken Ost train station but public bus stop at 1 min walk from hotel if you dont want to walk on a flat road. Eating places nearby. Free water dispencer at the lobby area. The hotel is old and needs update to its decor but for Interlaken it is v good as we spent most of the time outside.

Bed was comfy, I got upgraded to a double bed room on the top floor with a view to the Alps! There was a mini fridge as well which was handy due to the heat. I suffer from arachnophobia and there was one in my room, I asked the reception for help, they said they'd send someone - when I returned later that day the thing was gone (not sure because it ran away or they killed it but at least they offered!). It was quiet at night. To be fair, no one was sitting in the garden so that might be it. It's probably worse during summer. I stayed 4 nights and defo would stay again.

Room can get hot, there's a beautiful double glass door to the balcony but I didn't keep it open during night as the first day I accidentally let a fly in and she wouldn't leave. Didn't want to attract more bugs etc. The shower is great but the pressure was extreme so just something to keep in mind. Nothing else or relatively bad comes to mind.

I was initially sceptical seeing the reviews but believe me it was a great property with the best views, reasonable pricing and great people. I am so happy I booked this great place. We booked a triple room and it was so spacious with an absolutely lovely view of the mountains. They have an option to microwave which was very useful to heat up some ready to eat stuff. They very graciously allowed to use their bowls etc for heating. Location is also good. There is a bus connecting directly to the train station ever half hour and if we plan a bit it will not be a hassle at all. It was an amazing stay for us. The property had a vintage vibe to it.

Nothing

Beautiful building from the Victorian Age with all the exquisite features still intact. Full of charm, deeply evocative of a romantic era. The enlightened hotel management does the building justice and the staff are relaxed and happy, which is contagious for the visitors. Grand but very friendly atmosphere, which makes it unique. The rooms are modern and functional, but walking out into the corridors transports you to a different era. Having arrived by night, I was amazed by the view when I opened my curtains in the morning. Beautiful landscape, so peaceful. The Victorian terrace hasn't been messed with since, and the wrought-iron balconies are intact, with no trace of modern paint, thank God. A truly special stay.

I had to keep applying pressure on my shower to make it work, but this did not spoil my stay in any way. The room was bright and spotlessly clean. The fact that they do not serve breakfast did not bother me in the least. There is a bakery closeby and it is a lovely area to walk about.

The view from our room was absolutely amazing. The room was very large for what I expected. The bathroom had good space and good water pressure. The location to bakeries, restaurants, and grocery stores was nice.

There was a guest who screamed in the hall after midnight, followed by loud laughter and conversation from a group of friends in the hall. The room was warm, but a fan was provided.