Everything. Nothing to complain about in terms of the property.

I really do not like every single thing having a service charge. I pay for a room and then discover service charges for the cleaners, the staff. Really when did we become an American state! A buffet breakfast - you help your self - and they add a £6.50 service charge. It’s shocking and really putting me off. I tip good service. I pay for a good room and then I have to pay a service charge to have it cleaned. I personally would prefer if you paid staff a valued amount instead of putting onto the customer all the time.

everything was great in the hotel, easy to get around, plenty of facilities. Room was a great size and very clean Lovely to have water jugs and water to get for free in the corridor

I wish you could move or black out the mirror it was huge and by the bed and not relaxing to keep seeing yourself also for single female travellers would be great to have an additional locking system that externally no key can open finally the ironing board was quite heavy to move and should be not hung up. Probably fine if you have strength or no ailments but with arthritis was quite hard to life out

The location is excellent—just a short walk to Blackfriars and Waterloo stations, with a bus stop only 300 meters away and taxis readily available. Major tourist attractions like the Southbank, London Eye, and Big Ben are just minutes away, while Waitrose and a pharmacy are also very close. The room was very clean and comfortable, and I appreciated the daily supervision of the cleaning staff. The hotel provides a WhatsApp service for the butler, which is incredibly quick and efficient. The overall atmosphere maintains true five-star quality. Special thanks to Jairo, Shuma, Babs, Danniela, Maria, Lilliana, and Joy for their excellent service and thoughtful complimentary benefits. This was our fourth time staying at Sea Containers, and we keep coming back for the staff’s gentleness, professionalism, and the consistently high quality offered.

The hotel lacks a business center, a pool, and kids’ activity facilities, which would be expected at a five-star hotel.

We love this hotel - our 4th year coming back there and won’t be our last. The staff are always so hospitable and kind, especially the porters, who are unfailingly polite and constantly smiling. The rooms are always so comfortable, with the beds especially so. I like to sleep on hypoallergenic pillows, so whatsapped the hotel account on day 2 and within minutes a kind gentleman brought a selection of about 8 pillows for me to choose from. I can’t say anything positive things about this hotel. A true ‘home away from home’.

Nothing. Mild frustration that we were met with a bit of attitude at check-in for asking we could check-in early, but that’s it.

The breakfast was quite good with a wide variety of options. There was plenty to eat and everything was fresh and well prepared. However, the breakfast menu didn’t change at all during my stay, so it got a bit repetitive after the second day. Many of the staff were exceptionally kind and helpful — especially the bell staff, the person who helped me when I entered the wrong address on Uber, and another who assisted me when I was late for a tour and couldn't access WhatsApp. Their support really made a difference. While some staff were very friendly, I found the restaurant staff to be less warm and welcoming. Also, not all front desk staff were friendly — some lacked the hospitality I expected.

The location was not ideal, I had to use Uber frequently to get around. If I visit again, I’d prefer to stay on the other side of the river.

There is a lot to like (even love) about Sea Containers but for a property claiming to be 5-star, there are some fundamental big misses. Good Whilst the building itself is a triumph of brutalist architecture the interiors are brilliantly funky and modern. Decor - in the room it had a modern vibe and looks really cool. Well stocked mini bar, big tv, and a good size bathroom. The shower was super. Decor - lobby area is stunning and fun! We loved the notice board with the changing humoured messages. Location - next to the River Thames and the restaurant and bar are great for people watching Food - the meal we had in the restaurant was good (with London level pricing 😄) WiFi - no issues here, fast and easy to access Lovely private patio area (it’s ok though Sea Containers, I’ll water the plant pots for you!) Could be better The bed - small and uncomfortable. Why spend all that time and effort having the room look fabulous and then put a lousy, uncomfortable, tiny bed in there! Hunt the light switch - they are all over the room and well hidden and sometimes they didn’t seem to work. It seems that whoever has designed this room doesn’t actually use hotels - there does seem to be a lot of dead space. Noisy air con - I mean, in this day and age! Stay for Supper - a great idea which we upgraded to but a bewildering process where some staff advised a booking hadn’t been made, the website confirming so then getting an email saying there was one and the restaurant advising that we had! It then resulted in us being over charged on the bill rather than discounted!!! Staff are a bit hit and miss. Some are professional and helpful and others are a tad surly. If Sea Containers wants to stay at the 5-star end of the market then it needs to up its game a tad otherwise it risks being a glorified 4-star wannabe. Despite all of this. We love what the hotel tries to be 👍

Loved the location and the view of the river. Room was really spacious. Staff really friendly and helpful.

Lifts are slow (one out of order too).

The suite was stunning, spotless, beautifully designed with lush interiors (shout out to Tom Dixon, his pieces are incredible), and the bed was super comfy. The real highlight was the large double balcony with breathtaking views of the Thames, Blackfriars bridge and also Canary Wharf. The bathroom was also a 10/10 (we were not expecting a free-standing bath). The room service was also great, the thick chips were to die for!

Both TV placements in the suite were slightly awkward for viewing, but it’s a minor issue. Also, the people scanning the riverbed with metal detectors when the tide was low took away a bit of the serene view, but I guess that’s part of the riverside charm.

The hotel itself is beautiful and luxurious. All of the staff were so friendly and always happy to help. Buffet breakfast was excellent, one of the best we’ve had! Would love to stay again. We were also gifted 2 Prosecco vouchers which was a lovely surprise as we were there to celebrate.

I requested cakes to be put into the room on a specific date to celebrate a birthday but they were delivered a day early which was slightly annoying but not the end of the world. We also spoke to 2 separate people about the £25 credit to be issued for not using housekeeping during our 2 night stay but after checking out, the credit was not removed and my messages with the hotel have been ignored since. The money isn’t the end of the world but it is the principle and after receiving such great service during our stay, I’ve been very shocked and disappointed by the response we have received afterwards.

The room was comfortable and clean. The bed had good pillows (not always the case) and it was very quiet at night. Location is the real star... central and close to the National Theatre, The Globe, Borough market etc.. I used the bus and tube at Blackfriars to travel further afield. Thoroughly enjoyed my weekend and the hotel definitely added to my overall experience. I didn't use any of the facilities so can't comment on the Spa or the bars.

It is expensive but you are paying to be on the riverfront even though most rooms won't have a view. I had missed the damage deposit in the booking details so go prepared for £100 per person. The staff were friendly and helpful with the exception perhaps of the receptionist who handled check in - information was given so fast it was hard to take in what was said.