Great location, friendly staff, on-site parking and a clean room with a fridge. I was upgraded to a larger room on arrival. No restaurant but pubs / takeaways / supermarkets within walking distance and a 25-minute walk into the city centre. A previous review stated that you were not permitted to eat in your room, this is not the case and I did. There is a sign which says no alcohol to be consumed on the premises.

My only criticisms are likely to have been addressed by the time I return (and I will). The mattress was past its best, the docor was tired and the shower was a bit weak. I was the first guest to stay in that room since the new owners reopened, and it is clear that there are improvements already being undertaken for other rooms.

I cant give a review for the Emerald residents hotel as ew didn't stay at the property stayed an 1 of the owners other properties called (diamonds villà )after call from staff saying they had a leak not a problem in re locating as it was only a 20min walk in to car of york

Beds very uncomfortable and felt like a large divet in mattress making g it very uncomfortable to sleep property was on ,ain't road with lots of cars all hrs of the night we had a gf room right by front door light on all night could do with being on a sensor other than that room was spacious and clean

Location was brilliant, clean, good parking, easy to find, staff were amazing really helpful. Good size bed, had a fan, toilet and shower clean with plenty of stock. Tea and coffee in the room, fridge, keyless entry.

Check in could be better. Maybe we booked it while we were parked at the property but we had to call someone to let us in. Didn't take to long but should send code through booking which would be easier. Wasn't a major issue though.

Lovely clean room, lots of tea, coffee supplies. Beautiful soft towels for use and lots of nice toiletries supplied. The room was quiet and a good size, we had a family room and there was also a sofa in our room which was completely unexpected. Good car parking and right by a bus stop to be able to get into the city with ease. I will definitely stay here again.

A great place on the outskirts of York to stay. I had not one, but two double beds in my room and I was travelling alone. Highly recommend. The bus stop on the opposite side of the road takes you in to York l and takes around 15 minutes. There is ample parking and your room is clean and comfortable. I also loved having a fridge in the room.

Maybe the addition of a microwave?

The property is on a straight road to York, Great access to everything! They provide plates, cutlery and basic amenities for a pleasant stay. Car parking at the rear of the property was great and free! The room was absolutely beautiful and very large, had a newly refurbished bathroom and lovely interiors.

The rooms are very close together, meaning we could hear everything. From people getting out of bed, the toilet flushing, sink being used, people’s conversations, people entering and leaving the property, main road traffic. The sleep here was poor due to this. The light and fire in the bedroom didn’t work which didn’t affect quality of stay but would have been nice to be functioning. On arrival the bathroom had a strong smell of sewage which goes after having the extractor fan on.

The rooms were very clean and comfortable. It was close enough to the centre to walk yet very near public transport if you don't want to walk. The staff were friendly and happy to help. They were welcoming when we arrived, checking in was a code to enter so no problems there: fast and easy! We were on the bottom floor so had a view and access to the garden- very nice and peaceful. There is a car park round the back also so there's no worries where to put the car either.

The staff are very helpful. My room was clean and roomy with all the appliances to help make you comfortable. The shower was adequate. Having a fridge in the room is a nice touch.The tea, coffee and compliments was plentyful, nice to see. Overall my rooms were acceptable.

The carpet could do with renewing ,it sets the tone for the rest of the room and it doesn't need to be expensive. If I am in the area, I would try to book there again.

At arrival we managed to get the key before the actual check in time. I called the number and the housekeeper very kindly gave me the key card and showed me how to open doors for later on. We were so lucky to have a family room even if it was just the two of us. We stayed in room 3 at ground floor. There was plenty of space and lots of tea and coffee and a small fridge as well. The bathroom is awesome, brand new with a huge shower and very clean. We like staying in Fulford because it's much quieter than the city centre. The bus stop is very close and busses run every 15 minutes. Perfect for us!

It just need the heating system to work better

Clean and welcoming, not too far from city centre and easy to find, space for parking, the rooms we had were all en-suite with stocked and clean bathrooms. Beds were very comfortable

There wasn’t much to complain about, on super close inspection there was some spots like under beds missed but nothing bad at all, overall very clean, important areas like bathrooms, sheets and fridges were all clean